christablet
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Last Online: 01/09/2020
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general casino talkJustspin - Help thread

Username: chrisgaha

Hey.

I got an email today after having some withdrawals pending on my justspin account. I got asked to send in and to verify my bank card and skrill account which is strange since I have done multiple deposits, and withdrawal, and my account is already verified as you can see on the picture below. And as you may remember you helped me with withdrawal months ago because it took so much time before i got the money. Anyway i did send the photos to the email they asked to have it on [email protected] as i could not upload it to my profile because my account is already verified.

 

Can you please take a look at it and speed up the process so i dont need to wait for such a long time again? Thanks.

 

@Bob_Justspin I also sent you a PM

@Alex_Justspin

 

 

Mail.jpg

Justspin.jpg

big wins220$ to 28 000$ 500x lightning @justspin

Thank you :) Haha, no worries needed a break after that hit anyways

big wins220$ to 28 000$ 500x lightning @justspin

Thanks, it was an incredible run. Yeah i have it on pending cashout :)

big wins220$ to 28 000$ 500x lightning @justspin

Today i worked my way from 220usd ish to 2500usd and hit lightning number on my last bet before i was about to leave. Lucky number 8! 500x at justspin.com most fun win i have ever had. 28500$ was my peak and cashed out 28100$. DING DING  @LetsGiveItASpin@Alex_Justspin

 

IMG_20200815_030034.jpg

IMG_20200815_030012.jpg

IMG_20200815_035911.jpg

general casino talkJustspin - Help thread

@Alex_Justspin@Bob_Justspin I got a new short answer in the email again today. He said the money was sent yesterday, so that is good. But i have heard different answers every day and no explanations, and its getting a little frustating because i think i am an allright and friendly customer on your site. Like i said last time the money will probably get back on your site because that is part of my gambling money but when i win and cashout i expect it to get it withdrawn and not have to talk to support everyday.  Sorry for my little rant just got a little frustrating, please take a look at it.

general casino talkJustspin - Help thread

@Alex_Justspin @Bob_Justspin So i just counted everything so the total amount missing: 49399,16 NOK ( Withdrawals minus canceled Withdrawals) from the period 20/04/20-28/04/20 minus 150 NOK ( 5 times 30 NOK The fee from withdrawals) = 49249.16 NOK

general casino talkJustspin - Help thread

@Alex_Justspin Hi again. Its regarding the case (728029) username: chrisgaha

Can you help me out with this issue taking its time, thank you:

 

Short info/latest update:

- Withdrawals done 21.04

- Back and forth with support chat

- Withdrawals did not go through to my bank account.

 Money is not in my Justspin account or bank account, what do i do from here, thank you. Feel free to send me a pm for full info.

social24 Hour Charity Stream Giveaway

Thanks

general casino talkJustspin - Help thread
On 30/03/2020 at 11:27, Alex_Justspin said:

Hi @ragge999

I have sent you a PM since I need your user name or email to investigate what has happened and arrange a solution. Please get back to me when you can, so we can solve your issue. I am not pleased with your negative experience with Justspin, and I will make sure to do my best to change it.

Wish you a great day meanwhile.

Kind regards,
Alexander

Booys i made total of 80 euro deposit and cashed out over 11 000 euro the last 24 hours :D Finally a little lucky again. @Alex_Justspin I'm ready for some cashout :D Username: chrisgaha

7.jpg

8.png

general casino talkJustspin - Help thread

@Alex_Justspin Hey, its me again ? Its been a week now and still 2100kr missing(lightning roulette) . Can you take a look at my case, thanks. Username chrisgaha

complaintsJUST SPIN wtf?
22 hours ago, klaumb said:

I have same problem. 
Won a lot, asked for a deposit and started verification process. 
Not all documents were possible to upload from their site, but a kind customer agent helped me to do that and confirmed everything was fine.
Then after 1 week I get a general e-mail from a "noreply" address where they ask for everything again. 
I asked customer support if she could specify wich document that had failed. She said that ID was failing because I blacked out passport number. 
I then sent Drivers license instead, but she also said all others document still is on hold/verification. 

I have a pending withdrawal of course, but that is cancelled because of missed verification

I have verified on a lot of casinos through the years, and never had this kind of problems. Both time spent to verifiy, and the information and help to do it right. The few times I have failed on a document I get an e-mail where they describe why, and how I can fix it, and the prioritize it after. 

