NYSPINS delaying payment £50,000

[dublinjay]

I am sure they lost significant number of players just bcoz of Navyboy sharing his experiences on 3 different forums , yes I can't speak for other players but they definitely lost me , will never deposit there for obvious reasons

[Nystromia]

https://www.askgamblers.com/online-casinos/nyspins-casino-review/

If you want your money..deal with askgamblers, not CG

[dublinjay]

4 hours ago, Nystromia said:

https://www.askgamblers.com/online-casinos/nyspins-casino-review/

If you want your money..deal with askgamblers, not CG

Don't trust askgamblers mate , they are a joke , paid reviews and everything. Its more like askcasinos. And also askgamblers rejected this guy's claim because he asked UKGC for advic

[MadfoolGaming]

On 03/03/2021 at 07:55, Voodoodreams said:

Hi, 
I trust this finds you all well and safe. 
The delay in processing a withdrawal relates to the player being unable to complete the due diligence process as required by Regulations. However, we remain open to reviewing the matter should additional information be forthcoming in the future. 
 
We understand they are frustrated that we have been unable to resolve this matter as they had hoped. 
The customer was not satisfied with the resolution of the complaint, so they were advised directly via their registered email address that they have the right to escalate the matter to an alternative dispute resolution (ADR) entity as per our customer complaints and dispute policy in our Terms and Conditions who will undertake an independent review into this matter on their behalf.  They were also advised they could contact the Gambling Commission directly on this matter. Should either party request further information, we are happy to provide them full details of the case to explain our position on the matter.  
Note, this case is currently under review with our Alternative Dispute Resolution provider. We are awaiting their final report on the outcome in this case. 
As above, we remain open to reviewing the matter should additional information be forthcoming in the future, at this current time, and having exhausted all immediate options available to us, we regret to advise that the outcome outlined in our last communication to the customer is our final decision in this matter. 
As you may appreciate, for compliance and data protection related reasons, we cannot go into detail on this case.


 

Been following this thread since the start, from what i have seen and read the player has more than sent you everything that was required. Just pay the Money, but then mind you you took 7 weeks to not withdraw my £70 so don't expect anything different tbh. Your casino's are a joke, so glad i only got burnt for £70 and not more.

[RJ-]

I hope they lost way more money than the 50.000 they do not payout. Just by bad advertisement on these forums. 

[casio]

Is there any update on this @Navyboy24

[TechnoJoe]

This is the single worst example of a casino not paying out that I have ever came across 

[Navyboy24]

Hi guys just a quick update with everything! 

 

So far I have spent around £2,200 with my solicitor in London. He has tried his best to ask Nyspins legal team what they want and all they have done is ignored the questions asked to get this completed. The last letter took over a month for them to respond and they didn’t even answer one question my solicitor asked. 

It has come to the point now my solicitor has sent the last email around a week ago to them still no response asking them the questions again and if they fail to respond accordingly then I have instructed my solicitor to take court action against them in the UK. 

 

I know all my money is above board and I know that we have sent sufficient evidence to support that. It seems like at Nyspins head office different people look at my solicitor emails,  letters and just don’t look at the documentation I have sent across properly. 

If we do go to court then we have all the emails that I have sent and my solicitor which will just make them look so irresponsible you wouldn’t believe. Court action will include my winnings, court fees and compensation for what they have done to me over the last year. 

 

I will keep you informed. 

[Mwright1712]

I'm glad your keeping up the fight mate, they sure ain't getting you to roll over, good lad, only a matter of time until you get your winnings and hopefully plenty of compensation for the total stress all this time, thanks for the update 🙂

This looks so bad on their part, shower of bastards 

[mr_gambler]

This is insane, hope you get your money back.. 

 

Just deleted my account at NYspins. 

[Asle Martinsen]

4 hours ago, Navyboy24 said:

Hi guys just a quick update with everything! 

 

So far I have spent around £2,200 with my solicitor in London. He has tried his best to ask Nyspins legal team what they want and all they have done is ignored the questions asked to get this completed. The last letter took over a month for them to respond and they didn’t even answer one question my solicitor asked. 

It has come to the point now my solicitor has sent the last email around a week ago to them still no response asking them the questions again and if they fail to respond accordingly then I have instructed my solicitor to take court action against them in the UK. 

 

I know all my money is above board and I know that we have sent sufficient evidence to support that. It seems like at Nyspins head office different people look at my solicitor emails,  letters and just don’t look at the documentation I have sent across properly. 

If we do go to court then we have all the emails that I have sent and my solicitor which will just make them look so irresponsible you wouldn’t believe. Court action will include my winnings, court fees and compensation for what they have done to me over the last year. 

 

I will keep you informed. 

Go to Casinomeister, contact Max and ask him to start a PAB for you. He's helped me out before, and they sorted it quickly. 

This shouldn't take this long. It's been almost a year now, I believe. Max and Casinomeister will sort you out, or NySpins will get blacklisted, which will result in huge losses for them. 

