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MONOPOLY LIVE 10x 2ROLL round canceled

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More mystery coming in MONOPOLY LIVE 10x 2ROLL game was stuck for few mins to start and finally after first roll which was 22 dice machine broke and was not rolling dices.After 20mins of wait time they canceled  game so the players got only their stake refunded.I seen in chat a lot of players telling they had 50-100euro bets placed on that round.

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So the game is back in 10mins and we got 2ROLL bonus round with dices rolling withou any issues.

 

 

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Does anybody got already refunded the amount and can make a screenshot of the cancelled round?

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@themajestic

 

Why the question is so funny? Can you explain that because i dont understand it.

 

I have recorded the round on minopoly too. The bet was not credited to me already, but i guess the round would be one of the rare ones who the result is "cancelled".

 

I got that kind of cancelled round already once on DreamCatcher when the wheel dont stop to spin fast for over 5 Minutes. Unfortunately both the Dealer Izabella and the Livesupport had not explanations more than "game issue".

 

 

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@PAYSAFEMASTER sorry for the wrong emotij I pressed. 

Now to your question. If you haven't got the money automatically you need to raise a case with evolution support and wait 24 h for the refund of there is one. 

Good luck

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Posted (edited)

Video of canceled game.And strange on 2:01min there was message from host to check video record for bonus round which not started?

 

Edited by ivanas69
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They just give us the usual standard messages. No explanation about the "technucal issue".

 

I got this message too in German from the Support:

 

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In this concerning round with the result that ut was cancelled at the end this info is very ironic lol

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Lol people still playing this game? And why does the host always change when game gets broken, 

And these host still spinning the wheel like nothing happened,. No wonder they are located on the poorest country of Europe. 

Only dumb people will fall for these games

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I think they change host to not upset him and receive blaming messages in live chat.New host said that he just came to work and do not know anything about previous issues.

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Please keep me updated as well what happened in this case. This is really f***ed up. Hope you wil get more the a refund of this round, I dont know how they should handle this. Viel Glück.

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pretty simple way to handle this. EV of 2rolls is about 14,5x. so pay everyone 150x (multi rolls have slightly higher EV since bad cards arent multiplied)

but thats not gonna happen

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I had 1.5mbtc on 2 rolls... absolutely furious how they handled this... 

This is what it shows in my game history, I am not playing evolution games anymore this is just ridiculous

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Well, unfortunately this time the players are out of luck. Doesnt matter in which casino do you play: they have all some kind of rule on the T&C who make that you have to accept the cancelled round in EvolutionGaming. Of course EvolutionGaming himself has a game error rule in their Livecasino rules too, which make that you can do nothing now.

 

In the games DreamCatcher and LiveMonopoly its only the second round i seen in lifetime ever, who at the end has been cancelled. The first one i posted already few posts up, it was when the wheel stopped at 40 after 4 minutes of spinning. 

 

So at the end, unfortunately, it's absolutely legal. 

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that shits so messed up man

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As my casino is not licenced by the MGA, i maybe gonna ask at the national gambling commission of Switzerland (ESBK) if they can give any explanation or something like that for the reason of the "technical game issue", because the law and regulations in Switzerland are very strict. I dont except any refund or something like that, just wondering if they can say anything about this mysterious case. I mean at the end its still a bet with the theoretic possoble pay out of 10x9600 / 40rolls.

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I SAID IT MANY TIMES BEFORE, THIS MONOPOLY IS A FUCKING SCAM!
SEEN SO MANY VIDEOS NOW, OF THIS HAPPENING. NASTY SHIT!!!!

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Guys, thanks for sharing all this. I couldn't be more happy that I stopped playing these games...

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Hi Guys

The gambling commission must be able to do something as it is clearly a scam and cheating people from collecting what would have been some kind of win , you only have to go on You Tube to see other instances of this type of incident.

I did notice after the 10x 2 rolls that in the very next  round there were 26 winners on the next spin  , and therein my friends lies the problem as they know no matter what they do whether its legal or not they are still going to get the numpty's playing again and again regardless.

Personally i would call for a boycott of all Evolution Games and set up a petition accompanied with all the evidence to be forwarded to Evolution and the Gambling Commission as i sincerely think they have cheated the people partaking out of thousands of pounds.

I will be glad to be the first to sign any petition and let's get something done about this corrupt Gaming site.

On 19/05/2020 at 08:58, PAYSAFEMASTER said:

Well, unfortunately this time the players are out of luck. Doesnt matter in which casino do you play: they have all some kind of rule on the T&C who make that you have to accept the cancelled round in EvolutionGaming. Of course EvolutionGaming himself has a game error rule in their Livecasino rules too, which make that you can do nothing now.

 

In the games DreamCatcher and LiveMonopoly its only the second round i seen in lifetime ever, who at the end has been cancelled. The first one i posted already few posts up, it was when the wheel stopped at 40 after 4 minutes of spinning. 

 

So at the end, unfortunately, it's absolutely legal. 

You need to check You Tube as it has happened many many times and that's just the recorded incidents.

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Im gonna contact the commission not to get my money back or accuse EvolutionGaming of scamming people (even if think they propably have done it in this case for sure), but for show the concerning round and ask for a statement or something like that. Jjst wondering what they would say about it. I guess they will check thus round with the bets and game ID of my account and contact EvolutionGaming gaming, the result will propably be the same like in all the different casinos where scammed people have contacted them after the round: "there was a game issue due to technical problem" and "as you can read it in the game rules on the point "game errors" in case of invalid round all bets will be refunded".

