Progressplay owe £25800 Betsteve + Betdukes + 2kbet

[Cicadasinthetrees78]

I saw there’s no progressplay casinos/books being advertised here which is good. But they are heavily affiliated elsewhere to be careful.

I placed some bets at dog odds not expecting them to come in. Using 2kbet from May and then Betsteve and Betdukes in June. Had the one account at each site, no bonuses. I withdrew £25800 total on 7th July when it was all done. I was already verified, but sent another set of documents anyway cause I know how this goes. Then I waited 2 weeks.

It’s now 27th July.

Had no emails since the withdrawal, which is still listed as pending. Now I’m emailing no one will answer. And live chat says to wait for an email.

Yeah, I know I made a mistake using obviously small time books but too late now. And they’re licensed by the UKGC so I’m sure it’ll sort itself out but thought I’d make myself busy.

Outside of that, there’s some dodgy shit with Progressplay Limited. Two names, Sophie Roberts the support manager and Stuart James in the security and verification department appear on sign up emails but they appear nowhere on the internet, except in other complaints. Going back 2016. Of which there is a lot. Are these people real? Maybe, maybe not. Found a phone number with a London area code that goes to a recorded message. And their headquarters is either in Cyprus or Malta, maybe both, maybe neither.

This is a really crappy mystery to be fair, but don’t need a deerstalker to know something’s amiss.

[Cicadasinthetrees78]

This shows up on google for progressplay complaints so maybe this will help someone else.

[Cicadasinthetrees78]

Money’s in the bank 3 weeks after the withdrawal. I don’t take anything back. It cost £12 to withdraw which they didn’t even refund as a good will. Things only got moving after I contacted the UKGC and an adjudicator. Zero emails still. I got a phone call yesterday where they basically admitted they were using a source of funds check to withhold things. This is a Mickey Mouse group of sportsbooks and casinos, and if maybe my feelings are at all unclear, avoid Progressplay like the plague.

If you do have a problem with them, I’d ring the UKGC and then report to the IBAS, and wait.