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general casino talk[RESOLVED] Frank & Fred casino closed my wife's account with over 1000€ in it
17 hours ago, vanHooff said:

I had my doubts how (if) you played together on your phone, with the money funded from your own bank account. 

But hey you got paid, i must not be so cynical, congratulations!

We DID play together, and yes it was on my phone, but we made the first deposit with my wife's account and the next with mine, so that maybe helped the case. It was actually an earlier usage of a third account, several weeks earlier, that was the big problem. That one is our common account but the owner of it is my son, which made it tricky... But I was able to show that it was a common account so all good.

general casino talk[RESOLVED] Frank & Fred casino closed my wife's account with over 1000€ in it

Update: Frank & Fred have now paid the money to our account, in fact it wasn't 1050, it was 1170 Euros. It took a lot of time - we had to verify the identity of the whole family since our common account was also used at a stage and it was in our son's name. 

Big thanks to Frank & Fred casino for the customer service. It is totally understandable that they have to do the due diligence in these cases, and now I can say with high confidence that this casino is a good one to play at!

Fyi @Brian porter

@Kosmankasa

@dirtystack

@OneMoreBet

@joshybuoy

@olempiaps

@SquareTude

general casino talk[RESOLVED] Frank & Fred casino closed my wife's account with over 1000€ in it

Update, we've now shared all accounts (statements, deposit receipts), ID cards for both me and my wife. At least they're still reviewing so hopefully we'll get some good news. @Kosmankasa - your post helped a lot, we have the right to use each others' accounts, and that might prove important - let's see.

 

general casino talk[RESOLVED] Frank & Fred casino closed my wife's account with over 1000€ in it
17 hours ago, OneMoreBet said:

The problem is that you self excluded your account and deposited on your wives account with your bank account.

I'm pretty sure that if you check their T&C there is a section about this and what kind of action the casino can and will take.

Hopefully they will be not too harsh about your deposit.

So far, they went  totally silent on us. I'm sure you're right, but then there's also customer service attitude. If they took the extra effort of calling my wife, she would testify that we played together. Let's see. Life goes on, but even if somebody does wrong, a service providers should always try to be kind and try its best to resolve an issue, and not assume the worst.

 

general casino talk[RESOLVED] Frank & Fred casino closed my wife's account with over 1000€ in it

Thanks all for the comments. I know this is my/our fault. It's a good point about the deposits - 600€ in total from my account. Maybe this can be refunded, that would at least be some relief. Let's see.

 

1 hour ago, dirtystack said:

Got nothing to do with account sharing, finding a way to play on a site you have blocked yourself from for whatever reason. Completely unrelated.

The reason they told me was that we used a 3rd party payment (my bank account). 

 

general casino talk[RESOLVED] Frank & Fred casino closed my wife's account with over 1000€ in it

I and my wife have a common economy and share all our money together. We also play casinos together. We have our own and also our common bank accounts.

A couple of days ago we were playing on my phone on my wife's account (I have blocked my own because I tend to get a bit too excited  - so we only play together). Unfortunately I deposited 600 Euros from my bank account. 

We ended up with 1050€, so a neat profit.

Now my wife received an email that her account has been closed. Nothing about the money, just a short email.

We admit the mistake but let's see if they are customer service oriented and pay us our money or if they choose to be bad to us. I guess they can, but it would be big bad will.

I'll keep you posted. If someone at Frank&Fred sees this, do respond!

big winsI told Kim @letsgiveitaspin and Reggie @casinoreggie that my hate game is Viking Runecraft...

One correction. One hit more would have of course only given me 3 times the money as I already won 5x. 

big winsFirst full screen of premium on Book of Dead!

AND you got a re-trigger as well! Well done mate!

 

big winsI told Kim @letsgiveitaspin and Reggie @casinoreggie that my hate game is Viking Runecraft...

