[RESOLVED] casilando verification nonsense

[troypersonaltrainer]

5 days trying to verify account now and quite frustrating. First they said they need to see 4 corners of utility bill when it clearly has the whole letter in view. Sent again. 2nd they emailed saying a Melita utility bill is not accepted for verification process. Absolute nonsense.  The documents are the same ones used to successfully  verify a sister casino of themselves recently with no hold ups or problems. I dont understand their logic or agenda and each time i have to wait 24-48hrs for an update. To me its a stalling tactic hoping i reverse my withdrawal of 5000euro pending. Never had this problem before with any other casino and its a totally frustrating casino experience considering its my biggest withdrawal.  @Skylined87 @LetsGiveItASpin  Any help would be appreciated

 

[uainot89]

I've experienced that on different casinos in Austria. Sometimes I think it's just the lack of costumer support people.

However if you're mentioning a 5000 withdrawal that's probably above the considered "usual" so they will  have to do more KYC processes. You need to be patient and give all the details they ask.

I once requested a withdrawal of 2k in EagleBet and it took a bit more time than the usual. I think it was something like: 1 day or so.

I've also withdrawn a few more than 1k at Tipico but it was in the same day as the value was not that high.

Let me know how it went with this case of yours.

 

[Skylined87]

5 days trying to verify account now and quite frustrating. First they said they need to see 4 corners of utility bill when it clearly has the whole letter in view. Sent again. 2nd they emailed saying a Melita utility bill is not accepted for verification process. Absolute nonsense.  The documents are the same ones used to successfully  verify a sister casino of themselves recently with no hold ups or problems. I dont understand their logic or agenda and each time i have to wait 24-48hrs for an update. To me its a stalling tactic hoping i reverse my withdrawal of 5000euro pending. Never had this problem before with any other casino and its a totally frustrating casino experience considering its my biggest withdrawal.  @Skylined87 @LetsGiveItASpin  Any help would be appreciated

Responded to your PM mate.

 

[Dantes]

I have had the same issues with Caxino, stalling methods are obvious especially when I had already been verified prior to my withdrawal now they request I do it again.