Without the only game ID from the bets of the round anyway its not worth to do anything anywhere.

 

But at the end its a really bad gesture from the part of EvolutionGaming how they decide to handle that. Propably they know that they can cancel the rounds what they want, because anyway there are enough people who still will return and lose money after it on future lol.

 

By the way, today i written in the chat that im gonna ask the gambling commission of switzerland for a statement of the recirded round. In the chat its kind of forbidden to discuss the cancelled round lol:

 

 

That means in english that thus kind of subjects are not allowed to discuss there. 

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Hello Players,

Regarding the game round discussed in this thread, which occurred on MONOPOLY Live on May 18, 2020 at 09:48:25 UTC time, we would like to update you.  During this round the wheel landed on Chance then Mr. Monopoly gave a 10x multiplier and on the re-spin the wheel landed on 2 Rolls.  After the building phase of the game where multipliers are placed on the properties, it was time to roll.  This is when we learned the dice shaker was broken and would not roll, and after trying repeatedly to fix the shaker the game was cancelled resulting in players getting their bets back.  Our procedures do not allow for a hand roll for obvious game integrity (ensuring randomness) reasons so this was not an option either.

For anyone betting on 2 Rolls of course this is a horrible outcome.  We are in communication with every casino partner who had players with bets on 2 Rolls in this round and and advised them of what the typical expected range of outcomes would have been based on the mathematics of the game.  We expect that they will soon be in contact with the players who have been negatively affected.

Finally, we do our best every day to minimise mistakes or equipment malfunctions, however this is live casino gaming and these things do happen on very rare occasion.  We are sorry, and we have communicated all relevant information to the site where you play, so they may bring resolution to this matter.  

Thank you,

 

Evolution Gaming

 

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10 hours ago, Evolution Gaming Official said:

Hello Players,

Regarding the game round discussed in this thread, which occurred on MONOPOLY Live on May 18, 2020 at 09:48:25 UTC time, we would like to update you.  During this round the wheel landed on Chance then Mr. Monopoly gave a 10x multiplier and on the re-spin the wheel landed on 2 Rolls.  After the building phase of the game where multipliers are placed on the properties, it was time to roll.  This is when we learned the dice shaker was broken and would not roll, and after trying repeatedly to fix the shaker the game was cancelled resulting in players getting their bets back.  Our procedures do not allow for a hand roll for obvious game integrity (ensuring randomness) reasons so this was not an option either.

For anyone betting on 2 Rolls of course this is a horrible outcome.  We are in communication with every casino partner who had players with bets on 2 Rolls in this round and and advised them of what the typical expected range of outcomes would have been based on the mathematics of the game.  We expect that they will soon be in contact with the players who have been negatively affected.

Finally, we do our best every day to minimise mistakes or equipment malfunctions, however this is live casino gaming and these things do happen on very rare occasion.  We are sorry, and we have communicated all relevant information to the site where you play, so they may bring resolution to this matter.  

Thank you,

 

Evolution Gaming

 

Well good that you immediately fixed it and it was working just fine in the next two rolls that hit just few spins after that. 🤣

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Posted (edited)
Quote

 We are in communication with every casino partner who had players with bets on 2 Rolls in this round and and advised them of what the typical expected range of outcomes would have been based on the mathematics of the game.  We expect that they will soon be in contact with the players who have been negatively affected.

 

Would be good to post that figure here so players know their site is paying them out correctly and not short-changing them :)

Edited by teckiwi

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On 23/05/2020 at 07:08, Evolution Gaming Official said:

Hello Players,

Regarding the game round discussed in this thread, which occurred on MONOPOLY Live on May 18, 2020 at 09:48:25 UTC time, we would like to update you.  During this round the wheel landed on Chance then Mr. Monopoly gave a 10x multiplier and on the re-spin the wheel landed on 2 Rolls.  After the building phase of the game where multipliers are placed on the properties, it was time to roll.  This is when we learned the dice shaker was broken and would not roll, and after trying repeatedly to fix the shaker the game was cancelled resulting in players getting their bets back.  Our procedures do not allow for a hand roll for obvious game integrity (ensuring randomness) reasons so this was not an option either.

For anyone betting on 2 Rolls of course this is a horrible outcome.  We are in communication with every casino partner who had players with bets on 2 Rolls in this round and and advised them of what the typical expected range of outcomes would have been based on the mathematics of the game.  We expect that they will soon be in contact with the players who have been negatively affected.

Finally, we do our best every day to minimise mistakes or equipment malfunctions, however this is live casino gaming and these things do happen on very rare occasion.  We are sorry, and we have communicated all relevant information to the site where you play, so they may bring resolution to this matter.  

Thank you,

 

Evolution Gaming

 

Thanks for posting here in response, I do understand that technical issues can happen & the timing is terrible in this instance on a 10x 2 rolls but this was handled so poorly. The host tried to tell everyone it will be sorted, the live chat meerly hang up on everyone and then it continued on the spins. This is the first contact i have had with any representative.

If the outcome is the expected range of a 2x rolls x 10 then that is great but I still don't have any money in my account yet, who do i contact? The casino support, or live support on evolution?

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Thank you for clarification @Evolution Gaming Official

39 minutes ago, mysterio21 said:

If the outcome is the expected range of a 2x rolls x 10 then that is great but I still don't have any money in my account yet, who do i contact? The casino support, or live support on evolution?

Read again what they posted. They are in touch with affected casinos, so you should expect the casino to contact you. I will now lock this thread.

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