Dreamvegas (Whitehatgaming) removed my winnings after i hit 1750x on Jammin Jars!

[Slotplayer]

2 minutes ago, JamminAMY said:

Do you think the Casino should state If i deposit with Neteller what the consequences would be? As like they did when referring to breaching max bet rules or other breaches where it clearly says what would happen.. @Slotplayer 

I'm not eligible but they gave it, that's their responsibility. I never hacked them or tricked them into a bonus! I'm not sure why so many people here are negative towards my dispute with the Casino and automatically think it would lose. It is possible to resolve things, the casino is not always right or do they always win. Over here in Ireland another girl sued Bet365 for 1 Million Euros for a dispute over the T&Cs and eventually settled with a Win and that's against the biggest casino/betting operator in the world. 

What you or I think is irrelevant. You're talking taking it to Court who will decide.

What happened in another Court case is irrelevant too. Each case is unique. Not all Courts set precedents.

Good luck with your quest getting your winnings.

[ryans_slots]

4 hours ago, JamminAMY said:

Ryan i have to disagree with you. As much as I have duty to read the terms the casino has a duty to act fairly and honestly. To award the bonus is a deliberate ploy to go against their own rules which leaves them in a win/win situation and me lose/lose.

I'm sorry if i don't speak to live chat every single time i've played with a bonus. Let me add it took me two days to finish the wagering requirements for the bonus, so what stopped livechat or support contacting me about the problem? Or is it always the players fault? 

 

Even read the first bit you posted ''Its happened to me before when i joined a casino and deposited asked live chat for a bonus and they said deposits with Neteller are not eligible for a bonus. That's how it should be done. ''
You obviously know that some  sites don't allow it and just possibly tested to try get away with it.
 

May I ask why not just deposit via visa card like normal people for welcome bonus?

[anonymousapple]

And just to add, the bet365 case was more complicated than it looked and was eventually settled out of court, not via a court decision (for an undisclosed amount- most likely an NDA in place). Not sure why you're even calling it a win, for all we know they could have settled for just her original 25k stakes back - but i am pretty sure she didnt get the 1 million euros for that horse bet. 

Going to litigation is a lengthy, costly and tedious process which can take up to years depending on the complexity of the case. You should go through their complaints/appeal procedure first then go to whichever mediator they use (IBAS for example) and if that fails then u can proceed with litigation. Good luck

[JamminAMY]

Yes absolutely and i would hate this going as far as court. I have wrote back to Dream Vegas asking to reconsider. If that fails then i will try the regulators and the complaints procedure etc. I will also write to my local politician. 

I cant just accept it and move on. I think the Casino should take back the bonus which was awarded and let me keep the rest. I still would of played Jammin Jars and won. Or they can make me wager the bonus amounts again with the full balance. Either of these alternatives seem much fairer then just removing the full winnings. 

[spanaren75]

Does this goes both ways?

Would the casino automatically refund your deposit if you lost the money+bonus?

I think not!

 

[JamminAMY]

19 minutes ago, ryans_slots said:

Even read the first bit you posted ''Its happened to me before when i joined a casino and deposited asked live chat for a bonus and they said deposits with Neteller are not eligible for a bonus. That's how it should be done. ''
You obviously know that some  sites don't allow it and just possibly tested to try get away with it.
 

May I ask why not just deposit via visa card like normal people for welcome bonus?

Yes that's because it happened to me once on Casino.com. I'm not sure what you mean "tested to try get away with it"?  As in do a test deposit and see if i get a bonus and if not withdraw my deposit back? That's a ridiculous thing to say. 

Sorry I must not be "Normal" because i use Neteller 🙄

3 minutes ago, spanaren75 said:

Does this goes both ways?

Would the casino refund your deposit if you lost the money+bonus?

 

Sadly No! 

[Slotspinner]

4 hours ago, JamminAMY said:

I've just seen a similar thread here https://casinogrounds.com/forum/topic/29781-confiscate-winnings/

Notice what @Slotspinner says "Good casinos dont credit the bonus if you use a deposit method that is not allowed. Rogue playing casinos do exactly what happened here."

