anonymousapple
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sports bettingSeason long EPL bet

really poor odds on those too. I strongly suggest using other sites for ur main sports bets. Skybet is for UK mug punters who doesnt care what odds they get, they have a system in place to auto-cut a % of odds based on exchange current odds. If what youre betting on sky isnt a price boost, you're 100% being fleeced

 

If you want to maximize your value i recommend any other UK bookie (BF/PP,Betfred, Hills) or other sites like 365. 

complaintsDid someone experience problems withdrawing money at William Hill?

U dont have to worry, hills are more reliable than most casinos advertised in this forum. Just wait for it or u could call their number which is normally more reliable. They are probably reviewing your gameplay/however u won that $. As long as everything is fine (KYC, no terms breached if u were on a bonus) then you should get it soon.

Ive withdrawn a lot in hills over the past 2 yrs, no issues.

 

image.png.bd6b4a44d900ace18365b4c95077b2c7.png

sports betting+ev bet on Pokerstars
12 minutes ago, vanHooff said:

Yes that is a good tip thank you.

I recommend all who are taking these offers to at least wager the free bet that you are getting on something with high odds, because you only get the winnings from the free bet, not the base value of the bet itself. 

For example: you lose the first bet and get a EUR 10 free bet that you place on something that pays 1.5 to 1. 
If that bet wins, you get EUR 5 added to your account balance.

yep this is good advice, i would say use it on horse racing win only since the odds there are much higher and more likely to hit a 6.0 odds horse than say aston villa beating liverpool with 7.0 odds

 

alternatively, you can just dutch the bet on another bookie using a free bet dutch calculator online or lay it on exchange to convert it to cash, u should be able to get 80% retention (40 euros cash from 50 euro freebet) if u are looking for 0 risk, this is also known as matched betting. 

introduce yourselfHello Everyone

Could try megaball live if u like bingo, much better rtp :)

complaintsDreamvegas (Whitehatgaming) removed my winnings after i hit 1750x on Jammin Jars!
15 minutes ago, JamminAMY said:

Here's another one, I need this don't i... Don't you think i'm stressed and depressed enough atm without your sarky comments and emojis. If its a long journey then so be it, rather that then nothing. Are a lot of the members here casino workers or something? ?

And thats another thing about you, when us members post something that seems to go against your favor, you just assume we are casino workers or affiliated with them which is apparent in your previous replies and to some this may seem insulting. I don't say things that you want to hear but rather things that are realistic based on the given scenario. 

It is apparent that whatever we are saying against your case and in favor of the casino won't get into your head, so I don't really see the point of this thread anyway. I have offered you a view on when the Court would rule in favor of both sides but you seem to be blinded by the one where I mentioned given your set of facts it is more probable than not that the Court would rule in favor of the casino.

Even in my early replies I have told u that you can attempt to escalate it to their appeals or complaints procedure and once you've exhausted that option you can then proceed to a mediator that they approve of such as IBAS and then the final resort would be going to Court (litigation). dirtystack has offered a more comprehensive step by step reply in what you should be doing. You should probably request this thread to be closed if you cannot accept the fact that the majority of the replies would be siding the casino since it seems to be adding unnecessary stress to you. You should be following the formal steps right now and just deal with it as time pass and not have this on your mind at all times because then it would hinder with your daily activities. To exhaust all options prior to litigation will take you perhaps months depending on how fast their side responds to your complaints and/or mediator services like IBAS.

Best of luck, i am not going to reply further to this thread as there is no purpose.

epic wins 1000x and beyondTemple tumble!

Nice one, a pity the last 6 spins were dead !

complaintsDreamvegas (Whitehatgaming) removed my winnings after i hit 1750x on Jammin Jars!
13 minutes ago, JamminAMY said:

I broke the terms or they broke the terms? I'm sorry i wish people would stop saying its useless to fight the casinos decision. Never in my life will i accept this treatment from any company, even a casino company. This is not €70 its 7600! I have support behind me from family and my parents do know lawyers who they think will help me. I promise one day i hope i can come back here and prove a lot of people wrong. Casinos are not untouchable machines, i'm so surprised by many comments. I did not knowingly break any rules but they did knowingly break their own rules. 