I still advice you to stop playing at small casinos though. And I want you to answer a question:
If you don't use deposit bonuses, why do you deposit to play table games at small casinos? You can play the exact same table games (and more) at big casinos where you have a good history of cashouts. It makes absolutely no sense to take a 2000 or 3000 pound deposit to a new or small casino to play table games.

 

[Navyboy24]

1 hour ago, Asle Martinsen said:

Go to Casinomeister, contact Max and ask him to start a PAB for you. He's helped me out before, and they sorted it quickly. 

This shouldn't take this long. It's been almost a year now, I believe. Max and Casinomeister will sort you out, or NySpins will get blacklisted, which will result in huge losses for them. 

I still advice you to stop playing at small casinos though. And I want you to answer a question:
If you don't use deposit bonuses, why do you deposit to play table games at small casinos? You can play the exact same table games (and more) at big casinos where you have a good history of cashouts. It makes absolutely no sense to take a 2000 or 3000 pound deposit to a new or small casino to play table games.

 

I was playing at many sites last year and to be honest I only really play roulette usually now lightning roulette as you have a better chance of the big wins with the multiplayer. I was playing at around 5 casinos last year some big, some small and never had an issues with verification AML regulations etc. 
 

it’s in the hands of my solicitor now so thanks for the advice but he will deal with this for me as i am paying him, just wanted to give the chat a heads up. 
 

when it takes a month to respond to an official letter from my solicitor then we know that they are not taking this seriously. They could have called my solicitor in London or given us the contact details but they hide behind emails but they can’t hide in a uk court and maybe I will publish this with a newspaper haven’t decided yet. 
 

 

[Springo]

Good luck, and I hope you manage to get your 50k!

[jahoo]

I have probably done 50 withdrawals from their sister site Voododream, They always pay within a few minutes. It is by far the casino I have the biggest positive balance with. Usually my withdrawals have been quite small, between 100-1000 Euro. I have stopped playing there now in case I will get problem if I hit something really big.

[FreeWheelerBaby]

Looking at this has put me off playing, the amount of money I lose on gambling week after week, to have my winnings delayed in any way would enrage me Hope you get your winnings

[FreeWheelerBaby]

Well unbelievable it happened on Wednesday on Videoslots my withdrawal of £1000 has gone missing...!

[Kymu]

Casinos are kind of mafia, law is not working there

[Tobias Euphoria]

Dont play on casinos. I got my 10,000€ win taken away from me at RantCasino. Played for 7 years to get a win like that.... 

I will never ever play on any casino site anymore. People should wake up. Same with streamers out there trying to make People play by uploading big mega wins everyday. It took me 7 fucking years to get a win like 10,000€ and The casino just blocked my account and declined my win.

Been reached out for help from mga etc... no answer in over a month. 

People dont waste time and money on casino. Save ur money and spend time with family instead! 😀

[Jadnici]

On 19/08/2021 at 22:15, Navyboy24 said:

I was playing at many sites last year and to be honest I only really play roulette usually now lightning roulette as you have a better chance of the big wins with the multiplayer. I was playing at around 5 casinos last year some big, some small and never had an issues with verification AML regulations etc. 
 

it’s in the hands of my solicitor now so thanks for the advice but he will deal with this for me as i am paying him, just wanted to give the chat a heads up. 
 

when it takes a month to respond to an official letter from my solicitor then we know that they are not taking this seriously. They could have called my solicitor in London or given us the contact details but they hide behind emails but they can’t hide in a uk court and maybe I will publish this with a newspaper haven’t decided yet. 
 

 

Just pay some russian to ddos their site 

[dagreenblazer]

@Navyboy24 it's not often i read through that many pages on 1 post but was an enthralling story and I'm real sorry to hear how dickish those NY idiots have been to you - i agree, court should wangle out fine for you though.

 

Without going through it all again, only 2 things i wanted to mention was if that was 1st £2K deposit with them & no previous depo history then £2K alone is not enough to trigger AML checks - if they've found you're making multiple depos with other casinos them yes the £2K with them is enough to trigger AML but they would need to show evidential proof they saw this too - otherwise £2K alone with them & they got no other casinos proof is bullshit for AML denial.

 

Secondly, if they are banning for AML they will need to also show proof that they registered your case with relevant regulators and that they have fulfilled their obligations in reporting & you should be on a blacklist now and potentially facing criminal investigation!!!

I would guarantee 100% that they haven't done this because you very likely haven't been reported anywhere for AML, you aren't on any blacklist and you're not gonna be facing criminal charges because they are solely using this as a cop-out to not pay - none of their measly mouthed emails show any semblance of following AML requirements and any serious cases should be getting escalated out of their hands way sooner than 6 months! Casinos don't have AML investigation requirements; they only have AML reporting requirements - Them waiting 6 months on AML decisions is verging on collusion in itself anyway lol! 

 

Fcuk them hard and i hope your solicitor nails down the compensation too as courts do rightfully compensate well for mental anguish nowadays also. GL dude!

[damnyouwagering]

Hope it all gets sorted soon