Bitstarz casino is a scam

[dkmikes]

Just to let people know, don't trust this site, they stole 4380$ from my dad who was playing there, to make a long story short they don't believe he was the one playing at the casino they think i did and the so-called casino manager went as far to call my dad a criminal and was very rude in the emails between them, there was a break of IP since my dad took over my apartment earlier this year and the IP stays with the apartment but that doesn't change the fact that it was two different people playing,
I had an account with them some time ago that got permanently closed witch was made with the same IP, we never denied that but they keep saying my dad never played at the casino, my dad has been playing since 1997 online and i guess it had to happen at some point that either of us would run into a scam casino and here it is, so let this be a warning to everyone do your research before trusting a casino.

No matter how much proof they got they won't believe it was my dad playing, they got drivers license they got proof of address showing he's the new owner of the apartment and so on, he even offered them to do a video call with them so they could see for them selfs it was him but ofc they don't want to do that so they can see the truth.

we contacted Curaçao eGaming where they claim to have a gaming license and here is the response from them witch clearly shows its a scam casino not to be trusted, on that basic alone.

Dear Sir/Madam,

Thank you for contacting Curaçao eGaming.

Curaçao eGaming has no connection with that site and therefore 
any references made to Curaçao eGaming as one of the Master License holders
are false and misleading.

Best Regards,
Curaçao eGaming 

 

On a side note, this site should make a blacklist of casinos, could be usefull for alot of players if they could look up bad casinos

Edited 13 April, 2020 by dkmikes

[BitStarz]

Hi there,

I think you’ve been complaining on every forum that is out there, so I’m gonna give a very thorough reply here to defend our actions once and for all.

We got this gentleman from Denmark who’s 78 years old playing with us. First of all, we don’t get much players from Denmark, let alone older gentlemen, so it was a bit odd to start with, but hey, so far it could be quite possible that he was the one playing. 

What we did see however, was that he was playing on the same IP as another player, who had self-excluded from his account, which raised our suspicion a bit. Because this sometimes happens online. That a person self-exludes and can’t access the casino again, upon deciding to use someone else’s details to play online.

So we asked for a KYC and requested the documents, and there’s nothing wrong with the documents received. Then we started to look into the players chat logs with Evolution Gaming where this 78 year old plays. 

After seeing those chats, I decided to reach out to him and ask for a phone verification to ensure that it’s actually that person playing, because the way he was talking was not in the way of a 78 year old man.

I get a reply from the email I sent to older gentleman, but the email was not from his address, it was from the player who self excluded, so here’s where it’s starting to be extra suspicious. The thing is as well, is that he’s not presenting himself in this email, but rather as the older gentleman (even though it’s self excluded player's address used.) 

I ask for a phone verification when the person is starting to get very aggetated and says that he doesn’t speak a word of English (seemed to be typing fine though, right?).

So we have this guy who plays Evolution Games who’s 78 years old and uses language such as: “One more spin and I’m outta here, lol”. To me, that’s not how a 78-year-old is talking, let alone a gentleman who claims to speak no English. Which has had me absolutely convinced that it’s his son playing on behalf of his father. 

If the people reading this don’t buy these arguments, that’s fine, but they both also breached the most fundamental term of online casino play as they took the welcome bonus multiple times on the same IP. 

Anyone who’s played in multiple casinos before are well aware of that being a rule that is enforced and caused for closure of account.

PS: https://casinogrounds.com/forum/topic/32765-bitstarz-casino/ 

We saw the thread here above when you speak of the verification of YOUR ACCOUNT, post winning, not you father's account.

Oh, and as to the License, we're under a Master License under Direx N.V, you'll find it in the footer. 

Olle 

[olempiaps]

7 hours ago, BitStarz said:

Hi there,

I think you’ve been complaining on every forum that is out there, so I’m gonna give a very thorough reply here to defend our actions once and for all.

We got this gentleman from Denmark who’s 78 years old playing with us. First of all, we don’t get much players from Denmark, let alone older gentlemen, so it was a bit odd to start with, but hey, so far it could be quite possible that he was the one playing. 

