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complaintsCasumo fudging up happy customer

Good luck to the OP. Casumo is an excellent casino when it comes to slot selection, smoothness of the slots etc. but when you get to the dreaded SOW point they are a nightmare to deal with. Some proper horror stories can be read on the internet.

big winsEpic run to life changing cash out
5 minutes ago, Will Martin said:

Winning bro. It can be done and this is testament. I had a similar in feb. Put in 300 of own cash and got up to 500 k. Dreams can be made bro. Enjoy. 

Yeah Ok..... £300 into £500,000

Find that hard to believe to be honest......

general casino talkChannel Two Casino Streamers???

Locking this one...... everybody has said their piece now

generalI need support

I have edited the original post to remove the email address, because:

(1) it avoids spam emails being received

(2) financial support is rarely the answer to any potential problem gambling

If the OP wants to discuss any problem gambling issues, then please feel free to share these here, where appropriate advice can be given.

complaints[RESOLVED] Voodoodreams kyc

I had some real probs with them verifying.

@Voodoodreams helped me and so did @Skylined87

big winsAnother £1000 bonus hunt

This is yesterday's result..... more of these are on my Youtube channel:

 

big winsAztec Gold Megaways big win

Left some money to play with after withdrawing:

 

big wins£1000 bonus hunt

Have been doing quite a few of these on my Youtube channel ( https://www.youtube.com/Slotplayer1 ). This is today's result:

 

epic wins 1000x and beyondCome On Lil Devil...

Nice proper win that!

complaintsWildz casino complaint
5 hours ago, olempiaps said:

Because of the current situation and being understaffed at current times as stated by Skylined. 

And being understaffed is suddenly becoming the players problem?

Put it this way, I made a number of withdrawals from CasinoEuro and it was received within the hour. And I am no VIP player there.

So if other casinos can do it, Wildz not doing it and blaming staffing levels is just a poor excuse.

complaintsWildz casino complaint
On ‎26‎/‎05‎/‎2020 at 10:31, olempiaps said:

To give my perspective and feeeback about the casino in question. 

They really don’t deserve all these conplaints and it’s most of the time out of theyre control. I’m not affiliated Even, but i have no shame in saying Wildz casino is one of if not the best out there. 

How is a delay in withdrawing legit won funds out of their control?

complaints[RESOLVED] NYspins and their verification - help

A couple of comment that @Voodoodreams may wish to take into account:

- My account is now limited to £1 a month until

- I provide "a bank statement where we can clearly see a bank transaction from other casinos with your winnings"

The latter is going to prove impossible because I use Skrill for all of my gambling transactions. So whilst, if I were to provide it, show a bank statement it will not show that those Skrill transactions are casino related because Skrill can be used for financial transactions other than gambling.

For me this demonstrates that their security department lacks knowledge. I have been dealing with a number of different people with my case, and all of them appear to lack this knowledge.

I still have £20 sitting in my account that I will play out..... who knows I may turn that into a profit :D

complaints[RESOLVED] NYspins and their verification - help

Money finally received just now.

Thanks to @Voodoodreams and @Skylined87 for your assistance

complaints[RESOLVED] NYspins and their verification - help

As you can see, I today managed to make a deposit of £20 (the minimum amount I could make).

Considering that my account is allegedly not verified hence the reason that they can't pay me back the £2.7k owed, then surely they should not be able to accept deposits?

I agree with the above mentioned post. I have met some of the owners of CG a number of times and they can vouch for my honesty and integrity. I appreciate that this will not satisfy the UKGC who may well audit my account, but it does demonstrate that I don't do bullshit and play things by the books.

The only reason that I signed up at VoodoDreams is simply because they were promoted here.

For that reason, I have only posted my account of this shambles of customer services here and not elsewhere. I am hoping that those promoting this casino can assist, or if they get the "talk to the hand" attitude that they dump this casino and stop referring customers to them.

I have again tagged @Skylined87 (who I already have been in touch via PM with) and @Nick and @LetsGiveItASpin

 

Capture1.jpg

complaints[RESOLVED] NYspins and their verification - help

Still not getting anywhere with it. 

