Deposited using friends account. £15k withdrawal delayed.

[OllyB]

So first off, I messed up and I know it. I have regularly deposited at casinos using my friends bank account via Trustly. I only have a UK business account which doesn't allow gambling transactions, so I transfer funds to  friend and he deposits for me.

I started playing at Spinstation (White Hat Gaming), verified my account, deposited £200 and withdrew £1500... all successfully.

Later that day, I deposited another £200 and won £15,000! My biggest ever win. But of course, Spinstation then questioned why my deposit account wasn't in my name. After 6 days of emails and live chats, I received the following:

 

"We have observed that you are continuing to use payment methods which do not belong to you as the spinstation Casino account holder.   

We have issued warnings to you on two previous occasions. The first on 09.09.2020 to advise that this activity should not be repeated. And the second on 09.09.2020 to advise you that the activity should not be repeated.   

Despite these warnings we have again observed your use of payment methods which do not belong to you as the spinstation Casino account holder.   

Therefore, the following actions have been taken:   

1. Your account has now been terminated effective immediately.   

2. Any remaining funds in your account have been returned to you.   

3. You are banned from the group.   

If you attempt to open any further accounts on the Network they will be terminated and any funds accumulated will be confiscated."

 

I haven't received any funds back other than the initial withdrawal of £1500. What are my chances of receiving the £15,000? Obviously it is potentially life changing money. I know I'm in the wrong for the way I deposited, but what's done is done.

[toddradd1]

no chance

[ryans_slots]

near on impossible. yet the fact they kept warning you rings alarm bells, yet you continue to deposit? I'm not being an asshole here It's purely to make you understand don't do this again so you get your winnings.

on this case you won't be paid I'm sorry.

clear case of money laundering etc.

[OllyB]

I understand what you're saying but their email is wrong. I got two emails to tell me to stop, but they both came the day after the deposits were made. I didn't deposit a penny after receiving their first email. Just a delay in their system I guess. 

[vanHooff]

Your chances of receiving the full amount are very slim.

In my opinion your best options in trying to get that money are:
- silent diplomacy by your affiliate 
- plead your case through one of the specialized services. 
From a quick google search I found Thepogg as an 'ADR' (Alternative Dispute Resolution) service. 

[dirtystack]

3 hours ago, OllyB said:

I understand what you're saying but their email is wrong. I got two emails to tell me to stop, but they both came the day after the deposits were made. I didn't deposit a penny after receiving their first email. Just a delay in their system I guess. 

It's not all automatic, the issue will get flagged up>sent to someone who will look a little closer>sent to the relevant team to investigate>correspondence made and sent to you. 

Casino terms and conditions usually have, in relation to disputes/internal investigations/incident escalation, the phrase "reasonable/acceptable timeframe"

I don't think you will ever see this money as it looks likely that they acted within a "reasonable/acceptable" timeframe.

Your only chance, IMHO, is if 24 hours is unreasonably long.

Doesn't cost anything to contact an alternative disputes resolution service; The Pogg, Askgamblers, and many other non affiliate outfits that will liase with the casino on  your behalf.

Just make one letter detailing your issue and providing an additional information, they will have much more experience with this and may well tell you that you have no chance. Not sure if they even bother contacting the casino when it is a lost cause, maybe the services that are also affiliates would, as it would enable them to put a "complaint resolved - found for the casino" flag on their page which I guess has some value to them.