I hope this is 100% legit, but is a bit sceptic to the process by now compared to other places I hav had an account

Would be nice to get some positive feedback on justspin.

They also asked for "face recognintion", but customer agent said to me that is not needed even if they ask for it in e-mail-

Regards 
Kenneth 

Dont worry its legit, i was worried at first as well but i have cashed out almost 6k euro and are well in profit from the site. It took a little while to get verified but Alex is fast. When that is done the cashout is usually between 12:00 and 16:00 CET from my experience

complaintsJustspin & lightning roulette
12 hours ago, klaumb said:

I have had the same issue on Monopoly Wheel were money got taken from account. I have been told by customer agent that they have sent it to the provider, and are still waiting for response. It's been three days now, but nice to see it's been fixed for others, so hope they'll figure it out for me as well. 

Been told not to play monopoly wheel until the have fixed the issue, but it seems like it is a problem with other games as well then. 

It has happen to me 4 times now, everytime i get the money 4 days later.

complaintsJustspin & lightning roulette

It got fixed again :) 

casinogrounds streamers promotionsTHE 5.000€ BONUS HUNT - Closest Guess to win €€€

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casinogrounds streamers promotions€5000 Bonus Hunt - Guess The Win! (16/01/20)

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complaintsJustspin & lightning roulette
On 13/01/2020 at 13:36, Alex_Justspin said:

Hi @christablet

Your account is now fully verified and your withdrawal is approved.

Have a great day and good luck in the casino!

Kind regards,
Alex

Hi again @cor143

We have raised the case with the game provider and will get back to you when the case has been investigated.

Kind regards,
Alex

Still same problems i see now 17250 NOK is missing in total :/

123.png

complaintsJustspin & lightning roulette
29 minutes ago, Alex_Justspin said:

Hi @christablet

Thanks for bringing this up.

There are some issues with open game rounds on Lightning Roulette, we are looking into how we can optimize this further.

I can confirm that the 2 x 900 NOK wins have now settled and the funds are on your account.

Please do not hesitate to PM me if you have any other issue and I will look into it straight away.

Kind regards,
Alex

Money is on my account now i can confirm as well. It did take some time but thanks for the fast response and good support. I dont like to "whine" and send you alot of msg but i do have one more question. I have been making a few deposits since i have joined, and my first  cashout went superfast. I tried another cashout yesterday or i guess you can say earlier today. And when i went to confirm identity it still says pending. Is that a bug or will the cashout go as normal? Thank you so far.

complaintsJustspin & lightning roulette

@Alex_Justspin

complaintsJustspin & lightning roulette

Cool, will log in and check

 

Nothing here :( and the games are still pending

complaintsJustspin & lightning roulette

Is it the same problem? The money shows up and then disappear? In my case they saw that i had won and acknowledged it was something wrong. This looks like another problem. Maybe its best to stay away from lightning roulette for a while.

complaintsJustspin & lightning roulette

Let us just have patience for a day or two, and see what happens

complaintsJustspin & lightning roulette

You think so? Im not putting in another dollar into the account there if they dont fix it. Have you talked to lightning roulette support and asked? Its been over 12 hours since i talked to them.

complaintsJustspin & lightning roulette
10. januar 2020 11:26:15 Lightning Roulette kr 180,00 kr 0,00 Casino Pågående

 This one should be 900 kr win it says 0.- and pending

 

10. januar 2020 11:24:22 Lightning Roulette kr 180,00 kr 0,00 Casino Pågående

Same for this one

10. januar 2020 11:20:56 Lightning Roulette kr 511,00 kr 3 030,00 Casino Pågående

And here you have my last two wins that got to my account, they also say pending. These i have cashed out.

10. januar 2020 11:12:04 Lightning Roulette kr 415,00 kr 8 500,00 Casino Pågående
complaintsJustspin & lightning roulette

Hopefully it dont take to much time, it has happen to me before on Pokerstars, but then it only took like half an hour before the money was there. I guess it takes longer time on smaller sites.

complaintsJustspin & lightning roulette

Yes i cashed out 10k, but still waiting on my two times 900kr win from yesterday. Will let you know when i get it.