They said my ID that I submitted is too blurry, yet they changed my name on my account to include my middle name. As I never supplied this and it is only obtainable from the supplied ID, how come they still claim the ID is not good enough?

They are refusing to inform me whether the additional information is needed for SOW or AML purposes.

I can still make deposits.

They texted me to let me know I have freespins in my account. Why, when my account is allegedly not verified hence their refusal to process my withdrawal.

It looks like I can kiss goodbye to £2.7k of my money.

@Nick @LetsGiveItASpin Care to comment why a casino that you are promoting is behaving like this when I submitted ID, utility bill, wage slip and screenshot of my Skrill account?

complaints[RESOLVED] NYspins and their verification - help

Now they want yet more stuff

Proof of bank ownership. Why when I deposited via Skrill?

Proof of gambling wins

Classic stalling tactics 

By the way... they were happy to accept £2.7k in deposits without any docs.

You try to withdraw the same amount and suddenly they put spanners in the works.

You would expect this from rogue casinos not ones recommended by reputable affiliates

complaints[RESOLVED] NYspins and their verification - help

So this is getting beyond ridiculous.

They are not paying me because they can't verify my account despite eveything supplied being of good quality.

And here is the best part.... I can still make deposits!!

The fact that I can make deposits and they are withholding my payment goes against the UKGC code of conduct.

@LetsGiveItASpin @Skylined87 

complaints[RESOLVED] NYspins and their verification - help

So this is getting beyond ridiculous.

They are not paying me because they can't verify my account despite eveything supplied being of good quality.

And here is the best part.... I can still make deposits!!

The fact that I can make deposits and they are withholding my payment goes against the UKGC code of conduct.

@LetsGiveItASpin @Skylined87 @nickslots

Why are you promoting this kind of casino that is clearly breaking UKGC guidelines? When I see a casino promoted here I don't expect such behaviour from them. You surely agree?

complaints[RESOLVED] NYspins and their verification - help

And the bull crap continuous. They are saying my docs are not clear enough. The same docs that are acceptable for other casinos.

Would not recommend using this outfit. Caveat emptor.

complaints[RESOLVED] NYspins and their verification - help

Yep, piss poor service. Still waiting for basic documents to  be verified which means my withdrawal is stuck until they pull their fingers out.

I seen the casino recommended on here so thought things would go very smooth. Alas, that is not the case.

@Skylined87 - you may want to look into these complaints here (and elsewhere as the above post shows) before promoting / recommending this casino.

It refers to Voodoo dreams by the way.....

general casino talkAlice & the Mad Tea Party and South Park slots gone for good?

I am hazarding a guess here and it is because WMS not willing to port the slots from flash to html5

generalAdvice/help required

Write the money off... the casino will, quite rightly, not refund you the money.

This "family member" is the one you should be turning to get the money back.

complaintsRIZK banned me for winning?

I have absolutely no time for casinos that offer you these incentives (such as races, deposit match bonuses, free spins etc.) and then ban you for allegedly abusing them.

Why offer them in the first place then?

Better off giving your hard earned money to other casinos.

generalStreamers moving to Malta and play at shady casinos?

The reason streamers are moving away from their home countries is because the respective Governments have been interfering with gambling. Things such as lack of bonuses in Sweden is such an example.

A streamer needs bonuses to sustain the amount of gambling / streaming they do. Without them it gets pretty expensive.

And of course, the more you gamble the bigger the chance of big wins because they will eventually come in as long as you play enough.

Casinos have no control over the outcome of the slots. All they effectively do is host the games on their platform and keep their fingers crossed that players continue to lose.

