Might of RA Max win

Omg guys firespin casino took my 4000 euros back... and they closed my account and the customer not answering... I am.panicking ... 

Don't play at these casino scammers 

 
So sorry to hear that, Hope this would help


🌍 What To Do If an Online Casino Took Your Winnings



1️⃣ Collect solid evidence


Before you take any action, gather everything:

  • Screenshots of your balance, win results, or payout requests.
  • Emails or chat messages from the casino.
  • Deposit and withdrawal confirmations.
  • Proof that your account was verified (KYC, ID, etc.).
    Keep it all organized — you’ll need it to prove your case.



2️⃣ Identify the casino’s licence


Every legitimate casino must be licensed by a gambling authority.
Scroll to the bottom of their homepage or terms page — look for any of these:






Regulator


Region


Complaint Site






UK Gambling Commission (UKGC)


UK


UKGC – Report a Gambling Business




Malta Gaming Authority (MGA)


EU / International


MGA Player Support




Gibraltar Regulatory Authority


EU / Global


Gibraltar Gambling Commissioner




Curacao eGaming


Global (most common)


Curacao eGaming Complaints




Kahnawake Gaming Commission


Canada / Global


Kahnawake Player Complaints






If there’s no licence shown or the casino refuses to provide it → it’s very likely unregulated, and you should treat it as a scam.



3️⃣ File a formal complaint


Use the official complaint form of the regulator (linked above).
Be polite, short, and factual:


“My winnings were removed, my account closed, and the casino has stopped responding. Attached are screenshots and transaction proof.”



Regulators often require the casino to respond within a specific number of days.



4️⃣ Use a public complaint mediator


If you get no reply, post the case on trusted public mediators:


These sites have direct contact with most casinos — and casinos hate bad publicity. It often gets your case resolved faster.



5️⃣ Contact your payment provider


If you deposited via:

  • 💳 Credit/debit card: Ask your bank for a chargeback (“service not provided” or “fraudulent merchant”).
  • 🏦 Bank transfer: Ask your bank’s fraud department to investigate.
  • 💰 E-wallets (PayPal, Skrill, Neteller): File a dispute directly through their support.
  • 🪙 Crypto: Harder to recover, but report to ScamAlert.io or blockchain analytics tools like Chainalysis to flag the wallet.



6️⃣ Report the scam


If you confirm it’s fraudulent or unlicensed:

  • Interpol / Europol: report cyber fraud (they collect cases worldwide).
  • Your local cybercrime division: every country has one (e.g., FBI IC3 in the US, Action Fraud in the UK, etc.).
  • Consumer Protection or ScamWatch agencies: file a record to prevent others from being scammed.



7️⃣ Warn others


Post your experience (with proof) on:

  • Trustpilot
  • Reddit (r/OnlineGambling / r/Scams)
  • Casino review sites

This pressures the casino and protects other players.



8️⃣ Important future advice


  • Only play on casinos licensed by UKGC, MGA, or Gibraltar — they are the safest globally.
  • Avoid casinos licensed only in Curacao or no licence mentioned at all — they’re common for scams.
  • Never share your full ID or banking info unless the site is verified on the regulator’s site.
 
Tha ks I will do that.

U get probably one max win in 10 years and they took everything from me.  I am just hopeless and u can't do anything about it. Casinos are the dictators

 
What was the reason that your account was closed?  

If you did not broke any T&C or other casino rule, then just follow the great advice from @gs_nz and start your redemption fight for you money. 

Best of luck. 

 
They are not giving me the reason and honestly I feel like casino owns everyone and there is nothing I can do... 

 
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