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general casino talkJustspin - Help thread

Username: chrisgaha

Hey.

I got an email today after having some withdrawals pending on my justspin account. I got asked to send in and to verify my bank card and skrill account which is strange since I have done multiple deposits, and withdrawal, and my account is already verified as you can see on the picture below. And as you may remember you helped me with withdrawal months ago because it took so much time before i got the money. Anyway i did send the photos to the email they asked to have it on [email protected] as i could not upload it to my profile because my account is already verified.

 

Can you please take a look at it and speed up the process so i dont need to wait for such a long time again? Thanks.

 

@Bob_Justspin I also sent you a PM

@Alex_Justspin

 

 

Mail.jpg

Justspin.jpg

big wins220$ to 28 000$ 500x lightning @justspin

Thank you :) Haha, no worries needed a break after that hit anyways

big wins220$ to 28 000$ 500x lightning @justspin

Thanks, it was an incredible run. Yeah i have it on pending cashout :)

big wins220$ to 28 000$ 500x lightning @justspin

Today i worked my way from 220usd ish to 2500usd and hit lightning number on my last bet before i was about to leave. Lucky number 8! 500x at justspin.com most fun win i have ever had. 28500$ was my peak and cashed out 28100$. DING DING  @LetsGiveItASpin@Alex_Justspin

 

IMG_20200815_030034.jpg

IMG_20200815_030012.jpg

IMG_20200815_035911.jpg

general casino talkJustspin - Help thread

@Alex_Justspin@Bob_Justspin I got a new short answer in the email again today. He said the money was sent yesterday, so that is good. But i have heard different answers every day and no explanations, and its getting a little frustating because i think i am an allright and friendly customer on your site. Like i said last time the money will probably get back on your site because that is part of my gambling money but when i win and cashout i expect it to get it withdrawn and not have to talk to support everyday.  Sorry for my little rant just got a little frustrating, please take a look at it.

general casino talkJustspin - Help thread

@Alex_Justspin @Bob_Justspin So i just counted everything so the total amount missing: 49399,16 NOK ( Withdrawals minus canceled Withdrawals) from the period 20/04/20-28/04/20 minus 150 NOK ( 5 times 30 NOK The fee from withdrawals) = 49249.16 NOK

general casino talkJustspin - Help thread

@Alex_Justspin Hi again. Its regarding the case (728029) username: chrisgaha

Can you help me out with this issue taking its time, thank you:

 

Short info/latest update:

- Withdrawals done 21.04

- Back and forth with support chat

- Withdrawals did not go through to my bank account.

 Money is not in my Justspin account or bank account, what do i do from here, thank you. Feel free to send me a pm for full info.

social24 Hour Charity Stream Giveaway

Thanks

general casino talkJustspin - Help thread
On 30/03/2020 at 11:27, Alex_Justspin said:

Hi @ragge999

I have sent you a PM since I need your user name or email to investigate what has happened and arrange a solution. Please get back to me when you can, so we can solve your issue. I am not pleased with your negative experience with Justspin, and I will make sure to do my best to change it.

Wish you a great day meanwhile.

Kind regards,
Alexander

Booys i made total of 80 euro deposit and cashed out over 11 000 euro the last 24 hours :D Finally a little lucky again. @Alex_Justspin I'm ready for some cashout :D Username: chrisgaha

7.jpg

8.png

general casino talkJustspin - Help thread

@Alex_Justspin Hey, its me again ? Its been a week now and still 2100kr missing(lightning roulette) . Can you take a look at my case, thanks. Username chrisgaha

complaintsJUST SPIN wtf?
22 hours ago, klaumb said:

I have same problem. 
Won a lot, asked for a deposit and started verification process. 
Not all documents were possible to upload from their site, but a kind customer agent helped me to do that and confirmed everything was fine.
Then after 1 week I get a general e-mail from a "noreply" address where they ask for everything again. 
I asked customer support if she could specify wich document that had failed. She said that ID was failing because I blacked out passport number. 
I then sent Drivers license instead, but she also said all others document still is on hold/verification. 

I have a pending withdrawal of course, but that is cancelled because of missed verification

I have verified on a lot of casinos through the years, and never had this kind of problems. Both time spent to verifiy, and the information and help to do it right. The few times I have failed on a document I get an e-mail where they describe why, and how I can fix it, and the prioritize it after. 