Its funny how you still think you're 100% in the right while the casino is 100% in the wrong ? best of luck in your long journey ahead

complaintsDreamvegas (Whitehatgaming) removed my winnings after i hit 1750x on Jammin Jars!
3 minutes ago, JamminAMY said:

It doesn't say anywhere they would confiscate winnings for depositing with Neteller so its not even in their terms. So this isn't a case of arguing the T&Cs. I don't agree its a lost cause. Lets see what my politician and the regulators say when they see all the facts and evidence. 

It doesn't have to specifically state that. Yours could even fall under 2.2 for promotional abuse as a result of an error/fault/system bug :) "• Whether known or unknown to us, taking advantage of any software or system bug, loophole, fault, error or failure including, but not limited to, in respect to any game; and" 

 

complaintsDreamvegas (Whitehatgaming) removed my winnings after i hit 1750x on Jammin Jars!

And just to add, the bet365 case was more complicated than it looked and was eventually settled out of court, not via a court decision (for an undisclosed amount- most likely an NDA in place). Not sure why you're even calling it a win, for all we know they could have settled for just her original 25k stakes back - but i am pretty sure she didnt get the 1 million euros for that horse bet. 

Going to litigation is a lengthy, costly and tedious process which can take up to years depending on the complexity of the case. You should go through their complaints/appeal procedure first then go to whichever mediator they use (IBAS for example) and if that fails then u can proceed with litigation. Good luck

complaintsDreamvegas (Whitehatgaming) removed my winnings after i hit 1750x on Jammin Jars!
23 minutes ago, JamminAMY said:

Offering wrong odds to customers is different to potentially deliberately pushing someone to break the terms. Foul play will not win in court no matter the contract agreements. I've already seen many winning cases for players "player vs casino's T&Cs" in court, ive been researching a lot this week. If you've seen different please PM me the links.

Maybe you work in the casino industry so you're looking at it from a different angle?

Im not involved in the casino industry and im just commenting from a neutral position because what happens to you or the casino doesn't affect me at all. 

Quote

" I've already seen many winning cases for players "player vs casino's T&Cs" in court, ive been researching a lot this week."

First you have to look at the jurisdiction in which the case was decided and the level of Court that decided it. Secondly, if your reading was only based on articles or random comments online, then I would ask u to read the full judgment which is available publicly unless they are extremely old and find the rationale behind the decision as those comments or articles tend to cherry pick certain details of the case. The cases where the Court would rule in favor of the player would be when the casino had been extremely dishonest and/or difficult such as hiding one fine term in 50 pages of T&C and expecting the player to read all of that. 

However, in your scenario, the fact that deposits via Neteller should not be eligible for the bonus is advertised along with the promotional bonus in question like the screenshot I have pasted above. Honestly, it would be unreasonable to expect players to go through 50 pages of T&C before registering an account or taking a bonus but it would not be unreasonable to expect them to read the basic terms which they have placed alongside the promotional banner as it is expected that players would/should read the basic terms as they include wagering requirements, restrictions (stakes, and in this case the Neteller restriction). Hence, I find it unlikely that based on your set of facts that the Court would rule in your favor if you were to pursue a claim against the casino.

complaintsDreamvegas (Whitehatgaming) removed my winnings after i hit 1750x on Jammin Jars!
8 minutes ago, JamminAMY said:

I cant just get on with my life after getting that win and losing it over something so silly. I would understand if i broke any other terms like max bet or disallowed games but not like this. This would not hold up in a court room so I will not give up hope that we can resolve this fairly. 