....That was 2 days ago. Yesterday I then hit 220x on a 1.50€ bet. Today, I first got a decent 20x hit, and then after a few spins more, this happened: 345.5 x (first pic). I was not totally happy because I was just ONE hit away from the 15x bonus. That would have meant 1727.5x (3955 €).. But hey, I am still happy.

(After this I went for Book of Dead and got a bonus with Aces, which resulted in one full screen and a good 179x, second pic).

Total cashout today 1050€, profit 950€. This year net profit so far: 700€. Finally some momentum.

?

I think I forgot to mention that I like Viking Runecraft... again... 

Viking Runecraft 2019-2.jpg

Book of Dead 2019-1.jpg

casino streamers[Competition] 500x+ Chase - Bonanza vs Diamond Mine

Hey mate, for sure 727x on Bonanza.

general casino talkNew Casino FrankFred - Feedback

Frank & Fred review.

The good:

- Very fast to make it to Gold level, which is the level when action starts for real in this casino.

- Nice free spins/super spins offers.

- Good supply of games - most of my favorites are there

- The web site is well laid out and finding your game is easy both on mobile and large screens/PC/Mac

- The right payment options are there and no fees for withdrawals/deposits for most options!

The so-so:

- Tried to get customer support but it was hard in the beginning. Now there is better responsiveness

- It is not clear what is required to reach the next bonus level. This should be known - in fact that would help people to stay motivated to continue playing... 

The bad:

- Some of the really cool games are missing (including several book of xyz games and some good games with high volatility that are featured in many streamers´ broadcasts.

- Some free spins bonuses and other "promotions" that I have already used keep on popping up on the list of to-do lists. Probably a start-up issue and I assume it will be resolved soon.

All-in-all feels like a good provider, so far so good !

 

general casino stream talkDavid L. Here is the proof...

I kid you not, it was a great advise to go for fruitwarp.

 

fruitwarp.JPG

big winsOver 620x on 300 Shields :-)

Typo, over 600x

 

big winsOver 620x on 300 Shields :-)

This just came in ?

300 shields delivers.JPG

big wins200x no bonus

Not massive but a surprise 216x. The bonus that followed only gave like 30x :)

Screenshot_20180425-223727.jpg

general casino talkGood session

My limit was really 2k€ but the thing is that if one feels bad about losing then it is already too much, even if one can afford it. 

general casino talkGood session

Was not going well. Lost 1000€. Then went all in. I was down 1700 when I started to win. First 500€ on Bonanza. Then 500 on Raging Rhino. 

Then Moon Princess & TED around 800 each. Then 1000 on Danger HV. Finally over 2500 on Reactoonz. These plus a few decent smaller wins have me a net profit of over 5k€.

Nice to cash out but on the limit of what I can afford. Please be careful. Don't spend more than you can afford mates! 

:)Screenshot_20180316-093504.thumb.jpg.159a9b6aecfa576041bfbda8efa42b4d.jpg

big winsinsane 9000x tiki tumble

Awesome! Huge congrats. Make sure to retain some of it :)

 

To many people this is a life changing win 

B.

 

big winsThunderstruck II - 5 scatters
10 hours ago, Nick said:

Is that 5 scatters or 5 wilds? I thought it was a wild line

Nice win anyway :)

Yeah you are right. Wilds really but since it's 243 lines they pay scattered... Too.

big winsThunderstruck II - 5 scatters
On 2018-02-14 at 12:35, CasinoReggie said:

congrats mate :)

Thx! Bucket list item :)

casino streamersFavourite and least favourite streamers?

Kim & Reggie for sure my favs

big winsReactoonz 302.4x win without Gargatoon, 10€ stake...

That was very surprising. Ended this session 5.5k€ up. Winning for a change :)

Screenshot_20180227-232439.jpg

big winsThunderstruck II - 5 scatters

Screenshot_20180205-235631.jpg

big winsThunderstruck II - 5 scatters

 Mini dingding

Screenshot_20180205-235645.jpg

big winsBonanza great win

Managed to get 12 free spins and 15x multiplier. The result was 500x the bet.

bonanza.JPG

nallez1
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general casino talk[RESOLVED] Frank & Fred casino closed my wife's account with over 1000€ in it
17 hours ago, vanHooff said:

I had my doubts how (if) you played together on your phone, with the money funded from your own bank account. 