What we did see however, was that he was playing on the same IP as another player, who had self-excluded from his account, which raised our suspicion a bit. Because this sometimes happens online. That a person self-exludes and can’t access the casino again, upon deciding to use someone else’s details to play online.

So we asked for a KYC and requested the documents, and there’s nothing wrong with the documents received. Then we started to look into the players chat logs with Evolution Gaming where this 78 year old plays. 

After seeing those chats, I decided to reach out to him and ask for a phone verification to ensure that it’s actually that person playing, because the way he was talking was not in the way of a 78 year old man.

I get a reply from the email I sent to older gentleman, but the email was not from his address, it was from the player who self excluded, so here’s where it’s starting to be extra suspicious. The thing is as well, is that he’s not presenting himself in this email, but rather as the older gentleman (even though it’s self excluded player's address used.) 

I ask for a phone verification when the person is starting to get very aggetated and says that he doesn’t speak a word of English (seemed to be typing fine though, right?).

So we have this guy who plays Evolution Games who’s 78 years old and uses language such as: “One more spin and I’m outta here, lol”. To me, that’s not how a 78-year-old is talking, let alone a gentleman who claims to speak no English. Which has had me absolutely convinced that it’s his son playing on behalf of his father. 

If the people reading this don’t buy these arguments, that’s fine, but they both also breached the most fundamental term of online casino play as they took the welcome bonus multiple times on the same IP. 

Anyone who’s played in multiple casinos before are well aware of that being a rule that is enforced and caused for closure of account.

PS: https://casinogrounds.com/forum/topic/32765-bitstarz-casino/ 

We saw the thread here above when you speak of the verification of YOUR ACCOUNT, post winning, not you father's account.

Oh, and as to the License, we're under a Master License under Direx N.V, you'll find it in the footer. 

Olle 

When did casinos start FBI investigations on how someone speaks to determine a case? What are you a behaviour-expert that works with crime cases? 

Avoid this casino at all costs. I’m not defending the OP here, but this is outrageous lmao. He typed this so it must mean he is not the person playing.

[pepe]

I had this KGB style interrogation from Direx casino when i managed to win something. In order to get the withdrawal i was forced to make a skype call to some eastern european woman with broken english who asked me some random questions. I had to have the cam on while the KGB girl was not putting it on even though i asked. It was really a ridiculous, weird and unpleasant situation, but i managed to get the wins and havent really played in any Direx casino ever since. The amount of shit these casinos are willing to do to keep their money is ridiculous and these days I always advice people to stick to the big and reputable casinos.

[Guest]

Well i  didnt know Olle except from vip manager is also a representative, but anyway he is right. Casino has the right to investigate any suspicious movement that i player makes. And in your case, you are caught. Now as far as im concerned, Bitstarz has always been in the top 10 casinos and that comes from a player thats been playing with them from the start of their  opening.

[Haibuse]

I've had Zero problems with direx casinos in general. Always quick with verification/withdraws & support.

I don't really understand why people type out in frustration "Avoid this casino at all costs!😭🤐", because  you had an issue with them, does that mean Everyone has/will had an issue with them?

 

And @dkmikes

Dude.. you got mega busted.

[olempiaps]

It shouldn’t be a case of him getting caught or not.

This is GDPR rules and breach of privacy. Where does one draw the line? 

Player A plays and wins on a casino. Casino suspect shady behaviour and WANTS to investigate. Are they allowed to request to check my butthole , excuse me for the language , for drugs and see if this is black money before paying out?

where does one draw the line and where is the guidelines. 

[Skylined87]

15 minutes ago, olempiaps said:

It shouldn’t be a case of him getting caught or not.

This is GDPR rules and breach of privacy. Where does one draw the line? 

Player A plays and wins on a casino. Casino suspect shady behaviour and WANTS to investigate. Are they allowed to request to check my butthole , excuse me for the language , for drugs and see if this is black money before paying out?

where does one draw the line and where is the guidelines. 

