Neon Vegas not responding to my complaint and confiscated my winnings

[Stijn Brands]

Hi,

I started playing at NeonVegas because I thought it was trustable because Kim has a sponsorship with them. Please read my complaint: 

 

I started playing on Neon Vegas, deposited 4000 euro and made it up to 7750 euro and cashed out 7750 euro. Today I got an email that my account got closed and they refund my deposits they say that I have attempted or having multiple accounts on Neon Vegas which is not correct. I was very mad about this and contacted them for proof. While I ask for proof they say they have to follow the 'guidelines' and rules. So they simply cannot proof I have multiple accounts. After this I went to the Live chat and asked the agent what was going on and she told me that my passport that I used is manipulated..???! First I had multiple accounts and now it is manipulated. I play with the same passport on every online casino and it is fully legit. I have send extra evidence for sending a Face ID with my ID Card. I still got the same answer 'We have to follow the guidelines'. I'm so mad and on the internet I read alot of bad reviews about this casino that they do everything not to payout!! 

 

Please help me! As I feel so unfair threated!

 

I already have a complaint open, they are not going to respond to it im afraid. Because they cant show proof… 

 

https://casino.guru/neonvegas-casino-player-has-been-accused-of-opening