Anyone having trouble with casinolab?

[Mao]

Hi! 

I deposited 20$ and got a 20$ bonus on casinolab. Was extremely lucky and ended up with 1100$ to withdraw after wagering. I then got a mail from them saying I had placed a bet higher than allowed (think I bought a 20$ bonus on gems bonansa, 0.20$ bet) but they would make an exception and pay me. I have now waited 5 days for my withdrawal, and tried to log in only to find out my account is banned.

Have anyone had any similar experience with this, or any other, casino? If so, what did you do? 

I've contacted support but they haven't answered me yet.

 

Hope you guys have a great summer!

[Ikur]

dude, good luck with that LOL

[Mao]

Okej, thank you for your answers. I just find I strange when they sent me this where it says: "this time we have granted an exception and processed the withdrawal for you"

[aj777999]

I have just opened a account on casino lab ,(luckily!!!!) won on my first deposit , now I am finding very hard to get paid. hopefully I will not also be filling in a complaint form . do you know anybody who's had any money back ? just read trust pilot reviews 😞

[Shep]

2 hours ago, aj777999 said:

I have just opened a account on casino lab ,(luckily!!!!) won on my first deposit , now I am finding very hard to get paid. hopefully I will not also be filling in a complaint form . do you know anybody who's had any money back ? just read trust pilot reviews 😞

Their part of the genesis group they can take a long time to pay withdrawals took around 16 days for mine all they keep spouting is were really busy at the moment 

[Genesis Global]

On 28/07/2021 at 22:12, Mao said:

Okej, thank you for your answers. I just find I strange when they sent me this where it says: "this time we have granted an exception and processed the withdrawal for you"

Hi Mao,

Thank you for your review.

We kindly ask you to contact our Support Team and provide them with your account details, in order for us to be able to assist you further.

Kind regards,

Casino Lab Team

On 02/08/2021 at 13:32, aj777999 said:

I have just opened a account on casino lab ,(luckily!!!!) won on my first deposit , now I am finding very hard to get paid. hopefully I will not also be filling in a complaint form . do you know anybody who's had any money back ? just read trust pilot reviews 😞

Hi aj777999,

Thank you for your review.

We kindly ask you to contact our Support Team and provide them with your account details, in order for us to be able to assist you further.

Kind regards,

Casino Lab Team

[Mao]

19 hours ago, Genesis Global said:

Hi Mao,

Thank you for your review.

We kindly ask you to contact our Support Team and provide them with your account details, in order for us to be able to assist you further.

Kind regards,

Casino Lab Team

Hi aj777999,

Thank you for your review.

We kindly ask you to contact our Support Team and provide them with your account details, in order for us to be able to assist you further.

Kind regards,

Casino Lab Team

I've contacted the support by e-mail, haven't received an answere for a week now.

[Genesis Global]

On 06/08/2021 at 09:24, Mao said:

I've contacted the support by e-mail, haven't received an answere for a week now.

Dear Mao,

Rest assured that if you have contacted the support team using your registered email address, you will receive an update on your account as soon as possible.

Should you have any further queries, please do not hesitate to contact us.

Kind regards,

Casino Lab team