When you play at casino, you agree to their terms & conditions & privacy policy - which usually includes the right to do security checks on the player in order to protect themselves from abusers.

In this case, the player posted an earlier complaint & this complaint on a public forum where anyone can see that + the player itself disclosed some information - how much was confiscated, that they took it from his dad, and that he was playing Monopoly Live. That information lined up with their own investigation (as they have explained here).

If anything, this just shows that you should be always careful what you post in public places on the internet - while it is to some extent anonymous, it can come back and "bite" you. So in my opinion, Casino had every right to investigate if they found the activity suspicious (as all casinos do security checks).

And just to add, there are always two sides of a story. I understand the players frustration but at the same time why couldn't casino explain their side of story? Although I don't necessarily agree on how this was handled on the forum.

[Orzabot]

38 minutes ago, Haibuse said:

I've had Zero problems with direx casinos in general. Always quick with verification/withdraws & support.

I don't really understand why people type out in frustration "Avoid this casino at all costs!😭🤐", because  you had an issue with them, does that mean Everyone has/will had an issue with them?

 

And @dkmikes

Dude.. you got mega busted.

I can only agree. I have also only had got experience with direx casinos, very fast verifikation and withdrawels. I had a strange thing one time on a direx casino after having some good wins and three withdrawels in a row, i had a call from "my personal casino manager" (did not know i had one) She had a very cute voice and talked very bad english. She spend 10 minutes on explaing me about some new slots on their site, after 10 minutes i had no idea what she was talking about. Then she said would you like me to call you once a week to tell you about new slots? No, thanks i gotta go now nice to talk with you.

but beside that i really like direx sites

I have tried on pokerstars to have the same kind of fbi investigation of my account and they used one week were they blocked my account with over 3000euro on it, but after one week of blocking another 48 hours of withdrawel pending and another 5 days waiting for the money they finnaly paid me.

Edited 23 April, 2020 by Orzabot

[Roedgaard72]

11 hours ago, BitStarz said:

Hi there,

I think you’ve been complaining on every forum that is out there, so I’m gonna give a very thorough reply here to defend our actions once and for all.

We got this gentleman from Denmark who’s 78 years old playing with us. First of all, we don’t get much players from Denmark, let alone older gentlemen, so it was a bit odd to start with, but hey, so far it could be quite possible that he was the one playing. 

What we did see however, was that he was playing on the same IP as another player, who had self-excluded from his account, which raised our suspicion a bit. Because this sometimes happens online. That a person self-exludes and can’t access the casino again, upon deciding to use someone else’s details to play online.

So we asked for a KYC and requested the documents, and there’s nothing wrong with the documents received. Then we started to look into the players chat logs with Evolution Gaming where this 78 year old plays. 

After seeing those chats, I decided to reach out to him and ask for a phone verification to ensure that it’s actually that person playing, because the way he was talking was not in the way of a 78 year old man.

I get a reply from the email I sent to older gentleman, but the email was not from his address, it was from the player who self excluded, so here’s where it’s starting to be extra suspicious. The thing is as well, is that he’s not presenting himself in this email, but rather as the older gentleman (even though it’s self excluded player's address used.) 

I ask for a phone verification when the person is starting to get very aggetated and says that he doesn’t speak a word of English (seemed to be typing fine though, right?).

So we have this guy who plays Evolution Games who’s 78 years old and uses language such as: “One more spin and I’m outta here, lol”. To me, that’s not how a 78-year-old is talking, let alone a gentleman who claims to speak no English. Which has had me absolutely convinced that it’s his son playing on behalf of his father. 

If the people reading this don’t buy these arguments, that’s fine, but they both also breached the most fundamental term of online casino play as they took the welcome bonus multiple times on the same IP. 

Anyone who’s played in multiple casinos before are well aware of that being a rule that is enforced and caused for closure of account.

