21.com Thomas
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complaints[RESOLVED] Being able to play after time-out. (21.com)

Hi @loudest1

 

As discussed in PM, we are working on fixing this. Thank you for bringing it to our attention.

 

Your deposit and winnings will be refunded in full and the payment will be processed shortly.

 

Thank you for the feedback, it is much appreciated.

 

Best regards,

Thomas

21.com

general casino talk[RESOLVED] Does 21.com always have 72hrs pending withdrawal time?

Hi @TopSymbolKate

I will PM you and we will sort this out quickly.

Thank you for the feedback.

Best regards,

Thomas

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general casino talk21.com experience

Hi Pausefisk, Ziexor,

 

I reached out and left my contact details to both of you over private message. 

Lets try to sort this out as soon as possible.

 

Best regards,

Thomas

general casino talk21.com experience
1 hour ago, pausefisk said:

21.com is on my banned Casino list, as they dont respect peoples privacy.

Good, but not, after all? ?

Hi Pausefisk,

I am very sorry to hear that. I am a strong believer of privacy myself. Therefore, I personally called that affiliate who you received SMS from and had them put you on a blacklist. 

In regards to withdrawal and verification times, we are working our best to get these reduced as much as possible. We really appreciate your feedback, keep it coming:)

 

Thomas 

complaintsSMS spam from affiliates
On 24/01/2019 at 22:24, pausefisk said:

After a long period without any spam, i thought mabye "my campain" against the unknown spammer might just work, but today it started again.

Now 21.com casino is involed with such people, and automaticly added to my banned casino list. I hope you guys do that aswell. I'll try to reach out to them too see if they have a good answer and how they will act. If i get a reply, i will update.

IMG_8562.PNG

Hi Pausefisk.

 

First of all, thank you for bringing this up. 

We will contact the affiliate and have them stop the spam towards your number. 

In regards to the email not being received. We have been moving service providers for [email protected], so that email has been down the last week or so. The email should be back on Monday.

I deeply apologize the inconvenience, I will do my best to solve this for you.

Do not hesitate contacting me here for anything.

 

Best regards,

Thomas 

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Hi Rexxor420. 

We will open for German players early 2019. We hope to see you then:)

 

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Reacted to [RESOLVED] Does 21.com always have 72hrs pending withdrawal time?
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Reacted to [RESOLVED] Being able to play after time-out. (21.com)
23/09/2019
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complaints[RESOLVED] Being able to play after time-out. (21.com)

Hi @loudest1

 

As discussed in PM, we are working on fixing this. Thank you for bringing it to our attention.

 

Your deposit and winnings will be refunded in full and the payment will be processed shortly.

 

Thank you for the feedback, it is much appreciated.

 

Best regards,

Thomas

21.com

general casino talk[RESOLVED] Does 21.com always have 72hrs pending withdrawal time?

Hi @TopSymbolKate

I will PM you and we will sort this out quickly.

Thank you for the feedback.

Best regards,

Thomas

casinogrounds promotions[GIVEAWAY] Money Train (Relax Gaming)

Free Spins are available on 21.com - Good luck!

 

casinogrounds streamers promotionsSEK 30,000 (€3,000) Bonus Hunt - Guess The Win! (26/02/19)

121212.21

casinogrounds streamers promotionsSEK 30,000 (€3,000) Bonus Hunt - Guess The Win! (19/02/19)

72121.21

casinogrounds streamers promotionsSEK 30,000 (€3,000) Bonus Hunt - Guess The Win! (12/02/19)

44444.44

general casino talk21.com experience

Hi Pausefisk, Ziexor,

 

I reached out and left my contact details to both of you over private message. 

Lets try to sort this out as soon as possible.

 

Best regards,

Thomas

general casino talk21.com experience
1 hour ago, pausefisk said:

21.com is on my banned Casino list, as they dont respect peoples privacy.

Good, but not, after all? ?

Hi Pausefisk,

I am very sorry to hear that. I am a strong believer of privacy myself. Therefore, I personally called that affiliate who you received SMS from and had them put you on a blacklist. 

In regards to withdrawal and verification times, we are working our best to get these reduced as much as possible. We really appreciate your feedback, keep it coming:)

 

Thomas 

complaintsSMS spam from affiliates
On 24/01/2019 at 22:24, pausefisk said:

After a long period without any spam, i thought mabye "my campain" against the unknown spammer might just work, but today it started again.

Now 21.com casino is involed with such people, and automaticly added to my banned casino list. I hope you guys do that aswell. I'll try to reach out to them too see if they have a good answer and how they will act. If i get a reply, i will update.

IMG_8562.PNG

Hi Pausefisk.

 

First of all, thank you for bringing this up. 

We will contact the affiliate and have them stop the spam towards your number. 

In regards to the email not being received. We have been moving service providers for [email protected], so that email has been down the last week or so. The email should be back on Monday.

I deeply apologize the inconvenience, I will do my best to solve this for you.

Do not hesitate contacting me here for anything.

 

Best regards,

Thomas 

casinogrounds streamers promotionsHuggehugg's GIVEAWAY - 1000€ in prizes + Extra spins!

Hi Rexxor420. 

We will open for German players early 2019. We hope to see you then:)