bednak
New member
Hi ,
The 29th of december 2016 I've decided to play Medusa 2. I got the bonus and on one of the last spins I hit 5 scatters ! Sadly, the slot gave me only the 5 retrigger spins but not the 250x that this combination have to pay ! Like you can see, I immediatly took a screen shot at the end of the bonus round, and opened a live chat . The ticket was raised to the technical team and yesterday I had an answer : " We re sorry but the slot paid you correctly ! We got the details from the providers and no mistake are shown "
I immediatly asked for the provider mail or phone and obviously the operator is not allowed to do that . Instead he offer me to raise the ticket again to review it a second time . I have no news at the moment but tomorow I will ask to the technical departement again and see ....
Unfortunatly I was not fast enough to take a screenschot of the 5 scatters . The slot were too fast. But I did take a creen with the final amount the bonus paid me and you can see a bit of the conversation with the operator
All this happened on Rizk casino but I don't blame them ! I'm just upset that the provider did not gave to them the logs with the exact winning spin ! So far, I know that 5 scatters during the bonus round must pay the same as if you hit that on the base game !
I write this post here because I think this is really not fair and David Labowsky gave me this advice . If you guys are able to do something to help me it would be much appreciated .
Happy new year and I wish you all the best for 2017 !
Peace
The 29th of december 2016 I've decided to play Medusa 2. I got the bonus and on one of the last spins I hit 5 scatters ! Sadly, the slot gave me only the 5 retrigger spins but not the 250x that this combination have to pay ! Like you can see, I immediatly took a screen shot at the end of the bonus round, and opened a live chat . The ticket was raised to the technical team and yesterday I had an answer : " We re sorry but the slot paid you correctly ! We got the details from the providers and no mistake are shown "
I immediatly asked for the provider mail or phone and obviously the operator is not allowed to do that . Instead he offer me to raise the ticket again to review it a second time . I have no news at the moment but tomorow I will ask to the technical departement again and see ....
Unfortunatly I was not fast enough to take a screenschot of the 5 scatters . The slot were too fast. But I did take a creen with the final amount the bonus paid me and you can see a bit of the conversation with the operator
All this happened on Rizk casino but I don't blame them ! I'm just upset that the provider did not gave to them the logs with the exact winning spin ! So far, I know that 5 scatters during the bonus round must pay the same as if you hit that on the base game !
I write this post here because I think this is really not fair and David Labowsky gave me this advice . If you guys are able to do something to help me it would be much appreciated .
Happy new year and I wish you all the best for 2017 !
Peace