I hope this is 100% legit, but is a bit sceptic to the process by now compared to other places I hav had an account

Would be nice to get some positive feedback on justspin.

They also asked for "face recognintion", but customer agent said to me that is not needed even if they ask for it in e-mail-

Regards 
Kenneth 

Dont worry its legit, i was worried at first as well but i have cashed out almost 6k euro and are well in profit from the site. It took a little while to get verified but Alex is fast. When that is done the cashout is usually between 12:00 and 16:00 CET from my experience

complaintsJustspin & lightning roulette
12 hours ago, klaumb said:

I have had the same issue on Monopoly Wheel were money got taken from account. I have been told by customer agent that they have sent it to the provider, and are still waiting for response. It's been three days now, but nice to see it's been fixed for others, so hope they'll figure it out for me as well. 

Been told not to play monopoly wheel until the have fixed the issue, but it seems like it is a problem with other games as well then. 

It has happen to me 4 times now, everytime i get the money 4 days later.

complaintsJustspin & lightning roulette

It got fixed again :) 

casinogrounds streamers promotionsTHE 5.000€ BONUS HUNT - Closest Guess to win €€€

€4234

casinogrounds streamers promotions€5000 Bonus Hunt - Guess The Win! (16/01/20)

13456

complaintsJustspin & lightning roulette
On 13/01/2020 at 13:36, Alex_Justspin said:

Hi @christablet

Your account is now fully verified and your withdrawal is approved.

Have a great day and good luck in the casino!

Kind regards,
Alex

Hi again @cor143

We have raised the case with the game provider and will get back to you when the case has been investigated.

Kind regards,
Alex

Still same problems i see now 17250 NOK is missing in total :/

123.png

complaintsJustspin & lightning roulette
29 minutes ago, Alex_Justspin said:

Hi @christablet

Thanks for bringing this up.

There are some issues with open game rounds on Lightning Roulette, we are looking into how we can optimize this further.

I can confirm that the 2 x 900 NOK wins have now settled and the funds are on your account.

Please do not hesitate to PM me if you have any other issue and I will look into it straight away.

Kind regards,
Alex

Money is on my account now i can confirm as well. It did take some time but thanks for the fast response and good support. I dont like to "whine" and send you alot of msg but i do have one more question. I have been making a few deposits since i have joined, and my first  cashout went superfast. I tried another cashout yesterday or i guess you can say earlier today. And when i went to confirm identity it still says pending. Is that a bug or will the cashout go as normal? Thank you so far.

complaintsJustspin & lightning roulette

@Alex_Justspin

complaintsJustspin & lightning roulette

Cool, will log in and check

 

Nothing here :( and the games are still pending

complaintsJustspin & lightning roulette

Is it the same problem? The money shows up and then disappear? In my case they saw that i had won and acknowledged it was something wrong. This looks like another problem. Maybe its best to stay away from lightning roulette for a while.

complaintsJustspin & lightning roulette

Let us just have patience for a day or two, and see what happens

complaintsJustspin & lightning roulette

You think so? Im not putting in another dollar into the account there if they dont fix it. Have you talked to lightning roulette support and asked? Its been over 12 hours since i talked to them.

complaintsJustspin & lightning roulette
10. januar 2020 11:26:15 Lightning Roulette kr 180,00 kr 0,00 Casino Pågående

 This one should be 900 kr win it says 0.- and pending

 

10. januar 2020 11:24:22 Lightning Roulette kr 180,00 kr 0,00 Casino Pågående

Same for this one

10. januar 2020 11:20:56 Lightning Roulette kr 511,00 kr 3 030,00 Casino Pågående

And here you have my last two wins that got to my account, they also say pending. These i have cashed out.

10. januar 2020 11:12:04 Lightning Roulette kr 415,00 kr 8 500,00 Casino Pågående
complaintsJustspin & lightning roulette

Hopefully it dont take to much time, it has happen to me before on Pokerstars, but then it only took like half an hour before the money was there. I guess it takes longer time on smaller sites.

complaintsJustspin & lightning roulette

Yes i cashed out 10k, but still waiting on my two times 900kr win from yesterday. Will let you know when i get it.