But hey you got paid, i must not be so cynical, congratulations!

We DID play together, and yes it was on my phone, but we made the first deposit with my wife's account and the next with mine, so that maybe helped the case. It was actually an earlier usage of a third account, several weeks earlier, that was the big problem. That one is our common account but the owner of it is my son, which made it tricky... But I was able to show that it was a common account so all good.

general casino talk[RESOLVED] Frank & Fred casino closed my wife's account with over 1000€ in it

Update: Frank & Fred have now paid the money to our account, in fact it wasn't 1050, it was 1170 Euros. It took a lot of time - we had to verify the identity of the whole family since our common account was also used at a stage and it was in our son's name. 

Big thanks to Frank & Fred casino for the customer service. It is totally understandable that they have to do the due diligence in these cases, and now I can say with high confidence that this casino is a good one to play at!

Fyi @Brian porter

@Kosmankasa

@dirtystack

@OneMoreBet

@joshybuoy

@olempiaps

@SquareTude

general casino talk[RESOLVED] Frank & Fred casino closed my wife's account with over 1000€ in it

Update, we've now shared all accounts (statements, deposit receipts), ID cards for both me and my wife. At least they're still reviewing so hopefully we'll get some good news. @Kosmankasa - your post helped a lot, we have the right to use each others' accounts, and that might prove important - let's see.

 

general casino talk[RESOLVED] Frank & Fred casino closed my wife's account with over 1000€ in it
17 hours ago, OneMoreBet said:

The problem is that you self excluded your account and deposited on your wives account with your bank account.

I'm pretty sure that if you check their T&C there is a section about this and what kind of action the casino can and will take.

Hopefully they will be not too harsh about your deposit.

So far, they went  totally silent on us. I'm sure you're right, but then there's also customer service attitude. If they took the extra effort of calling my wife, she would testify that we played together. Let's see. Life goes on, but even if somebody does wrong, a service providers should always try to be kind and try its best to resolve an issue, and not assume the worst.

 

general casino talk[RESOLVED] Frank & Fred casino closed my wife's account with over 1000€ in it

Thanks all for the comments. I know this is my/our fault. It's a good point about the deposits - 600€ in total from my account. Maybe this can be refunded, that would at least be some relief. Let's see.

 

1 hour ago, dirtystack said:

Got nothing to do with account sharing, finding a way to play on a site you have blocked yourself from for whatever reason. Completely unrelated.

The reason they told me was that we used a 3rd party payment (my bank account). 

 

general casino talk[RESOLVED] Frank & Fred casino closed my wife's account with over 1000€ in it

I and my wife have a common economy and share all our money together. We also play casinos together. We have our own and also our common bank accounts.

A couple of days ago we were playing on my phone on my wife's account (I have blocked my own because I tend to get a bit too excited  - so we only play together). Unfortunately I deposited 600 Euros from my bank account. 

We ended up with 1050€, so a neat profit.

Now my wife received an email that her account has been closed. Nothing about the money, just a short email.

We admit the mistake but let's see if they are customer service oriented and pay us our money or if they choose to be bad to us. I guess they can, but it would be big bad will.

I'll keep you posted. If someone at Frank&Fred sees this, do respond!

big winsI told Kim @letsgiveitaspin and Reggie @casinoreggie that my hate game is Viking Runecraft...

One correction. One hit more would have of course only given me 3 times the money as I already won 5x. 

big winsFirst full screen of premium on Book of Dead!

AND you got a re-trigger as well! Well done mate!

 

big winsI told Kim @letsgiveitaspin and Reggie @casinoreggie that my hate game is Viking Runecraft...

