gamblingraal Posted 23 November, 2017 Share Posted 23 November, 2017 Hello, I am writing this post more to vent, but if anyone can help, that would be great. A little back story, I've played on Playmillion for many years now (close to 5, on and off). My withdrawals are usually always processed in a timely manner however I recently found myself in a frustrating situation where support is totally not helping me. On October 31st I made a withdrawal using bank wire, as usual. Except, to this date, I have not received it and the reason support is giving me is: their partner bank is not getting back to them. I've asked for a swift number so that I may track it myself and to investigate with my own bank, but they are incapable of providing me this. What makes it more annoying, my withdrawal done a few days later (November 5th, was received within 2 days). I don't know what to do anymore and am unfamiliar with the complaint process regarding the MGA. If anyone has information I can use, that would be greatly appreciated. According to the website, they are licensed in Malta as per: This site’s operations are regulated by the Malta Gaming Authority and is operated by SkillOnNet Ltd, Office 1/5297 Level G, Quantum House, 75, Abate Rigord Street, Ta’ Xbiex, XBX 1120, Malta, under the gaming license issued by the Malta Gaming Authority (license number MGA/CL1/563/2009) issued on 17th June 2011 and license number MGA/CL1/1259/2016 issued on 24 October 2016 *I am aware of their poor reputation due to SkillOnNet, but I never had an issue with them. Staying away from GVG and SkillOnNet games for safe measure Cheers! Link to comment
Nelan Posted 23 November, 2017 Share Posted 23 November, 2017 Thanks for the warning. I wish I could help you, but I can‘t. Only thing I can do is wishing you best of luck that you‘ll get your money soon. Link to comment
Dementorhorse Posted 23 November, 2017 Share Posted 23 November, 2017 Played some at Playmillion and never had any problems with the withdrawals there... Not the fastest, but always got the money within some days Link to comment
gamblingraal Posted 24 November, 2017 Author Share Posted 24 November, 2017 Welp, I thought the same before they decided to do this...as I've said before, 5 years on and off with no issues. They crossed the line this time though: Two weeks without being able to provide a swift code? That is ridiculous when you know the back-end banking system... Link to comment
Skylined87 Posted 24 November, 2017 Share Posted 24 November, 2017 11 hours ago, gamblingraal said: Welp, I thought the same before they decided to do this...as I've said before, 5 years on and off with no issues. They crossed the line this time though: Two weeks without being able to provide a swift code? That is ridiculous when you know the back-end banking system... I've played myself at Playmillion, probably the only casino where I'm massively in profit. As for your issue, it may just well be the case what they said. I know from personal experience they can be quite incompetent from time to time, but any issues I had were always resolved. I'd suggest some more patience and keep nagging them. Link to comment
gamblingraal Posted 24 November, 2017 Author Share Posted 24 November, 2017 Thanks all. I'll keep trying and will provide outcome. Link to comment
gamblingraal Posted 24 November, 2017 Author Share Posted 24 November, 2017 Well, what do you know. Just arrived in my bank account. All is good again Link to comment
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