Val72 Posted 9 February, 2021 Share Posted 9 February, 2021 I open an account with party casino and received verification email that saying I'm fully verified and I can now deposit withdrawal full access to my account etc .. I made deposit and won over 2k then I try to make a withdrawal my winnings but they block my account for responsible gambling reason😁😁. I have chat with casino and I been told that I have self exclusion myself from one of they sister casinos. If its so how come I registered new account with same details with party casino ?? Why did they send me verification email?? I'm fully verified I can deposit and withdrawal??? They are trying to resolve my issue and if I'm not joy with answer then I will take my case to ADR .. UK Gambling Commission and even court.. 1 Quote Link to comment
Mwright1712 Posted 9 February, 2021 Share Posted 9 February, 2021 7 minutes ago, Val72 said: I open an account with party casino and received verification email that saying I'm fully verified and I can now deposit withdrawal full access to my account etc .. I made deposit and won over 2k then I try to make a withdrawal my winnings but they block my account for responsible gambling reason😁😁. I have chat with casino and I been told that I have self exclusion myself from one of they sister casinos. If its so how come I registered new account with same details with party casino ?? Why did they send me verification email?? I'm fully verified I can deposit and withdrawal??? They are trying to resolve my issue and if I'm not joy with answer then I will take my case to ADR .. UK Gambling Commission and even court.. Do you have a self exclusion from one of the sister sites? Ul get your deposit back but if ur self excluded I don't think you will get any winnings, you might be lucky, keep us posted, it should have flagged up straight away that you wer excluded and def should not have went as far as verification. 1 Quote Link to comment
PokerStars Posted 9 February, 2021 Share Posted 9 February, 2021 23 minutes ago, Val72 said: I open an account with party casino and received verification email that saying I'm fully verified and I can now deposit withdrawal full access to my account etc .. I made deposit and won over 2k then I try to make a withdrawal my winnings but they block my account for responsible gambling reason😁😁. I have chat with casino and I been told that I have self exclusion myself from one of they sister casinos. If its so how come I registered new account with same details with party casino ?? Why did they send me verification email?? I'm fully verified I can deposit and withdrawal??? They are trying to resolve my issue and if I'm not joy with answer then I will take my case to ADR .. UK Gambling Commission and even court.. Hi @Val72, If You're self excluded from the "sister sites" u can only take your deposit back. 1 Quote Link to comment
vanHooff Posted 9 February, 2021 Share Posted 9 February, 2021 @Val72 Good luck with trying to recoup any of your money. Assuming you reside in the UK and that this issue needs to be escalated, the complaints routes are covered in #22 of the Terms & Conditions:https://help.partycasino.com/en/general-information/legal-matters/general-terms-and-conditions/general-uk-and-row/notices-complaints Please take note that by signing up at Partycasino, you broke the T&C rules about self-exclusion in 'the Group'* that are stipulated in #20. * Googled Partycasino group: Following the 2011 merger of Party Gaming PLC and bwin Interactive Entertainment AG, PartyCasino became one of Gaming VC Holdings PLC’s (GVC) leading casino brands.[2] The company has four main product verticals, sports, casino, poker and bingo, as well as other core brands such as, CasinoClub, Betboo, Sportingbet, Bwin, partypoker, Foxy Bingo and Gioco Digitale.[3] 2 1 Quote Link to comment
Mwright1712 Posted 9 February, 2021 Share Posted 9 February, 2021 3 minutes ago, vanHooff said: @Val72 Good luck with trying to recoup any of your money. Assuming you reside in the UK and that this issue needs to be escalated, the complaints routes are covered in #22 of the Terms & Conditions:https://help.partycasino.com/en/general-information/legal-matters/general-terms-and-conditions/general-uk-and-row/notices-complaints Please take note that by signing up at Partycasino, you broke the T&C rules about self-exclusion in 'the Group'* that are stipulated in #20. * Googled Partycasino group: Following the 2011 merger of Party Gaming PLC and bwin Interactive Entertainment AG, PartyCasino became one of Gaming VC Holdings PLC’s (GVC) leading casino brands.[2] The company has four main product verticals, sports, casino, poker and bingo, as well as other core brands such as, CasinoClub, Betboo, Sportingbet, Bwin, partypoker, Foxy Bingo and Gioco Digitale.[3] Always supply good info man, good stuff 🙂 4 minutes ago, PokerStars said: Hi @Val72, If You're self excluded from the "sister sites" u can only take your deposit back. Rules are rules 🙂 Quote Link to comment
Janalleman Posted 9 February, 2021 Share Posted 9 February, 2021 I was quoting pretty much the same as vanHooff. It’s very unfortunate, but everything here is covered by their T&C’s. If you had an active account upon exclusion it would be a mistake from their side, but they cannot track every exclusion in the registration process. That’s your own responsibility. 1 Quote Link to comment
