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Casinofriday Visa Deposit Withdrew From My Bank Twice


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CasinoFriday withdrew money from my bank account twice. I was sat down looking forward to gamble, and deposited 3000 NOK. The vendor-site they sent me to crashed and I refreshed because it hadnt arrived on my casino account, and as I refreshed it fudging withdrew another time. So I am now sat with 6000 NOK (6444) minus in my bank account, and nothing on the casino. I was looking forward to play here as I thought they were a trusted casino, but just seems really odd to me, I have NEVER had this happen, and livechat tells me I have to wait 20 minutes before contacting them in case the money hits my casino account, and then the standard "we will then escalate it". I am really angry now as this leaves a sour stain on my brain about this casino...... 

So for any Norwegians trying to deposit through visa or anyone else, steer clear as of now. 

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Edited by Fishybone
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  • Fishybone changed the title to Casinofriday Visa Deposit Withdrew From My Bank Twice

I really hope so @Casinotraveler Thank you for the fast answer. I was planning on buying a new suit for 17th of may with the rest haha, so I obviously got really upset about it. But I'll hope for the best! I just got so annoyed because I have never experienced this on any of the casinogrounds casinos. I am trying to get in contact with live chat again now to see how it'll be resolved.

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3 hours ago, Fishybone said:

I really hope so @Casinotraveler Thank you for the fast answer. I was planning on buying a new suit for 17th of may with the rest haha, so I obviously got really upset about it. But I'll hope for the best! I just got so annoyed because I have never experienced this on any of the casinogrounds casinos. I am trying to get in contact with live chat again now to see how it'll be resolved.

No problem mate! Hopefully it get sorted out :)

yeah I was like this when it happened to me the first time as well haha

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I'm on the 4th day now, still no money back. LIve chat  gives me the standard "we have escalated the case" and I am really fudging pissed. No compensation offered or anything, I have chat transcripts where they promised me I would have it back FIRST within 24 hours(Monday), THEN 3 days.(Tuesday) I am so angry about this, really unserious livechat. is there anyone from Casinogrounds that can help me out here? I'm really starting to feel proper scammed here.

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Edited by Fishybone
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27 minutes ago, Fishybone said:

I'm on the 4th day now, still no money back. LIve chat  gives me the standard "we have escalated the case" and I am really fudging pissed. No compensation offered or anything, I have chat transcripts where they promised me I would have it back FIRST within 24 hours(Monday), THEN 3 days.(Tuesday) I am so angry about this, really unserious livechat. is there anyone from Casinogrounds that can help me out here? I'm really starting to feel proper scammed here.

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Hi mate, I have brought attention to this thread to CasinoFriday already few days ago. Let me check up what's going on. 

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1 hour ago, Fishybone said:

I'm on the 4th day now, still no money back. LIve chat  gives me the standard "we have escalated the case" and I am really fudging pissed. No compensation offered or anything, I have chat transcripts where they promised me I would have it back FIRST within 24 hours(Monday), THEN 3 days.(Tuesday) I am so angry about this, really unserious livechat. is there anyone from Casinogrounds that can help me out here? I'm really starting to feel proper scammed here.

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if it wasnt taken by the merchant (casinofriday) then it normally takes up to 7-14 working days for u to get the $ back, 24 hours is unheard of with visa card so its just their LC not knowing the real timeframe for it.

What normally happens is you 'authorize' (in this case the deposit) the funds which will then be taken by your bank for the 'merchant' (in this case the casino) to 'claim'.  Since their system shows deposit as failed then the money will remain unclaimed and after a few days it will be debited back to your account. If anything this is all on the archaic banking system we all interact with.

Edited by anonymousapple
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This happens, and with VISA it's very different when the money will bounce back. My old card got refreshed 1 time a month, so if I had any chargebacks/bounce-backs these would be credited at the 1st of every month. It can literally take in between 1-30 days.

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2 1/2 weeks, still waiting :) In contact with their rep still, but there are so many different answers, I'm being sent emails by support saying I should receive it, the rep is telling me that it has been sent to me, so frustrating lol...

Funny sidenote, I had to call my bank to get some info, and appearantly the payment provider they use was in Lagos, Nigeria. 
My bank was hellbent on me filing a complaint to the police, because they thought I got scammed by some phone scammers or something lol

Edited by Fishybone
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This is the email I got sent on the 24th, just to show the fudging confusion going around regarding this case.

Roughly and TL;DR translated from Norwegian

We've checked the payment vendor and can confirm the deposit was never received (duh) 

We ask you to confirm you have now received the deposit back

Then the day after I got told by their Casino rep here, Alex, to contact my bank. I did, and sent all the information the bank could get me.