PS: https://casinogrounds.com/forum/topic/32765-bitstarz-casino/ 

We saw the thread here above when you speak of the verification of YOUR ACCOUNT, post winning, not you father's account.

Oh, and as to the License, we're under a Master License under Direx N.V, you'll find it in the footer. 

Olle 

You may be right about the OP, but facts are that no matter how much you are trying to be a wiseguy here and on CM, you don`t have license to offer your "services" in Denmark! Since you are an investigator also, you might wanna take a look what danish gambling authorities does when they discover banana repuplics offering gambling and stealing income from honest and established businesses. 

btw my old mother played casinos for years. If you don`t want older customers you better modify your t/c.

[dirtystack]

OP got caught red handed.

This is kind of why most casino complaints should considered in a critical way - they are rarely as they seem. Here the OP has not only lied to the casino but he is also lying to us, he is trying to fool us into believe his story. He does not credit us with intelligence, he thinks we are stupid and easily fooled.

I don't like someone trying to take me for a fool.

Everyone is so quick to condemn the casino; but not the player.

 

Edited 23 April, 2020 by dirtystack

[Roedgaard72]

12 minutes ago, dirtystack said:

OP got caught red handed.

This is kind of why most casino complaints should considered in a critical way - they are rarely as they seem. Here the OP has not only lied to the casino but he is also lying to us, he is trying to fool us into believe his story. He does not credit us with intelligence, he thinks we are stupid and easily fooled.

I don't like someone trying to take me for a fool.

Everyone is so quick to condemn the casino; but not the player.

 

Totally agree but casinos should follow laws within the different juristrictions aswell. Personally I rarely have problems with any casino, because I play fair. Always and except my losses, as you should.

[TG161]

We all know it wasnt OP's father who played there.

He self-excluded himself. Got weak and because he cant play under his name he decided to play with his fathers ID.

The casino didnt made anything wrong in my opinion, they should return the initial deposit and keep the winnings.

 

[dkmikes]

On 23/04/2020 at 07:58, BitStarz said:

Hi there,

I think you’ve been complaining on every forum that is out there, so I’m gonna give a very thorough reply here to defend our actions once and for all.

We got this gentleman from Denmark who’s 78 years old playing with us. First of all, we don’t get much players from Denmark, let alone older gentlemen, so it was a bit odd to start with, but hey, so far it could be quite possible that he was the one playing. 

What we did see however, was that he was playing on the same IP as another player, who had self-excluded from his account, which raised our suspicion a bit. Because this sometimes happens online. That a person self-exludes and can’t access the casino again, upon deciding to use someone else’s details to play online.

So we asked for a KYC and requested the documents, and there’s nothing wrong with the documents received. Then we started to look into the players chat logs with Evolution Gaming where this 78 year old plays. 

After seeing those chats, I decided to reach out to him and ask for a phone verification to ensure that it’s actually that person playing, because the way he was talking was not in the way of a 78 year old man.

I get a reply from the email I sent to older gentleman, but the email was not from his address, it was from the player who self excluded, so here’s where it’s starting to be extra suspicious. The thing is as well, is that he’s not presenting himself in this email, but rather as the older gentleman (even though it’s self excluded player's address used.) 

I ask for a phone verification when the person is starting to get very aggetated and says that he doesn’t speak a word of English (seemed to be typing fine though, right?).

So we have this guy who plays Evolution Games who’s 78 years old and uses language such as: “One more spin and I’m outta here, lol”. To me, that’s not how a 78-year-old is talking, let alone a gentleman who claims to speak no English. Which has had me absolutely convinced that it’s his son playing on behalf of his father. 

If the people reading this don’t buy these arguments, that’s fine, but they both also breached the most fundamental term of online casino play as they took the welcome bonus multiple times on the same IP. 

Anyone who’s played in multiple casinos before are well aware of that being a rule that is enforced and caused for closure of account.

PS: https://casinogrounds.com/forum/topic/32765-bitstarz-casino/ 

We saw the thread here above when you speak of the verification of YOUR ACCOUNT, post winning, not you father's account.