So the only pattern that I see is streamers moving to Malta. Most of the Swedish ones have and I can foresee UK ones too in the future if the UKGC continues to give casinos a hard time and they either give up on the UK market, reduce the RTP or stop giving bonuses altogether. UK streamers may also move to Malta if the £2 max spin ever comes into effect online.

complaintsCASUMO Doesn’t pay me $6000
3 minutes ago, Cherry261290 said:

No they pauseed my account for now

Well at least that is positive

Recent Activity
Reacted to Epic run to life changing cash out
30/06/2020
Reacted to CASUMO Doesn’t pay me $6000
10/03/2020
Reacted to RIZK banned me for winning?
11/03/2020
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complaintsCasumo fudging up happy customer

Good luck to the OP. Casumo is an excellent casino when it comes to slot selection, smoothness of the slots etc. but when you get to the dreaded SOW point they are a nightmare to deal with. Some proper horror stories can be read on the internet.

big winsEpic run to life changing cash out
5 minutes ago, Will Martin said:

Winning bro. It can be done and this is testament. I had a similar in feb. Put in 300 of own cash and got up to 500 k. Dreams can be made bro. Enjoy. 

Yeah Ok..... £300 into £500,000

Find that hard to believe to be honest......

general casino talkChannel Two Casino Streamers???

Locking this one...... everybody has said their piece now

generalI need support

I have edited the original post to remove the email address, because:

(1) it avoids spam emails being received

(2) financial support is rarely the answer to any potential problem gambling

If the OP wants to discuss any problem gambling issues, then please feel free to share these here, where appropriate advice can be given.

complaints[RESOLVED] Voodoodreams kyc

I had some real probs with them verifying.

@Voodoodreams helped me and so did @Skylined87

big winsAnother £1000 bonus hunt

This is yesterday's result..... more of these are on my Youtube channel:

 

big winsAztec Gold Megaways big win

Left some money to play with after withdrawing:

 

big wins£1000 bonus hunt

Have been doing quite a few of these on my Youtube channel ( https://www.youtube.com/Slotplayer1 ). This is today's result:

 

epic wins 1000x and beyondCome On Lil Devil...

Nice proper win that!

complaintsWildz casino complaint
5 hours ago, olempiaps said:

Because of the current situation and being understaffed at current times as stated by Skylined. 

And being understaffed is suddenly becoming the players problem?

Put it this way, I made a number of withdrawals from CasinoEuro and it was received within the hour. And I am no VIP player there.

So if other casinos can do it, Wildz not doing it and blaming staffing levels is just a poor excuse.

complaintsWildz casino complaint
On ‎26‎/‎05‎/‎2020 at 10:31, olempiaps said:

To give my perspective and feeeback about the casino in question. 

They really don’t deserve all these conplaints and it’s most of the time out of theyre control. I’m not affiliated Even, but i have no shame in saying Wildz casino is one of if not the best out there. 

How is a delay in withdrawing legit won funds out of their control?

complaints[RESOLVED] NYspins and their verification - help

A couple of comment that @Voodoodreams may wish to take into account:

- My account is now limited to £1 a month until

- I provide "a bank statement where we can clearly see a bank transaction from other casinos with your winnings"

The latter is going to prove impossible because I use Skrill for all of my gambling transactions. So whilst, if I were to provide it, show a bank statement it will not show that those Skrill transactions are casino related because Skrill can be used for financial transactions other than gambling.

For me this demonstrates that their security department lacks knowledge. I have been dealing with a number of different people with my case, and all of them appear to lack this knowledge.

I still have £20 sitting in my account that I will play out..... who knows I may turn that into a profit :D

complaints[RESOLVED] NYspins and their verification - help

Money finally received just now.

Thanks to @Voodoodreams and @Skylined87 for your assistance

complaints[RESOLVED] NYspins and their verification - help

As you can see, I today managed to make a deposit of £20 (the minimum amount I could make).

Considering that my account is allegedly not verified hence the reason that they can't pay me back the £2.7k owed, then surely they should not be able to accept deposits?

I agree with the above mentioned post. I have met some of the owners of CG a number of times and they can vouch for my honesty and integrity. I appreciate that this will not satisfy the UKGC who may well audit my account, but it does demonstrate that I don't do bullshit and play things by the books.

The only reason that I signed up at VoodoDreams is simply because they were promoted here.

For that reason, I have only posted my account of this shambles of customer services here and not elsewhere. I am hoping that those promoting this casino can assist, or if they get the "talk to the hand" attitude that they dump this casino and stop referring customers to them.

I have again tagged @Skylined87 (who I already have been in touch via PM with) and @Nick and @LetsGiveItASpin

 

Capture1.jpg

complaints[RESOLVED] NYspins and their verification - help

Still not getting anywhere with it. 

