weimaren87 Posted 27 January, 2021 Share Posted 27 January, 2021 2 hours ago, jannemathias123 said: Indeed getting frustrated, no money on my account today either. Getting tired of sending my bank statements aswell, when there is obviously no "investigation" happening. And frankly, not comfortable sending my bank statements to some randoms. But i have already sent my statements 2 times with no luck, maybe a third time is the charm? takes 15 seconds to deposit, and soon a month for withdrawals. That is not really a good deal now is it? @Bob_UltraCasino @Bob_21com any comments about this? Visa transactions is stopped again. I think NETS is blocking the withdrawals to you bankaccounts. I now how it feels. I waited 5 months once because of it... 1 minute ago, weimaren87 said: Visa transactions is stopped again. I think NETS is blocking the withdrawals to you bankaccounts. I now how it feels. I waited 5 months once because of it... They often targeting bigger casino companys.. So it may work on some casinos Quote Link to comment
Bob_21com Posted 27 January, 2021 Share Posted 27 January, 2021 2 hours ago, jannemathias123 said: Indeed getting frustrated, no money on my account today either. Getting tired of sending my bank statements aswell, when there is obviously no "investigation" happening. And frankly, not comfortable sending my bank statements to some randoms. But i have already sent my statements 2 times with no luck, maybe a third time is the charm? takes 15 seconds to deposit, and soon a month for withdrawals. That is not really a good deal now is it? @Bob_UltraCasino @Bob_21com any comments about this? Hi @jannemathias123 and @olempiaps, I am truly sorry to hear that you haven't received the funds yet. The information from our payment processing partner was that you should receive the funds latest today, as the issue with the payouts was identified and fixed last week from their side. I have contacted our Payment & Fraud department and requested them to contact the payment processing partner to find out why you haven't received the funds yet, and to receive feedback on how we can fix this as soon as possible. I will get back to you both via private message today once I hear back from the team. Again, I would like to apologize for the experienced delays and thank you both for your patience and collaboration! I will make sure to compensate you both with a nice bonus once this case has been fully closed and you have the funds on your bank account. Kind regards, Bob Quote Link to comment
gypsycream26 Posted 27 January, 2021 Share Posted 27 January, 2021 Amazing customer service 😞 when and if it does get sorted i hope you see sense and run in the opposite direction and never darken their door again , how they get away with this kind of treatment is beyond me and shows how much contempt they have for your custom , go elsewhere is my advice 🙂 Quote Link to comment
olempiaps Posted 27 January, 2021 Author Share Posted 27 January, 2021 (edited) 7 hours ago, Bob_21com said: Hi @jannemathias123 and @olempiaps, I am truly sorry to hear that you haven't received the funds yet. The information from our payment processing partner was that you should receive the funds latest today, as the issue with the payouts was identified and fixed last week from their side. I have contacted our Payment & Fraud department and requested them to contact the payment processing partner to find out why you haven't received the funds yet, and to receive feedback on how we can fix this as soon as possible. I will get back to you both via private message today once I hear back from the team. Again, I would like to apologize for the experienced delays and thank you both for your patience and collaboration! I will make sure to compensate you both with a nice bonus once this case has been fully closed and you have the funds on your bank account. Kind regards, Bob Been promised i will hear about this / have a update for why i’m not receiving my money today, Still heard nothing so lets see... Edited 27 January, 2021 by olempiaps 1 Quote Link to comment
Extraftw Posted 27 January, 2021 Share Posted 27 January, 2021 Tomorrow is what ive been promised aswell, so let’s see how it goes. we are all in the same boati think there is many of us with this problem now. 2 Quote Link to comment
NORGOONER Posted 27 January, 2021 Share Posted 27 January, 2021 It might look like Erna Solberg and her Norwegian political thugs might be winning their war against "online gambling" and is one step closer to decide how to spend our hard earned cash. I guess Norwegians will have to stick to the worst online casino in history Norsk Tipping - a company with the worst Casino RTP in the history of mankind (even worse than Videoslots). Quote Link to comment
olempiaps Posted 28 January, 2021 Author Share Posted 28 January, 2021 Update: Still no money received. Also sure the others with the same issue have not received either. Waiting for a update from Bob and still waiting for a proof of transfer. Quote Link to comment
The Macho Man Posted 3 February, 2021 Share Posted 3 February, 2021 any updates? Quote Link to comment
Bob_21com Posted 3 February, 2021 Share Posted 3 February, 2021 Hi everyone! Our payment processing partner for Norway was experiencing technical issues and this was causing the delays with the withdrawals, unfortunately. I'm happy to inform that @Extraftw @jannemathias123 @NORGOONER and @olempiaps confirmed me last Friday, 29th of January that they have received the funds, and they have received nice compensation for the experienced delays. Please, don't hesitate to contact me via private message if someone is having any questions regarding anything! I'm more than happy to assist! Kind regards, Bob 1 1 Quote Link to comment