Oh, and as to the License, we're under a Master License under Direx N.V, you'll find it in the footer. 

Olle 

 

@BitStarz
Never noticed a reply from bitstarz here untill now so let me make it clear that i dident play at the casino it was my dad and hes still playing multiple casinos and has been doing so since 1997, ive allready tried to explain everything to Olle, but why he thinks older people cant be online i have no idea must be a personal issue he has with older people or maybe he thinks they are easy targets for scams.

I even explained to Olle why there was an IP issue since he likes to talk about that all the time, so let me fill everyone in on it, my dad took over my appartment when i moved to a bigger place, and IP dosent follow the person it stays with the appartment, Olle has recived documents on who owns the apparement and that it is only my dads name showing up on the address at the  time the win happened, but Olle never talks about that part, he will keep trying to make them sound legit like any scammer would do.

Olle dont talk about the offer to make a video call either, my dad has made so many offers to clear this matter up fast and easy, to make a skype video call so the casino can see for them selfs that he is who he claims, but all the documents like drivers licens, proof of appartment ownership, bank statements and so on, all goes ignored, they simply just dont care about customers and they will steal money whenever they feel like it so dont say you dident get warned, there is a big chance that you to will be cheated out of legit winnings.

And be sure to read about those terms on all casinos and stay clear of those that has IP terms since, most people have dynamic IP witch means it can change at any given time, and you can revice any IP that might have been used to make an account on a casino and that gives casinos like bitstarz an easy out to not pay you a dime.

I am done with bitstarz and with this issue, it was only a win that they stole from my dad and since they refuse to do a video call with him that says it all, enjoy the 3000$ you stole Olle buy something nice like an A/C might be usefull for where your going at some point

 

@TG161

Nah ive never gone back to a casino where ive excluded my self, what would be the point in that, there is a million casinos out there, like they say never go back to a dud, with so many options out there, theres no need to do so  

 

Edited 6 July, 2020 by dkmikes

[dkmikes]

On 23/04/2020 at 19:45, dirtystack said:

OP got caught red handed.

This is kind of why most casino complaints should considered in a critical way - they are rarely as they seem. Here the OP has not only lied to the casino but he is also lying to us, he is trying to fool us into believe his story. He does not credit us with intelligence, he thinks we are stupid and easily fooled.

I don't like someone trying to take me for a fool.

Everyone is so quick to condemn the casino; but not the player.

 

@dirtystack

You can belive me or not i dont really care i just want to warn people so they dont run into the same thing as my dad and if you belive everything casinos tells ya go ahead you will learn it the hard way that there are scam casinos out there  only one question to you, why would a casino refuse to make a video call with my dad  when it could clear the matter up in seconds if they truely are legit? 

[I_only_post_wins]

The casino should send his father a cheque not steal the winnings all together...The casino has done something wrong as they often do. 

[twitteraar]

I'm sorry for your winnings. But you won't win the argument. They have almost everything settled in their T&C.

[OneMoreBet]

On 23/04/2020 at 15:22, olempiaps said:

When did casinos start FBI investigations on how someone speaks to determine a case? What are you a behaviour-expert that works with crime cases? 

Avoid this casino at all costs. I’m not defending the OP here, but this is outrageous lmao. He typed this so it must mean he is not the person playing.

100% this. @BitStarz is way out of line with this kind of investigation with only circumstantial like chat logs. You should have stopped after KYC documents were approved, close the account for breaking welcome bonus T&C and be finished with it.

[Gee_Bee1]

Whenever a generic euro bellend types in _ _ _ _ _ _ is a scam as a thread title 99% of times they broke terms and are bawling their eyes out whilst writing thread 

[dkmikes]

On 07/07/2020 at 12:26, Gee_Bee1 said:

Whenever a generic euro bellend types in _ _ _ _ _ _ is a scam as a thread title 99% of times they broke terms and are bawling their eyes out whilst writing thread 

The thing is anyone making an account with bitstarz who has a dynamic ip is at risk of breaking the rules, if you know anything about how the internet and ISP works you could get an IP that has allready been used at bitstarz and you would be breaking the T&C without knowing about it.