They said my ID that I submitted is too blurry, yet they changed my name on my account to include my middle name. As I never supplied this and it is only obtainable from the supplied ID, how come they still claim the ID is not good enough?

They are refusing to inform me whether the additional information is needed for SOW or AML purposes.

I can still make deposits.

They texted me to let me know I have freespins in my account. Why, when my account is allegedly not verified hence their refusal to process my withdrawal.

It looks like I can kiss goodbye to £2.7k of my money.

@Nick @LetsGiveItASpin Care to comment why a casino that you are promoting is behaving like this when I submitted ID, utility bill, wage slip and screenshot of my Skrill account?

complaints[RESOLVED] NYspins and their verification - help

Now they want yet more stuff

Proof of bank ownership. Why when I deposited via Skrill?

Proof of gambling wins

Classic stalling tactics 

By the way... they were happy to accept £2.7k in deposits without any docs.

You try to withdraw the same amount and suddenly they put spanners in the works.

You would expect this from rogue casinos not ones recommended by reputable affiliates

complaints[RESOLVED] NYspins and their verification - help

So this is getting beyond ridiculous.

They are not paying me because they can't verify my account despite eveything supplied being of good quality.

And here is the best part.... I can still make deposits!!

The fact that I can make deposits and they are withholding my payment goes against the UKGC code of conduct.

@LetsGiveItASpin @Skylined87 

complaints[RESOLVED] NYspins and their verification - help

So this is getting beyond ridiculous.

They are not paying me because they can't verify my account despite eveything supplied being of good quality.

And here is the best part.... I can still make deposits!!

The fact that I can make deposits and they are withholding my payment goes against the UKGC code of conduct.

@LetsGiveItASpin @Skylined87 @nickslots

Why are you promoting this kind of casino that is clearly breaking UKGC guidelines? When I see a casino promoted here I don't expect such behaviour from them. You surely agree?

complaints[RESOLVED] NYspins and their verification - help

And the bull crap continuous. They are saying my docs are not clear enough. The same docs that are acceptable for other casinos.

Would not recommend using this outfit. Caveat emptor.

complaints[RESOLVED] NYspins and their verification - help

Yep, piss poor service. Still waiting for basic documents to  be verified which means my withdrawal is stuck until they pull their fingers out.

I seen the casino recommended on here so thought things would go very smooth. Alas, that is not the case.

@Skylined87 - you may want to look into these complaints here (and elsewhere as the above post shows) before promoting / recommending this casino.

It refers to Voodoo dreams by the way.....

general casino talkAlice & the Mad Tea Party and South Park slots gone for good?

I am hazarding a guess here and it is because WMS not willing to port the slots from flash to html5

generalAdvice/help required

Write the money off... the casino will, quite rightly, not refund you the money.

This "family member" is the one you should be turning to get the money back.

complaintsRIZK banned me for winning?

I have absolutely no time for casinos that offer you these incentives (such as races, deposit match bonuses, free spins etc.) and then ban you for allegedly abusing them.

Why offer them in the first place then?

Better off giving your hard earned money to other casinos.

generalStreamers moving to Malta and play at shady casinos?

The reason streamers are moving away from their home countries is because the respective Governments have been interfering with gambling. Things such as lack of bonuses in Sweden is such an example.

A streamer needs bonuses to sustain the amount of gambling / streaming they do. Without them it gets pretty expensive.

And of course, the more you gamble the bigger the chance of big wins because they will eventually come in as long as you play enough.

Casinos have no control over the outcome of the slots. All they effectively do is host the games on their platform and keep their fingers crossed that players continue to lose.

So the only pattern that I see is streamers moving to Malta. Most of the Swedish ones have and I can foresee UK ones too in the future if the UKGC continues to give casinos a hard time and they either give up on the UK market, reduce the RTP or stop giving bonuses altogether. UK streamers may also move to Malta if the £2 max spin ever comes into effect online.

complaintsCASUMO Doesn’t pay me $6000
3 minutes ago, Cherry261290 said:

No they pauseed my account for now

Well at least that is positive