Ragnar77 Posted 28 August, 2020 Share Posted 28 August, 2020 I have to share this story to warn people how awful the customer support at Pokerstars is. It is easily the worst in the industry. 34 days ago I noticed all of my "Lil Devil" hearts had been deleted, I was only one or two hearts away from the super feature so you could imagine my frustration and disappointment. I did do a quick google search and found that this has happened to people before and it was rectified in a timely manner. However, Pokerstars is a completely different beast, in the 34 days I received only one email asking me to play 1 spin on "Lil Devil" so they can transfer the progress, which obviously they have not done! One email in 34 days is pretty pathetic, they have offered no explanation or time frame of when the matter will be resolved. They offer a live support option which has been useless, they have said they have no news and ask me to be patient. I find it quite amusing just how bad their customer support is but I also then remember I have spend hundreds building up the hearts so the jokes on me really! I have sent many emails which has elicited no response. They just don't really care! Has anyone else had their hearts deleted? and how long did it take to get them back? Link to comment
Money Train Posted 28 August, 2020 Share Posted 28 August, 2020 Pokerstars customer support was the best, now the worst, 100% true but I'm sure they will solve this for you. Link to comment
Ziggy Posted 12 September, 2020 Share Posted 12 September, 2020 Their customer support is basically non-existent at this point. Also, they use template e-mails and screw it up by copy-pasteing wrong things. Useless bunch. Link to comment
BoracicLint Posted 21 September, 2020 Share Posted 21 September, 2020 Pokerstars(Stars Group) owns Skybet and its sister sites now so I am not surprised its customer support is bad. Link to comment
Lisa06 Posted 22 September, 2020 Share Posted 22 September, 2020 On 21/09/2020 at 16:46, BoracicLint said: Pokerstars(Stars Group) owns Skybet and its sister sites now so I am not surprised its customer support is bad. Interesting you should say that, my lil devil game has just gone off my sky Vegas account and like the OP stated I spent a lot of money getting near the top of a 20p 50p and £2 grind. Depending on my funds for the time depended on which grind I added to. Link to comment
SwallRatchet Posted 23 September, 2020 Share Posted 23 September, 2020 At times you'll find they can take up to a week but just always check in with live support on your query and they'll more than likely make it an important matter. Link to comment
JonnyWalker Posted 23 September, 2020 Share Posted 23 September, 2020 until 2014 it was one of the best customer support, after it was sold to Amaya Gaming Group, not only the support but also the rewards program, everything turned into shit Link to comment
BoracicLint Posted 23 September, 2020 Share Posted 23 September, 2020 To be fair, I use paypal and my withdrawals are instant. Link to comment
BigSamTheGravyMan Posted 28 September, 2020 Share Posted 28 September, 2020 I'm having an issue with them at the minute, as i don't have photo ID so they are witholding my withdrawl... Link to comment
Teamkayenne Posted 28 September, 2020 Share Posted 28 September, 2020 I don't know about the hearts. The only thing I'm sure is this. Made the mistake to deposit without having my account verified first. Won 200euros. Verification took 22 days. Withdrawal was never made. Account doesn't exist anymore 😂 Link to comment
BoracicLint Posted 30 September, 2020 Share Posted 30 September, 2020 I have no problems with Pokerstars withdrawals but I never win anything on their casino,its easily my unluckiest casino. They are great giving me sports bets and I do win quite a lot from them but the casino eats my deposits and balances like a hungry crocodile. Link to comment
chainy Posted 14 November, 2020 Share Posted 14 November, 2020 support? even emails take days to get an answer . Link to comment
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