Actually the court would most likely side with the bookie/casino in this case. There have been multiple cases where they offered the wrong odds to customers and they successfully defended the cases because they have terms in regards to what they call a 'palpable' error in their T&C which in other words means an 'obvious mistake' where if applying your facts onto this, it would be an obvious mistake to grant you the additional bonus funds although their T&C clearly stated that deposits via Neteller is ineligible. Of course there are exceptions and contrasting cases but thats only where the bookie has been extremely misleading and hiding the terms in 50 pages of T&C where it would be absurd to expect a reasonable consumer to read through everything. In your case, its literally pasted in the front page and/or on the right side of the large banner. If you feel you legitimately have a case, feel free to find someone in your local area that specializes in this area of law or alternatively you could just do it yourself by filing a claim form and following the correct protocols (in which this case it exceeds 7000 euros so i assume it would not be under small claims- varies depending on jurisdiction), i only have a rough idea of EU jurisdiction as i majored in UK law.

Cheers.

complaintsDreamvegas (Whitehatgaming) removed my winnings after i hit 1750x on Jammin Jars!
35 minutes ago, JamminAMY said:

Ryan i have to disagree with you. As much as I have duty to read the terms the casino has a duty to act fairly and honestly. To award the bonus is a deliberate ploy to go against their own rules which leaves them in a win/win situation and me lose/lose.

I'm sorry if i don't speak to live chat every single time i've played with a bonus. Let me add it took me two days to finish the wagering requirements for the bonus, so what stopped livechat or support contacting me about the problem? Or is it always the players fault? 

 

He's just saying to ask if you're not sure. It should be common practice for players to read the terms of the bonus they take.. since it involves other factors like stakes restriction, games restriction and so on. As i said above, they didn't even hide it and its right below the maximum stakes allowed, if you saw that you should have asked/clarified with them first. Just take the deposit back and move on

complaintsDreamvegas (Whitehatgaming) removed my winnings after i hit 1750x on Jammin Jars!

Although their system seems shit to be granting the bonus, they didn't really hide the terms or anything though. That being said, you mentioned they took your winnings away, did they restore the original deposit? 

 

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6 hours ago, DerbyCHAN said:

Hit a 10 spins +1 multiplier round (very sad)

Leovegas, 103x, 10:37:45 (UK time) 8th July 2020

 

 

 

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Forgot my feedback here. Played it for around 2 hours, would prefer it if we could gamble up the multipliers. I like the graphics for this though out of all the infinity reels slots. Overall a decent slot that i might continue playing in the future.

epic wins 1000x and beyondbiggest x win on star clusters?

nice, i played this a bit but never really hit a great bonus round

casinogrounds promotions[GIVEAWAY] Odin Infinity Reels Megaways (ReelPlay)

Hit a 10 spins +1 multiplier round (very sad)

Leovegas, 103x, 10:37:45 (UK time) 8th July 2020

 

 

 

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complaintsCaxino Withdrawl Problem
3 hours ago, queenofhouse said:

If it's via e wallet then it's slow. Prolly like aspire slow. We live in 2020 where there are lighting fast money processors. Just cause you promote it doesn't mean it's the best.

Have to agree on this. I use Betfair, Paddypower, Skybet, BetVictor, Bet365 < all instant withdrawals. Rizk, betsafe, grosvenor, aspers, virgin bet are close with <10minutes processing. Unibet is normally within 1-2 hrs for ewallet. William Hill has a fixed 4 hrs processing time for ewallet or cards. 

If its as OP mentioned and the Live Chat responded with ".When i go for live chat they said they dont know how much it will take to processed the withdrawl." and just asked him to wait (no timeframe given), then i would dodge this casino from miles away. I'm not sure if they have 'reverse withdrawals' on this site, if they do then it would also make sense why it takes so long, to hook those that are anxious waiting :)

casinogrounds promotions[MEGA GIVEAWAY] Crazy Time (Evolution Gaming)

the 7th guy is playing in NZD though, which is 0.5 euros? dont think that meets the requirement of 1 euro :) same goes to if anyone was playing in 1 yen, sek etc right?

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complaints[RESOLVED] Justspin.com taking long time to validate documents

If they need one with swift code, just pop into your bank and they can print one of those on the spot. Did this with HSBC Uk previously

anonymousapple
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sports bettingSeason long EPL bet

really poor odds on those too. I strongly suggest using other sites for ur main sports bets. Skybet is for UK mug punters who doesnt care what odds they get, they have a system in place to auto-cut a % of odds based on exchange current odds. If what youre betting on sky isnt a price boost, you're 100% being fleeced

 

If you want to maximize your value i recommend any other UK bookie (BF/PP,Betfred, Hills) or other sites like 365. 

complaintsDid someone experience problems withdrawing money at William Hill?