So this happened to someone else in 09/2019 and the same group have done nothing to fix it happening again. Its their responsibility to give bonuses or not. If i deposited and didn't get a bonus that's fine, but the fact they gave the bonus to leave me in a lose/lose situation no matter what happens is not right. If i had lost i guarantee the deposit wouldn't be returned.

 

Mate that still doesnt mean you are entitled to the money sadly, what they are doing is legal according to their terms and you cant fight it, this is a lost cause basically..

[JamminAMY]

2 minutes ago, Slotspinner said:

Mate that still doesnt mean you are entitled to the money sadly, what they are doing is legal according to their terms and you cant fight it, this is a lost cause basically..

It doesn't say anywhere they would confiscate winnings for depositing with Neteller so its not even in their terms. So this isn't a case of arguing the T&Cs. I don't agree its a lost cause. Lets see what my politician and the regulators say when they see all the facts and evidence. 

[ryans_slots]

3 minutes ago, JamminAMY said:

It doesn't say anywhere they would confiscate winnings for depositing with Neteller so its not even in their terms. So this isn't a case of arguing the T&Cs. I don't agree its a lost cause. Lets see what my politician and the regulators say when they see all the facts and evidence. 

Then you don't need to discuss it any further here, you've heard opinions that you clearly don't like/take well, you are in the fault although you are right on that the casinos should make it little more clearer not to use neteller/skrill for welcome bonus however its your duties as a player to check the terms before playing.

Wish you best of luck with your complaints

 

[anonymousapple]

3 minutes ago, JamminAMY said:

It doesn't say anywhere they would confiscate winnings for depositing with Neteller so its not even in their terms. So this isn't a case of arguing the T&Cs. I don't agree its a lost cause. Lets see what my politician and the regulators say when they see all the facts and evidence. 

It doesn't have to specifically state that. Yours could even fall under 2.2 for promotional abuse as a result of an error/fault/system bug  "• Whether known or unknown to us, taking advantage of any software or system bug, loophole, fault, error or failure including, but not limited to, in respect to any game; and" 

 

[JamminAMY]

Erm they should state it how they stated it for breaching other rules.

How many people have the Casino got batting for them here then? 

[Orzabot]

16 minutes ago, JamminAMY said:

It doesn't say anywhere they would confiscate winnings for depositing with Neteller so its not even in their terms. So this isn't a case of arguing the T&Cs. I don't agree its a lost cause. Lets see what my politician and the regulators say when they see all the facts and evidence. 

I think they would ask if you can read and if you have a gambling adiction. 

Like i told i have had almost Same problem as you, but it was the double amount of money. But i never saw it as i lost the money, because i got my deposit back. Just a very rough lesson learned. After this i am sure you will never make the same mistake again. 

[JamminAMY]

11 minutes ago, DerbyCHAN said:

It doesn't have to specifically state that. Yours could even fall under 2.2 for promotional abuse as a result of an error/fault/system bug  "• Whether known or unknown to us, taking advantage of any software or system bug, loophole, fault, error or failure including, but not limited to, in respect to any game; and" 

 

Its not a bug, loophole, fault, error or failure as this happened to someone else 10 months ago. They are very well aware of whats happening and have done nothing to fix it. Nice try though Casino Agent. 

1 minute ago, Orzabot said:

I think they would ask if you can read and if you have a gambling adiction. 

Like i told i have had almost Same problem as you, but it was the double amount of money. But i never saw it as i lost the money, because i got my deposit back. Just a very rough lesson learned. After this i am sure you will never make the same mistake again. 

Prove it. Prove Dreamvegas or any other Casino took 14k or more from you because you "used Neteller to deposit"... This should be interesting, why do i feel like your lying? 

[dirtystack]

Just do what I suggested earlier and you might affect some change with the way the casino operates and might get some goodwill payment.

You can't go any further until you:

1. make a formal complaint to the operator and get a final decision which states the "this is our final decision"

if it isn't a satisfactory decision for you then you use:

2. A complaints service to liaise with the casino on your behalf.

If they agree with you the casino will offer up something, if they agree with the casino then you can:

3.Take it to a solicitor and go to court.

 

This is the only order there is.

If you try to go to court they will ask you why you haven't done steps 1 and 2 and tell you to come back once you have done so.  

 

 

[JamminAMY]

That's exactly the process i will take. I only mentioned legally because some people here think the courts have no power vs Casinos.

