Larsieboii Posted 9 October, 2021 Share Posted 9 October, 2021 Hello guys, Yesterday, I made a 500€ deposit to Dux casino, I won big and made a 2500€ withdrawal, now the problem: I got a email saying I can’t withdraw it because I have to wager the deposit amount 3 times before I can withdraw my winnings? Is this normal? So I had to lose 640 euros before I can make a withdrawal? Lol, this was the email I got; Your cashout of 2,500 EUR has been canceled. Minimal Wagering Requirements to your deposit are not met. In order to make a withdrawal, a player must play through the active deposited amounts at least 3 times prior to withdrawal. This procedure is in line with anti-money laundering practices. You've done 860.45 out of 1500€ so far. We have canceled the withdrawal you had pending now, so you can start wagering the funds. Quote Link to comment
Solution Svenix Posted 9 October, 2021 Solution Share Posted 9 October, 2021 Yes, this is normal due to anti-money laundering rules. The don't ask to lose the 640, but only to wager it. If you don't want to lose it, play it on low volatile games. Quote Link to comment
Larsieboii Posted 9 October, 2021 Author Share Posted 9 October, 2021 Alrighty thanks I didn’t know this. I don’t know how that stops money laundering but ok. I lost 640€ and made the withdrawal. Won’t play here again tho. Quote Link to comment
Svenix Posted 9 October, 2021 Share Posted 9 October, 2021 Too bad you lost it, still congratz on your winnings. Quote Link to comment
Kreezymind Posted 9 October, 2021 Share Posted 9 October, 2021 How can you lose 640? that means u had 0% RTP. Seems Unlikely. Quote Link to comment
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