U dont have to worry, hills are more reliable than most casinos advertised in this forum. Just wait for it or u could call their number which is normally more reliable. They are probably reviewing your gameplay/however u won that $. As long as everything is fine (KYC, no terms breached if u were on a bonus) then you should get it soon.

Ive withdrawn a lot in hills over the past 2 yrs, no issues.

 

image.png.bd6b4a44d900ace18365b4c95077b2c7.png

sports betting+ev bet on Pokerstars
12 minutes ago, vanHooff said:

Yes that is a good tip thank you.

I recommend all who are taking these offers to at least wager the free bet that you are getting on something with high odds, because you only get the winnings from the free bet, not the base value of the bet itself. 

For example: you lose the first bet and get a EUR 10 free bet that you place on something that pays 1.5 to 1. 
If that bet wins, you get EUR 5 added to your account balance.

yep this is good advice, i would say use it on horse racing win only since the odds there are much higher and more likely to hit a 6.0 odds horse than say aston villa beating liverpool with 7.0 odds

 

alternatively, you can just dutch the bet on another bookie using a free bet dutch calculator online or lay it on exchange to convert it to cash, u should be able to get 80% retention (40 euros cash from 50 euro freebet) if u are looking for 0 risk, this is also known as matched betting. 

introduce yourselfHello Everyone

Could try megaball live if u like bingo, much better rtp :)

complaintsDreamvegas (Whitehatgaming) removed my winnings after i hit 1750x on Jammin Jars!
15 minutes ago, JamminAMY said:

Here's another one, I need this don't i... Don't you think i'm stressed and depressed enough atm without your sarky comments and emojis. If its a long journey then so be it, rather that then nothing. Are a lot of the members here casino workers or something? ?

And thats another thing about you, when us members post something that seems to go against your favor, you just assume we are casino workers or affiliated with them which is apparent in your previous replies and to some this may seem insulting. I don't say things that you want to hear but rather things that are realistic based on the given scenario. 

It is apparent that whatever we are saying against your case and in favor of the casino won't get into your head, so I don't really see the point of this thread anyway. I have offered you a view on when the Court would rule in favor of both sides but you seem to be blinded by the one where I mentioned given your set of facts it is more probable than not that the Court would rule in favor of the casino.

Even in my early replies I have told u that you can attempt to escalate it to their appeals or complaints procedure and once you've exhausted that option you can then proceed to a mediator that they approve of such as IBAS and then the final resort would be going to Court (litigation). dirtystack has offered a more comprehensive step by step reply in what you should be doing. You should probably request this thread to be closed if you cannot accept the fact that the majority of the replies would be siding the casino since it seems to be adding unnecessary stress to you. You should be following the formal steps right now and just deal with it as time pass and not have this on your mind at all times because then it would hinder with your daily activities. To exhaust all options prior to litigation will take you perhaps months depending on how fast their side responds to your complaints and/or mediator services like IBAS.

Best of luck, i am not going to reply further to this thread as there is no purpose.

epic wins 1000x and beyondTemple tumble!

Nice one, a pity the last 6 spins were dead !

complaintsDreamvegas (Whitehatgaming) removed my winnings after i hit 1750x on Jammin Jars!
13 minutes ago, JamminAMY said:

I broke the terms or they broke the terms? I'm sorry i wish people would stop saying its useless to fight the casinos decision. Never in my life will i accept this treatment from any company, even a casino company. This is not €70 its 7600! I have support behind me from family and my parents do know lawyers who they think will help me. I promise one day i hope i can come back here and prove a lot of people wrong. Casinos are not untouchable machines, i'm so surprised by many comments. I did not knowingly break any rules but they did knowingly break their own rules. 

