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STS casino refuses to pay winnings


JukeJ

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I played casino games at STS casino and won 4.5k euros. I made a withdrawal request on 24.8. and since then they have automatically canceled all my withdrawal requests. The next point is ridiculous: Whenever I ask them why they are canceling the withdrawals, they say there was something wrong with the document I sent to verify the account, and they ask for new documents to verify the account. You have no idea how many documents I have sent them.

For example, there are some documents that they have requested and I have sent them:

- 26.8. they asked me to send a picture of the identity card, a selfie with the identity card, an electricity bill and a bank statement. I uploaded them all to their site.

- 27.8. they asked me for another bill. The first bill I sent them was a home insurance bill. They said they don't accept home insurance bills. So I sent them my car insurance bill now.

I was also asked for the bank statement again. They said it can't be older than 3 months. It was confusing because the first statement I sent them was only a couple of weeks old. Anyway, I sent them another statement.

After that they told me they don't accept insurance bills at all. So I sent them my car tax bill. They replied again, "We do not accept insurance bills." It was crazy because it wasn't an insurance bill at all when I replied to them and sent them the same document again. They also said they rejected my statement because "it has to be 3 months" as they said now. In any case, the problem now came when my bank account was opened on July 4, 2022, so it was only a couple of months old. They asked me to send proof of it. I ordered proof from my bank and sent them. They still refused to pay after that.

I need you to help me end this madness that has been going on for over a month and I also like adcive ervery player to avoid STS casino because I think the casino is the hardest to get money from.

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