....That was 2 days ago. Yesterday I then hit 220x on a 1.50€ bet. Today, I first got a decent 20x hit, and then after a few spins more, this happened: 345.5 x (first pic). I was not totally happy because I was just ONE hit away from the 15x bonus. That would have meant 1727.5x (3955 €).. But hey, I am still happy.

(After this I went for Book of Dead and got a bonus with Aces, which resulted in one full screen and a good 179x, second pic).

Total cashout today 1050€, profit 950€. This year net profit so far: 700€. Finally some momentum.

?

I think I forgot to mention that I like Viking Runecraft... again... 

Viking Runecraft 2019-2.jpg

Book of Dead 2019-1.jpg

casino streamers[Competition] 500x+ Chase - Bonanza vs Diamond Mine

Hey mate, for sure 727x on Bonanza.

general casino talkNew Casino FrankFred - Feedback

Frank & Fred review.

The good:

- Very fast to make it to Gold level, which is the level when action starts for real in this casino.

- Nice free spins/super spins offers.

- Good supply of games - most of my favorites are there

- The web site is well laid out and finding your game is easy both on mobile and large screens/PC/Mac

- The right payment options are there and no fees for withdrawals/deposits for most options!

The so-so:

- Tried to get customer support but it was hard in the beginning. Now there is better responsiveness

- It is not clear what is required to reach the next bonus level. This should be known - in fact that would help people to stay motivated to continue playing... 

The bad:

- Some of the really cool games are missing (including several book of xyz games and some good games with high volatility that are featured in many streamers´ broadcasts.

- Some free spins bonuses and other "promotions" that I have already used keep on popping up on the list of to-do lists. Probably a start-up issue and I assume it will be resolved soon.

All-in-all feels like a good provider, so far so good !

 

general casino stream talkDavid L. Here is the proof...

I kid you not, it was a great advise to go for fruitwarp.

 

fruitwarp.JPG

big winsOver 620x on 300 Shields :-)

Typo, over 600x

 

big winsOver 620x on 300 Shields :-)

This just came in ?

300 shields delivers.JPG

big wins200x no bonus

Not massive but a surprise 216x. The bonus that followed only gave like 30x :)

Screenshot_20180425-223727.jpg

general casino talkGood session

My limit was really 2k€ but the thing is that if one feels bad about losing then it is already too much, even if one can afford it. 

general casino talkGood session

Was not going well. Lost 1000€. Then went all in. I was down 1700 when I started to win. First 500€ on Bonanza. Then 500 on Raging Rhino. 

Then Moon Princess & TED around 800 each. Then 1000 on Danger HV. Finally over 2500 on Reactoonz. These plus a few decent smaller wins have me a net profit of over 5k€.

Nice to cash out but on the limit of what I can afford. Please be careful. Don't spend more than you can afford mates! 

:)Screenshot_20180316-093504.thumb.jpg.159a9b6aecfa576041bfbda8efa42b4d.jpg

big winsinsane 9000x tiki tumble

Awesome! Huge congrats. Make sure to retain some of it :)

 

To many people this is a life changing win 

B.

 

big winsThunderstruck II - 5 scatters
10 hours ago, Nick said:

Is that 5 scatters or 5 wilds? I thought it was a wild line

Nice win anyway :)

Yeah you are right. Wilds really but since it's 243 lines they pay scattered... Too.

big winsThunderstruck II - 5 scatters
On 2018-02-14 at 12:35, CasinoReggie said:

congrats mate :)

Thx! Bucket list item :)

casino streamersFavourite and least favourite streamers?

Kim & Reggie for sure my favs

big winsReactoonz 302.4x win without Gargatoon, 10€ stake...

That was very surprising. Ended this session 5.5k€ up. Winning for a change :)

Screenshot_20180227-232439.jpg

big winsThunderstruck II - 5 scatters

Screenshot_20180205-235631.jpg

big winsThunderstruck II - 5 scatters

 Mini dingding

Screenshot_20180205-235645.jpg

big winsBonanza great win

Managed to get 12 free spins and 15x multiplier. The result was 500x the bet.

bonanza.JPG