Its funny how you still think you're 100% in the right while the casino is 100% in the wrong ? best of luck in your long journey ahead

complaintsDreamvegas (Whitehatgaming) removed my winnings after i hit 1750x on Jammin Jars!
3 minutes ago, JamminAMY said:

It doesn't say anywhere they would confiscate winnings for depositing with Neteller so its not even in their terms. So this isn't a case of arguing the T&Cs. I don't agree its a lost cause. Lets see what my politician and the regulators say when they see all the facts and evidence. 

It doesn't have to specifically state that. Yours could even fall under 2.2 for promotional abuse as a result of an error/fault/system bug :) "• Whether known or unknown to us, taking advantage of any software or system bug, loophole, fault, error or failure including, but not limited to, in respect to any game; and" 

 

complaintsDreamvegas (Whitehatgaming) removed my winnings after i hit 1750x on Jammin Jars!

And just to add, the bet365 case was more complicated than it looked and was eventually settled out of court, not via a court decision (for an undisclosed amount- most likely an NDA in place). Not sure why you're even calling it a win, for all we know they could have settled for just her original 25k stakes back - but i am pretty sure she didnt get the 1 million euros for that horse bet. 

Going to litigation is a lengthy, costly and tedious process which can take up to years depending on the complexity of the case. You should go through their complaints/appeal procedure first then go to whichever mediator they use (IBAS for example) and if that fails then u can proceed with litigation. Good luck

complaintsDreamvegas (Whitehatgaming) removed my winnings after i hit 1750x on Jammin Jars!
23 minutes ago, JamminAMY said:

Offering wrong odds to customers is different to potentially deliberately pushing someone to break the terms. Foul play will not win in court no matter the contract agreements. I've already seen many winning cases for players "player vs casino's T&Cs" in court, ive been researching a lot this week. If you've seen different please PM me the links.

Maybe you work in the casino industry so you're looking at it from a different angle?

Im not involved in the casino industry and im just commenting from a neutral position because what happens to you or the casino doesn't affect me at all. 

Quote

" I've already seen many winning cases for players "player vs casino's T&Cs" in court, ive been researching a lot this week."

First you have to look at the jurisdiction in which the case was decided and the level of Court that decided it. Secondly, if your reading was only based on articles or random comments online, then I would ask u to read the full judgment which is available publicly unless they are extremely old and find the rationale behind the decision as those comments or articles tend to cherry pick certain details of the case. The cases where the Court would rule in favor of the player would be when the casino had been extremely dishonest and/or difficult such as hiding one fine term in 50 pages of T&C and expecting the player to read all of that. 

However, in your scenario, the fact that deposits via Neteller should not be eligible for the bonus is advertised along with the promotional bonus in question like the screenshot I have pasted above. Honestly, it would be unreasonable to expect players to go through 50 pages of T&C before registering an account or taking a bonus but it would not be unreasonable to expect them to read the basic terms which they have placed alongside the promotional banner as it is expected that players would/should read the basic terms as they include wagering requirements, restrictions (stakes, and in this case the Neteller restriction). Hence, I find it unlikely that based on your set of facts that the Court would rule in your favor if you were to pursue a claim against the casino.

complaintsDreamvegas (Whitehatgaming) removed my winnings after i hit 1750x on Jammin Jars!
8 minutes ago, JamminAMY said:

I cant just get on with my life after getting that win and losing it over something so silly. I would understand if i broke any other terms like max bet or disallowed games but not like this. This would not hold up in a court room so I will not give up hope that we can resolve this fairly. 

Actually the court would most likely side with the bookie/casino in this case. There have been multiple cases where they offered the wrong odds to customers and they successfully defended the cases because they have terms in regards to what they call a 'palpable' error in their T&C which in other words means an 'obvious mistake' where if applying your facts onto this, it would be an obvious mistake to grant you the additional bonus funds although their T&C clearly stated that deposits via Neteller is ineligible. Of course there are exceptions and contrasting cases but thats only where the bookie has been extremely misleading and hiding the terms in 50 pages of T&C where it would be absurd to expect a reasonable consumer to read through everything. In your case, its literally pasted in the front page and/or on the right side of the large banner. If you feel you legitimately have a case, feel free to find someone in your local area that specializes in this area of law or alternatively you could just do it yourself by filing a claim form and following the correct protocols (in which this case it exceeds 7000 euros so i assume it would not be under small claims- varies depending on jurisdiction), i only have a rough idea of EU jurisdiction as i majored in UK law.

