William Hill unethical practices

[Lone Wolf]

Hello, is there anything I can do against William Hill? They took my 4000 euro deposit from Skrill without problem I won another big amount and ended with 10000 total, I wanted to withdraw quickly so I verified myself. Once I got fully verified I tried to cash out and it didn’t go instantly like it was supposed to go. Mind you that a Skrill payment should. They then sent me an email that I needed to verify again for the 2nd time and I did just that. They told me after the 2nd time I could withdraw for sure, which was another lie as I needed to verify myself again and again. I felt anxious and asked for a reverse withdrawal when I spoke to the manager because I was so stressed out and I thought I was never gonna get the money. And he happily did it after a few days, so I feel like they do this on purpose to make people go crazy and play their balance..

This was my first time and it left a bad taste in my mouth.
Is this tactic allowed by William Hill? I’ve read similar experiences from other people stating the same. I sent selfies, holding my visa card with the date, this went on for approximately 4 days where I just gave up.

Everyone lied to me in the live chats and emails because I couldn’t get my money of the website as I should! Are there more people here with this experience? I’ve never been done so dirty by an online casino as William Hill did. Couldn’t sleep for nights.

Im trying to get this solved by the firm but their live agents don’t give a rats ass.

As you can see in the Trustpilot reviews these are people who have the same experience like I do!

Will the MGA protect us like they are supposed to do? Or can online casinos like WH do what they want?

Edited 12 July, 2021 by Lone Wolf

[Michaeljenkinson007]

This has really got me worried.

 

i posted a big win on here Friday last week when I won and withdrew.

 

immediatky got an email after withdrawing 11360 Saying congratulations etc 

 

nothing heard since and still no money. Had no notification of verification required

 

do they always require verification because they have not requested this. I’m worried the money won’t come into the banks however the same card has been used for the last 2 years and withdrawn over 1000 before without verification..

[Mwright1712]

Hope you get your money soon

[anonymousapple]

I've been using WH for many years and have had no issues with them. Withdrawals over a certain threshold has to be manually reviewed/approved by their team. What do you mean by having to verify again and again? It's different if they are asking for additional documents. Are they asking for the same proof of address and SOW/proof of identity over and over again? 

 

What you should do now is go for the withdrawal and apply for a timeout or set a very low daily loss limit. Don't reverse your withdrawals and escalate the issue if they are asking for the same documents again. Keep all records. If they don't provide you with a satisfactory answer within a certain amount of days after escalation, you can proceed with an ADR like IBAS. But based on my experience there should not be any issues if you already requested for the withdrawals and you are fully verified. It is different though if they are asking for SOW and additional proof like payslip etc.

Edited 12 July, 2021 by anonymousapple

[Lone Wolf]

14 minutes ago, anonymousapple said:

I've been using WH for many years and have had no issues with them. Withdrawals over a certain threshold has to be manually reviewed/approved by their team. What do you mean by having to verify again and again? It's different if they are asking for additional documents. Are they asking for the same proof of address and SOW/proof of identity over and over again? 

 

What you should do now is go for the withdrawal and apply for a timeout or set a very low daily loss limit. Don't reverse your withdrawals and escalate the issue if they are asking for the same documents again. Keep all records. If they don't provide you with a satisfactory answer within a certain amount of days after escalation, you can proceed with an ADR like IBAS. But based on my experience there should not be any issues if you already requested for the withdrawals and you are fully verified. It is different though if they are asking for SOW and additional proof like payslip etc.

What I mean by verifying again is that they kept asking me for the same documents in a loop, while I already sent them all documents required in high resolution. “You are fully verified now” said the live agent, proceed with your withdrawal. Yet I was asked the same for days, the most stressful days.

I spoke to the manager who asked me to make selfies holding my card and even made screenshots of my Skrill account. I was new to the online gambling world and anxious. 

Edited 12 July, 2021 by Lone Wolf