vanHooff Posted 3 February, 2021 Share Posted 3 February, 2021 (edited) 16 minutes ago, Jeroen83 said: Sidenote: when you open a bank account, they always send you the properiate documentation with for example, SWIFT and IBAN. If the payment is done by IBAN they need a swift code obviously. No I am sorry this is incorrect. For any IBAN payment, no bic/swift code is needed. A bic/swift code of your bank for a payment is only needed when the sending party is located outside of the SEPA area."What does IBAN-ONLY stand for? Following October 31, 2016, the use of the international bank account number (IBAN) is sufficient and mandatory, the indication of the BIC (SWIFT) code of beneficiary's bank is not necessary in case of SEPA foreign currency transfer orders." Edited 3 February, 2021 by vanHooff not that providing a bic/swift code is a big deal Quote Link to comment
vanHooff Posted 3 February, 2021 Share Posted 3 February, 2021 The Payment processor party for Norway might be British/American or might ask for redundant bank details. Not sure if I should derail this thread much more Quote Link to comment
weimaren87 Posted 3 February, 2021 Share Posted 3 February, 2021 (edited) Bob is the best! Always on top on things, and always doing all he can for the customers 😊 🏆 I knew it. Always some months every year we have the same problem with the Norwegian Banks. The payments are stopped by NETS before they are sent to the bank. Strange how quiet people are when the issue is solved. No thank you and no confirmation that the issue is solved.. Edited 3 February, 2021 by weimaren87 1 1 Quote Link to comment
olempiaps Posted 3 February, 2021 Author Share Posted 3 February, 2021 (edited) 1 hour ago, weimaren87 said: Bob is the best! Always on top on things, and always doing all he can for the customers 😊 🏆 I knew it. Always some months every year we have the same problem with the Norwegian Banks. The payments are stopped by NETS before they are sent to the bank. Strange how quiet people are when the issue is solved. No thank you and no confirmation that the issue is solved.. Bob is the best for sure. But, your wrong, wrong and wrong. No banks in Norway had any issue. The payment provider they use had some issue. The whole situation was a mess, being promised 4-5 different dates and being lied to before finally hearing about the situation and having it resolved only after mentioning MGA complaint and having gotten «compensation» as bonus money for low sums after 25+ days of waiting time is nothing to really brag about or worth mentioning. So no Thanks, i’ll stay away from the casino. Who knows it was the truth anyways when i asked for a proof of receipt 10 times and never received it. What if they just delayed on purpose. Who knows. Bob was a nice person though. But sometimes i was the one updating Bob about the situation and getting more information from other sources/live support before i heard from him... Edited 3 February, 2021 by olempiaps Quote Link to comment
weimaren87 Posted 3 February, 2021 Share Posted 3 February, 2021 1 hour ago, olempiaps said: Bob is the best for sure. But, your wrong, wrong and wrong. No banks in Norway had any issue. The payment provider they use had some issue. The whole situation was a mess, being promised 4-5 different dates and being lied to before finally hearing about the situation and having it resolved only after mentioning MGA complaint and having gotten «compensation» as bonus money for low sums after 25+ days of waiting time is nothing to really brag about or worth mentioning. So no Thanks, i’ll stay away from the casino. Who knows it was the truth anyways when i asked for a proof of receipt 10 times and never received it. What if they just delayed on purpose. Who knows. Bob was a nice person though. But sometimes i was the one updating Bob about the situation and getting more information from other sources/live support before i heard from him... Maybe so, but bank trouble is common issue. I know you waited long time, but maybe they had to wait a long time to get an answer from the payment provider before they could give you an answer. I have waited 3,5 months because of bank trouble before, so 25 days is not that bad. I can recommend this casino group to every player. I have had some delays with the KYC first time I tried Nitro and Bob fixed it in 1-4 hours and they paid it the next day. Cheer up. 🙂 You got the money. Better later then never. 🏆😉 1 Quote Link to comment
olempiaps Posted 3 February, 2021 Author Share Posted 3 February, 2021 14 minutes ago, weimaren87 said: Maybe so, but bank trouble is common issue. I know you waited long time, but maybe they had to wait a long time to get an answer from the payment provider before they could give you an answer. I have waited 3,5 months because of bank trouble before, so 25 days is not that bad. I can recommend this casino group to every player. I have had some delays with the KYC first time I tried Nitro and Bob fixed it in 1-4 hours and they paid it the next day. Cheer up. 🙂 You got the money. Better later then never. 🏆😉 I’m not saying don’t play at this casino, nor that they don’t payout. i’m just saying i don’t agree with how the situation was approached. They already knew they had payment provider issues after first, second or third time. Why keep promising dates you know you can’t hold every week instead of just saying the reason.. Once again, Bob was amazing and great help dont misunderstand. 1 Quote Link to comment
Bjornzki Posted 5 February, 2021 Share Posted 5 February, 2021 Bob fixed it quite fast for me. Received 300k nok of my winnings so far and verification was easy 1 1 Quote Link to comment
Solution olempiaps Posted 9 February, 2021 Author Solution Share Posted 9 February, 2021 Just to not derail this thread and close it with my final conclusion: During this time i had decided against playing here anymore, however after receiving amazing customer support along the way (mainly Bob) , i have taken my business to only this casino and now play only here. 1 Quote Link to comment
GregoryStellar Posted 13 March, 2022 Share Posted 13 March, 2022 Good casino! I used to play here often! Now he is busy studying in plastic surgery here at the Faculty of Cosmetology! And now I have no time for games, I only occasionally play in a casino! Quote Link to comment
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