My bank also called me up after the phonecall I made to them, and want me to show up at the local bank with a passport due to some money laundering law stuff that I have never heard about before. 

Really feeling gutted, f*cked, frustrated and anxious.
 

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Calling the bank is never any help, they can't see what the status is before the money is in their hand. The money will bounce back - as i said it can take up to a month however.

The casino never received the funds, and the provider they are using are just confirming its bouncing back - so they were kind enough to ask you if you got it received so they can keep track of the case and close it as soon as you confirm. They will make an effort to contact the payment provider, but that also takes time to get just an update.

 

Patience my friend, patience...

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Closing in on a month now.. :) I know patience is a virtue but this is just so tiring to keep going with. 

Kosmankasa I'm not sure actually, I think they use a 2nd hand provider to handle payments going out from them, so say you have ( Casino -> Vendor who pays money out for them -> Customer )

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  • 2 weeks later...

got same problem  with skyvegas ....my debit card was charged twice but only one time money was toped up on my skyvegas account ....contact support they claims they did have my money twice .....contact my banks ...they said is up to merchant to lock money .... git my money back out of nowhere after 45 days ...when allready lost hope to get my money back ....happy days 

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On 10/05/2021 at 16:38, Fishybone said:

CasinoFriday withdrew money from my bank account twice. I was sat down looking forward to gamble, and deposited 3000 NOK. The vendor-site they sent me to crashed and I refreshed because it hadnt arrived on my casino account, and as I refreshed it fudging withdrew another time. So I am now sat with 6000 NOK (6444) minus in my bank account, and nothing on the casino. I was looking forward to play here as I thought they were a trusted casino, but just seems really odd to me, I have NEVER had this happen, and livechat tells me I have to wait 20 minutes before contacting them in case the money hits my casino account, and then the standard "we will then escalate it". I am really angry now as this leaves a sour stain on my brain about this casino...... 

So for any Norwegians trying to deposit through visa or anyone else, steer clear as of now. 

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x7rZlOo2Oh.jpg

Happend to me to. Deposited 1000nok, started lagging in the deposit prosess. Nottingham was credited my account. 1000 nok missing in my visa card. Scam!

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@Skylined87
@LetsGiveItASpin - Casino Streamer

PLEASE help us here. This is absolutely insane that there is nothing happening. 

Casinofriday is refusing to help me anymore and shoves everything on my bank.

HOW can they say its on my bank?!?!?!

Read the two latest replies, and TRUST me, there has to be many people that  arent aware this forum is a thing. 

PLEASE help your loyal fans/customers.

This is my last plea to try and get anything done here. 

I've gone to the police today to report the case, I've filed a complaint to MGA, I'm at my ends here guys. I'm tired of this case. What more evidence do you need?!

PLEASE HELP US.

Regards

Aleksander K Nedrejord

 

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Edited by Fishybone
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Hello all, and apologies for the late reply from our end.

This is something that we of course take very seriously and I believe that in the @Fishybone case, the information that I have provided to you is what we have received from the provider.

To recap: I spoke to our Head of Payments and mentioned this several times, problem is that its already with the provider and we have pushed as much as we can about it. No card details has been stolen, transactions were made and it got reserved and then debited. After this, it ended up in some type of limbo, since the its been taken (from the bank) and provider is saying that they haven't received it because it failed.

Rest assured that we are still looking into this issue, and I have now involved more people from our side.
Everyone who have had this issue should PM me as soon as you can so we can finally end this mess.

I trust and hope that everyone understands we are not trying to do anything malicious to anyone of our players. We are a genuine group of people who believes in a joyful experience for everyone.

 

I will continue to update as soon as I know more.

Wish you all the best, and sorry for this massive inconvenience,
Alexander
Head of Customer Relations

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On 01/07/2021 at 14:46, AlexCasinoFriday said:

Hello all, and apologies for the late reply from our end.

This is something that we of course take very seriously and I believe that in the @Fishybone case, the information that I have provided to you is what we have received from the provider.

To recap: I spoke to our Head of Payments and mentioned this several times, problem is that its already with the provider and we have pushed as much as we can about it. No card details has been stolen, transactions were made and it got reserved and then debited. After this, it ended up in some type of limbo, since the its been taken (from the bank) and provider is saying that they haven't received it because it failed.

Rest assured that we are still looking into this issue, and I have now involved more people from our side.
Everyone who have had this issue should PM me as soon as you can so we can finally end this mess.

I trust and hope that everyone understands we are not trying to do anything malicious to anyone of our players. We are a genuine group of people who believes in a joyful experience for everyone.

 

I will continue to update as soon as I know more.

Wish you all the best, and sorry for this massive inconvenience,
Alexander
Head of Customer Relations

@Zorzi81 read above ^^ 

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