Cheers.

complaintsDreamvegas (Whitehatgaming) removed my winnings after i hit 1750x on Jammin Jars!
35 minutes ago, JamminAMY said:

Ryan i have to disagree with you. As much as I have duty to read the terms the casino has a duty to act fairly and honestly. To award the bonus is a deliberate ploy to go against their own rules which leaves them in a win/win situation and me lose/lose.

I'm sorry if i don't speak to live chat every single time i've played with a bonus. Let me add it took me two days to finish the wagering requirements for the bonus, so what stopped livechat or support contacting me about the problem? Or is it always the players fault? 

 

He's just saying to ask if you're not sure. It should be common practice for players to read the terms of the bonus they take.. since it involves other factors like stakes restriction, games restriction and so on. As i said above, they didn't even hide it and its right below the maximum stakes allowed, if you saw that you should have asked/clarified with them first. Just take the deposit back and move on

complaintsDreamvegas (Whitehatgaming) removed my winnings after i hit 1750x on Jammin Jars!

Although their system seems shit to be granting the bonus, they didn't really hide the terms or anything though. That being said, you mentioned they took your winnings away, did they restore the original deposit? 

 

image.thumb.png.b2eaa5df702ac4d3e19b5d78d185b46c.png

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Unavailable in UK, shucks :(

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6 hours ago, DerbyCHAN said:

Hit a 10 spins +1 multiplier round (very sad)

Leovegas, 103x, 10:37:45 (UK time) 8th July 2020

 

 

 

odin.png

Forgot my feedback here. Played it for around 2 hours, would prefer it if we could gamble up the multipliers. I like the graphics for this though out of all the infinity reels slots. Overall a decent slot that i might continue playing in the future.

epic wins 1000x and beyondbiggest x win on star clusters?

nice, i played this a bit but never really hit a great bonus round

casinogrounds promotions[GIVEAWAY] Odin Infinity Reels Megaways (ReelPlay)

Hit a 10 spins +1 multiplier round (very sad)

Leovegas, 103x, 10:37:45 (UK time) 8th July 2020

 

 

 

odin.png

casinogrounds streamers promotionsQUAD LIL DEVIL - Closest guess wins €100!

97x

complaintsCaxino Withdrawl Problem
3 hours ago, queenofhouse said:

If it's via e wallet then it's slow. Prolly like aspire slow. We live in 2020 where there are lighting fast money processors. Just cause you promote it doesn't mean it's the best.

Have to agree on this. I use Betfair, Paddypower, Skybet, BetVictor, Bet365 < all instant withdrawals. Rizk, betsafe, grosvenor, aspers, virgin bet are close with <10minutes processing. Unibet is normally within 1-2 hrs for ewallet. William Hill has a fixed 4 hrs processing time for ewallet or cards. 

If its as OP mentioned and the Live Chat responded with ".When i go for live chat they said they dont know how much it will take to processed the withdrawl." and just asked him to wait (no timeframe given), then i would dodge this casino from miles away. I'm not sure if they have 'reverse withdrawals' on this site, if they do then it would also make sense why it takes so long, to hook those that are anxious waiting :)

casinogrounds promotions[MEGA GIVEAWAY] Crazy Time (Evolution Gaming)

the 7th guy is playing in NZD though, which is 0.5 euros? dont think that meets the requirement of 1 euro :) same goes to if anyone was playing in 1 yen, sek etc right?

casinogrounds promotions[MEGA GIVEAWAY] Crazy Time (Evolution Gaming)

LeoVegas, 201x, 10/06/2020 9:37:40PM

coinflip.png

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207x

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€1666

complaints[RESOLVED] Justspin.com taking long time to validate documents

If they need one with swift code, just pop into your bank and they can print one of those on the spot. Did this with HSBC Uk previously