Evolution Gaming Official
Slot providers11 Community Reputation
2Content
0Followers
0Days won
Last Online: 11/06/2020
Bio
08/10/2019Joined
0 Images
big winsMONOPOLY LIVE 10x 2ROLL round canceled

Hello Players,

Regarding the game round discussed in this thread, which occurred on MONOPOLY Live on May 18, 2020 at 09:48:25 UTC time, we would like to update you.  During this round the wheel landed on Chance then Mr. Monopoly gave a 10x multiplier and on the re-spin the wheel landed on 2 Rolls.  After the building phase of the game where multipliers are placed on the properties, it was time to roll.  This is when we learned the dice shaker was broken and would not roll, and after trying repeatedly to fix the shaker the game was cancelled resulting in players getting their bets back.  Our procedures do not allow for a hand roll for obvious game integrity (ensuring randomness) reasons so this was not an option either.

For anyone betting on 2 Rolls of course this is a horrible outcome.  We are in communication with every casino partner who had players with bets on 2 Rolls in this round and and advised them of what the typical expected range of outcomes would have been based on the mathematics of the game.  We expect that they will soon be in contact with the players who have been negatively affected.

Finally, we do our best every day to minimise mistakes or equipment malfunctions, however this is live casino gaming and these things do happen on very rare occasion.  We are sorry, and we have communicated all relevant information to the site where you play, so they may bring resolution to this matter.  

Thank you,

 

Evolution Gaming

 

general casino talkEvolution Monopoly Scam?

Hello Players,

Out of respect to all players, we would like to update you on a situation that happen on MONOPOLY Live on 2019-10-06 08:06:36 UTC during a 4 Rolls bonus where one of the dice was leaning on the side wall (which policy states is a re-roll), and the game was ultimately cancelled by mistake.

All 277 players were immediately given a refund of their original bets including losing bets not placed on 4 Rolls (small benefit for some players).  Evolution Gaming also informed all of our partner casinos of the user names and bet amounts of players who bet on 4 Rolls and that they should receive a credit of 22x their 4 Rolls bet.  When this mistake happen and the game was cancelled, players had already earned 22x and the last official roll (after the leaning dice roll) was a 7, which puts Mr. Monopoly on GO, which pays nothing, so the total remains 22x.

This happen due to a combination of human errors, which happen from time to time in live casino.  This one was painful to watch because it involved so many players, took so long, and involved so much money, but rest assured everyone will get the money they earned in this bonus round, and we are sorry it has to come to you with such a delay.  We do our very best to avoid such mistakes but we are only human and we are sorry this happen.  We are working hard to eliminate such mistakes in the future and make playing as fun as possible for you.

Finally, right after this mistake happen, the next game was another 4 Rolls with a 152x win.  We can assure you this was just players good luck and not some sort of way to compensate for the mistake.  Evolution Gaming is regulated by numerous gaming authorities and regulators who ensure that our results are always random.  If we ever engaged in such behaviour, we could lose our licenses and have to cease all operations.  

Thank you,

Evolution Gaming

Recent Activity
Reacted to Evolution Monopoly Scam?
16/10/2019
Reacted to MONOPOLY LIVE 10x 2ROLL round canceled
25/05/2020
Reacted to MONOPOLY LIVE 10x 2ROLL round canceled
23/05/2020
See More Activity
Evolution Gaming Official
Slot providers11 Community Reputation
Timeline
Activity
About
big winsMONOPOLY LIVE 10x 2ROLL round canceled

Hello Players,

Regarding the game round discussed in this thread, which occurred on MONOPOLY Live on May 18, 2020 at 09:48:25 UTC time, we would like to update you.  During this round the wheel landed on Chance then Mr. Monopoly gave a 10x multiplier and on the re-spin the wheel landed on 2 Rolls.  After the building phase of the game where multipliers are placed on the properties, it was time to roll.  This is when we learned the dice shaker was broken and would not roll, and after trying repeatedly to fix the shaker the game was cancelled resulting in players getting their bets back.  Our procedures do not allow for a hand roll for obvious game integrity (ensuring randomness) reasons so this was not an option either.

For anyone betting on 2 Rolls of course this is a horrible outcome.  We are in communication with every casino partner who had players with bets on 2 Rolls in this round and and advised them of what the typical expected range of outcomes would have been based on the mathematics of the game.  We expect that they will soon be in contact with the players who have been negatively affected.

Finally, we do our best every day to minimise mistakes or equipment malfunctions, however this is live casino gaming and these things do happen on very rare occasion.  We are sorry, and we have communicated all relevant information to the site where you play, so they may bring resolution to this matter.  

Thank you,

 

Evolution Gaming

 

general casino talkEvolution Monopoly Scam?

Hello Players,

Out of respect to all players, we would like to update you on a situation that happen on MONOPOLY Live on 2019-10-06 08:06:36 UTC during a 4 Rolls bonus where one of the dice was leaning on the side wall (which policy states is a re-roll), and the game was ultimately cancelled by mistake.

All 277 players were immediately given a refund of their original bets including losing bets not placed on 4 Rolls (small benefit for some players).  Evolution Gaming also informed all of our partner casinos of the user names and bet amounts of players who bet on 4 Rolls and that they should receive a credit of 22x their 4 Rolls bet.  When this mistake happen and the game was cancelled, players had already earned 22x and the last official roll (after the leaning dice roll) was a 7, which puts Mr. Monopoly on GO, which pays nothing, so the total remains 22x.

This happen due to a combination of human errors, which happen from time to time in live casino.  This one was painful to watch because it involved so many players, took so long, and involved so much money, but rest assured everyone will get the money they earned in this bonus round, and we are sorry it has to come to you with such a delay.  We do our very best to avoid such mistakes but we are only human and we are sorry this happen.  We are working hard to eliminate such mistakes in the future and make playing as fun as possible for you.

Finally, right after this mistake happen, the next game was another 4 Rolls with a 152x win.  We can assure you this was just players good luck and not some sort of way to compensate for the mistake.  Evolution Gaming is regulated by numerous gaming authorities and regulators who ensure that our results are always random.  If we ever engaged in such behaviour, we could lose our licenses and have to cease all operations.  

Thank you,

Evolution Gaming