vanHooff Posted 9 February, 2021 Share Posted 9 February, 2021 Not knowing full details, I suspect that OP will get his deposit returned but will not get any of his winnings. Through the years I have read more than ten similar threads where players signed up at a casino while self-excluded at another casino in the group. After losing their deposits, they post on forums complaining about not getting enough customer protection from the casino that should have known that player is a problem gambler because of the self-exclusion at the sister site, and claim back their deposits. Not saying any of this is the case with OP of course, probably not, just providing some context. 1 Quote Link to comment
nelisxxx Posted 9 February, 2021 Share Posted 9 February, 2021 If you lose your money, do you then also get your money back because you’re self excluded at a sister casino? Quote Link to comment
vanHooff Posted 9 February, 2021 Share Posted 9 February, 2021 (edited) 9 minutes ago, nelisxxx said: If you lose your money, do you then also get your money back because you’re self excluded at a sister casino? I am inclined to believe so although as a player I do not know the numbers. This enables a type of scamming: self-exclude at casino 1, try to cash any winnings from casino 2 or claim back the losses. Edited 9 February, 2021 by vanHooff Quote Link to comment
dublinjay Posted 9 February, 2021 Share Posted 9 February, 2021 19 minutes ago, nelisxxx said: If you lose your money, do you then also get your money back because you’re self excluded at a sister casino? Only when you ask and fight for it , lot of people just loose not knowing that they can reclaim their deposits especially when same group owns 20+ casino sites . This is sick that the casino didn't find him being self- excluded when his account was " verified " now when he tries to withdraw , all of us a sudden they got tip from probably FBI. Quote Link to comment
Mwright1712 Posted 19 February, 2021 Share Posted 19 February, 2021 Hes already spoke to the casino and they have told him why, if your self excluded on one site belonging to a casino then u can't play on the others, everyone knows this, will be getting deposit back and should be grateful at that as clearly has broken the rules as stated in van hoofs post above where the self exclusion rules are explained, it's unfortunate but that's the terms and conditions. 47 minutes ago, MarlonJ said: Have you tried reaching out to their customer service? try to contact or email them, maybe withdraw your money to an affiliate casino. Quote Link to comment
gypsycream26 Posted 24 February, 2021 Share Posted 24 February, 2021 That's really underhand and disgusting , if you had lost 2k do you think they would have handed it back ? it's a disgrace and this Casino has acted terribly , lower than a snakes belly if you ask me , you have to fight this to the Moon and back squire 🙂 Quote Link to comment
Val72 Posted 2 March, 2021 Author Share Posted 2 March, 2021 Update..... I received my full balance from party casino... they have paid me deposit and full winnings Thank you party casino 1 1 Quote Link to comment
Mwright1712 Posted 2 March, 2021 Share Posted 2 March, 2021 25 minutes ago, Val72 said: Update..... I received my full balance from party casino... they have paid me deposit and full winnings Thank you party casino You wer lucky there as they didn't have to pay the winnings, nice one, glad you got it sorted out though 🙂 1 Quote Link to comment
dirtystack Posted 11 January, 2022 Share Posted 11 January, 2022 36 minutes ago, mosmagic said: Dude why you bringing up old topics. Random as man! He isn't, he is a bot advertising something, his profile will be recently created and he will have 1 post. Been reporting a lot of these guys recently. 2 Quote Link to comment
wertygo Posted 11 January, 2022 Share Posted 11 January, 2022 1 hour ago, dirtystack said: He isn't, he is a bot advertising something, his profile will be recently created and he will have 1 post. Been reporting a lot of these guys recently. Same. Seems like every time I visit the site I report some 1 Quote Link to comment
the_68 Posted 11 January, 2022 Share Posted 11 January, 2022 9 minutes ago, wertygo said: Same. Seems like every time I visit the site I report some Well done! Thank's, that guy is gone now. 1 hour ago, dirtystack said: He isn't, he is a bot advertising something, his profile will be recently created and he will have 1 post. Been reporting a lot of these guys recently. Thank you, that guy is removed. Quote Link to comment
mosmagic Posted 12 January, 2022 Share Posted 12 January, 2022 Wiped my account instead lmao Quote Link to comment
Davrast Posted 12 January, 2022 Share Posted 12 January, 2022 Withdrew £70 from videos lots on 02/12/21, today is the 12/01/22,still haven't been paid, just told to wait, its under investigation. Absolutely shit site, poor service. Idiot customer service reps. Feel like I've been lied to over and over again. I could understand if it was thousands but it's not. Avoid at all cost. Truly awful. Quote Link to comment
biggestdosser Posted 12 January, 2022 Share Posted 12 January, 2022 agree, is awful Quote Link to comment
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.