ClimaxNL Posted 19 June, 2020 Share Posted 19 June, 2020 Hi everyone, I have a issue with NeonVegas. I have made €50,- deposit on the casino on monday and managed to get a nice amount of money (€10.000,-). I had 2 withdrawals of €5000,-. One of them got approved yesterday in the morning and the other one (stupidly) I cancelled and gambled away, being degenerate. Now the problem is, the money I have still not received on my bankaccount and the 24 hours timeframe has been passed . Livechat can’t even see that there has been an approved withdrawal and told me it bounced back in my casino account. This never happened. Meanwhile he gave me also an Payment ID from Trustly that the payment has been done and asked him to confirm if the withdrawal was really made and he could not confirm this to me. Now I am really wondering what is going on, the money is not on my bankaccount or casino account. Quote Link to comment
Marvelous Posted 19 June, 2020 Share Posted 19 June, 2020 I have the same problem with this casino. Everything approved. Money is supposed to be sent, but nothing on my Neteller. Im starting to think I wont recieve it. Quote Link to comment
ClimaxNL Posted 19 June, 2020 Author Share Posted 19 June, 2020 8 minutes ago, Marvelous said: I have the same problem with this casino. Everything approved. Money is supposed to be sent, but nothing on my Neteller. Im starting to think I wont recieve it. They are really suspicious about the money being sent anyway to me. First they can't confirm me, then they can confirm me, giving me the ID of the transaction they have sent. Hopefully @LetsGiveItASpin and his crew have checked out this site for legitimacy.. Quote Link to comment
LetsGiveItASpin Posted 19 June, 2020 Share Posted 19 June, 2020 I’m on it guys! Middle of the night now but hopefully will get a reply today/tomorrow Quote Link to comment
ClimaxNL Posted 20 June, 2020 Author Share Posted 20 June, 2020 Still no update today, went to the live chat to ask information. They are really confusing me as player by telling first that the problem is internally, then they claim the problem is at Trustly’s side. The payment ID they gave to me is internal payment ID and not the Trustly payment ID. Making promises that I would receive an e-mail this morning but never received one single e-mail or apology or information what the problem is. Seems that when you win big, you always get some weird issues with a casino.. 🥴 Quote Link to comment
Bob_NeonVegas Posted 20 June, 2020 Share Posted 20 June, 2020 Hello @ClimaxNL and @Marvelous, Thank you for playing at NeonVegas and for bringing your feedback regarding your experience through the Casino Grounds Community. We would like to apologise for the caused inconveniences regarding the withdrawal process, the waiting times and the confusing information you might have received from our Support department. I will forward the cases to our Payments and Fraud manager in order to have them handled with priority. In order to do so, I will send you a PM requesting the registered e-mail address at NeonVegas, please check your Inboxes. Again, apologies for the caused inconveniences in this occasion. Best Regards, Bob Quote Link to comment
ClimaxNL Posted 20 June, 2020 Author Share Posted 20 June, 2020 54 minutes ago, Bob_NeonVegas said: Hello @ClimaxNL and @Marvelous, Thank you for playing at NeonVegas and for bringing your feedback regarding your experience through the Casino Grounds Community. We would like to apologise for the caused inconveniences regarding the withdrawal process, the waiting times and the confusing information you might have received from our Support department. I will forward the cases to our Payments and Fraud manager in order to have them handled with priority. In order to do so, I will send you a PM requesting the registered e-mail address at NeonVegas, please check your Inboxes. Again, apologies for the caused inconveniences in this occasion. Best Regards, Bob Hi Bob, I just responded to your PM. Hopefully this wil get sorted out today.. Thanks in advance! Quote Link to comment
dl6786 Posted 6 July, 2020 Share Posted 6 July, 2020 @Bob_NeonVegas Can you help me please? I won 3000€ at 03.07.2020 and i still wait for the withdrawal. Quote Link to comment
dl6786 Posted 6 July, 2020 Share Posted 6 July, 2020 @Alex_Justspin Or you can help me? Now they wanted another documents i uploaded it. Hope you can make it faster Quote Link to comment
dl6786 Posted 6 July, 2020 Share Posted 6 July, 2020 @Alex_Justspin Or you can help me? Now they wanted another documents i uploaded it. Hope you can make it faster Well i was nerved so i canceled the withdrawal... And now we are talking about 20K 1 Quote Link to comment
Mathiashageb Posted 5 October, 2021 Share Posted 5 October, 2021 I have the same problem with this casino. Everything approved. Money is supposed to be sent, but nothing yet after 2,5 weeks. And we are talking about 4 withdrawals on a totalt of 12300 usd Quote Link to comment
Bob_NeonVegas Posted 6 October, 2021 Share Posted 6 October, 2021 Hi @Mathiashageb, Thank you for sharing your feedback here at Casino Grounds! I'm sorry to hear that your withdrawal has taken longer than usual. I have contacted you via private message and requested you to confirm your registered email address, so that I can take a look at your case. I hope to hear back from you soon! Kind regards, Bob Quote Link to comment
Kreezymind Posted 9 October, 2021 Share Posted 9 October, 2021 get your things together Neon, this is very poor service. Quote Link to comment
Bob_NeonVegas Posted 11 October, 2021 Share Posted 11 October, 2021 Hi there @Kreezymind, Thank you for your feedback on this thread / topic. As mentioned on our last post, we have raised this case internally upon confirming the personal details. We are currently waiting for further feedback regarding this issue. Apologies to anyone that has been affected by this inconvenience, please feel free to PM me so we can raise the cases internally. Kind Regards, Bob Quote Link to comment
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