Thank you for genuinely offering great advice. @dirtystack 🤞

[dirtystack]

Just now, JamminAMY said:

That's exactly the process i will take. I only mentioned legally because some people here think the courts have no power vs Casinos.

Thank you for genuinely offering great advice. @dirtystack 🤞

What country are you in by the way?

[JamminAMY]

Just now, dirtystack said:

What country are you in by the way?

Ireland. I've Been reading a lot today about online casino regulations here and how they want to come down hard on this sort stuff, as does the UKGC. 

[dirtystack]

15 minutes ago, JamminAMY said:

Ireland. I've Been reading a lot today about online casino regulations here and how they want to come down hard on this sort stuff, as does the UKGC. 

You need to get it out of your head that they have done something wrong, they have acted in accordance with their T&C's and haven't, technically, done anything wrong. 

What has gone wrong is that you have suffered due to a failing in their system that attributed you a bonus for which you were not eligible for. You had no idea, got a nice win, felt very good and then got devastated.

The argument is that it is misleading to credit a bonus which is invalid from the start. There shouldn't be a bonus attributed in the first place. It's not like it would be a difficult thing for WHG to make this impossible to happen again.

Some reparation for the stress caused, anger, shock, sleepless nights, damage to your state of mind.

You need to make them see the situation from your point of view. Don't attack them, call them rogue, don't lash out or else they will just dig their heels in and get defensive.

Clear heads prevail.

 

Keep us updated, It will possibly take a long time. For your own sake don't focus on it too much or else you will drive yourself crazy.

[spanaren75]

Most casinos are scumbags, they just want your money and they certeinly dont wanna fix simple issues if it brings them less money.

The regulations and laws on what a casino can put into the T/C seems to be non existing and the word booby trap comes to mind.

 

 

[JamminAMY]

I'm not bashing them or calling them rouge that will do more harm than good. I'm just trying to back myself because i did nothing wrong. 

You're right about the stress, sleepless nights etc its tough for me. 

I'm researching more everyday to help. I've just noticed something which i want to share. Its the bonus rules but on another site 21casino.com from the same group. Here it is clearly states the winnings would be confiscated but it doesn't on Dream Vegas.  Could they be referring to the wrong Casino? I'm Not sure why its worded different but it should be in my favour as the casino i played at doesn't state at all the winnings would be confiscated. They should warn this. 

I still think it just comes down to their decision to add the bonus. I don't even know for sure if it was the welcome bonus, it could of been any other bonus, who knows we cant determine that, i just know i had a bonus. 

First Image below is 21casino and the second is Dreamvegas.

[dirtystack]

Open up two pages in goole or whatever browser you are using and see if you can log into Dreamvegas and 21casino at the same time.

If you can't log into them both at the same time then they are pretty much the same site with different skins on.

I can't be bothered registering with a new casino just to check so try it and let me know.

[JamminAMY]

3 minutes ago, dirtystack said:

Open up two pages in goole or whatever browser you are using and see if you can log into Dreamvegas and 21casino at the same time.

If you can't log into them both at the same time then they are pretty much the same site with different skins on.

I can't be bothered registering with a new casino just to check so try it and let me know.

Nope i cant log into 21Casino with my Dreamvegas login. It requires a new registration. They're partners in the White Hat Gaming group. 

[dirtystack]

Not what i meant.

I thought you had a 21casino account and wanted to know if you could be logged into 21casino and Dreamvegas at the same time or if it logs you out from one when you log into the other.

You can't log into Casilando and 21Casino at the same time for example.

 

[OneMoreBet]

13 hours ago, JamminAMY said:

Yes absolutely and i would hate this going as far as court. I have wrote back to Dream Vegas asking to reconsider. If that fails then i will try the regulators and the complaints procedure etc. I will also write to my local politician. 

Write your local politician? I'm sorry but if you're doing that you have really lost the plot.

[damson95]

Brother, let me tell you this. Quit gambling! 

Sorry for my language, but fuck all these casino's with their T&C and other hidden shits,  just pay the fuking balance. you ugly mf's know we will come back and deposit more, so please don't give us headaches. 

And sorry again for my language, but fuk whitehatgaming. 

Peace