I explained why the T&C IP rule was broken and my dad send them documents showing he is the owner of the appartment that has the IP, but they dident care, my dad offered them to do a video call since they called him a lier saying he wasent who he said he was, but again they just dident care, ive seen all the mails betweeen Olle and my dad and this casino is crazy they called him a criminal and had an appalling behaviour in the way they talked to him, that alone would warrent a warning on the forums.

Edited 8 July, 2020 by dkmikes

[Teamkayenne]

13 minutes ago, dkmikes said:

The thing is anyone making an account with bitstarz who has a dynamic ip is at risk of breaking the rules, if you know anything about how the internet and ISP works you could get an IP that has allready been used at bitstarz and you would be breaking the T&C without knowing about it.

I explained why the T&C IP rule was broken and my dad send them documents showing he is the owner of the appartment that has the IP, but they dident care, my dad offered them to do a video call since they called him a lier saying he wasent who he said he was, but again they just dident care, ive seen all the mails betweeen Olle and my dad and this casino is crazy they called him a criminal and had an appalling behaviour in the way they talked to him, that alone would warrent a warning on the forums.

Alright. Who called your father? Olle? Nick?

[dkmikes]

14 hours ago, Teamkayenne said:

Alright. Who called your father? Olle? Nick?

Olle is the only one my dad was talking with on e-mails, i tried to send Olle a message as well but he never responded to me and he stopped responding on my dads emails as well, no real supprise but still.

No one called my dad, Olle talked about making a skype call once but since my dad dosent speak or understand english that great he told Olle he would need someone with him that knows english so there wouldent be any missunderstandings, witch Olle for some reason couldent understand, and no matter how many video calls my dad offered them, it just got ignored even though it was Olles own idea to start with.....

So yeah the video call never happened, my guess is they dident want to see the truth and see that it really was my dad at the screen, since it would have clear up the matter stright away and it would show that they arent legit

Edited 9 July, 2020 by dkmikes

[OneIncher]

Just my 2 cents. A video call proves nothing cause your dad could easily still lie for you.

 

People will lie straight to your face for $5, let alone a few thousand.

[dirtystack]

Just forget about the money and move on, you played on your fathers account. 

You made this forum post about Bitstarz a couple of days before this complaint thread and it is very obvious to everyone that it was you playing on your fathers account, not your father - you were trying to pass yourself off as your father, you emailed the casino pretending to be your father, but you e-mailed them from your own email address.

I'm not saying you are a bad person or anything and it's understandable, to most gamblers, what drove you to play on his account in the first place. I have a lot of experience when it comes to shooting myself in the foot and I'm very adept digging my own grave. I just think you should drop it and move on, treat it as a life lesson. 

 

I can't see any casino, scam or not, paying you out on this.

Edited 10 July, 2020 by dirtystack

[dkmikes]

On 09/07/2020 at 04:55, OneIncher said:

Just my 2 cents. A video call proves nothing cause your dad could easily still lie for you.

 

People will lie straight to your face for $5, let alone a few thousand.

Yeah i know the only reason i mention it is bc 99% of the mails from Olle from bitstarz, was about my dad not being who he said he was, calling my dad a criminal and being really rude, just rubs me the worng way when a so called customer service treat people like that.

My dad tried everything, and when documents that shows hes name on the appartment with the IP that was used to win with isent enough then nothing would ever be enough.

 

1 hour ago, dirtystack said:

Just forget about the money and move on, you played on your fathers account. 

You made this forum post about Bitstarz a couple of days before this complaint thread and it is very obvious to everyone that it was you playing on your fathers account, not your father - you were trying to pass yourself off as your father, you emailed the casino pretending to be your father, but you e-mailed them from your own email address.

I'm not saying you are a bad person or anything and it's understandable, to most gamblers, what drove you to play on his account in the first place. I have a lot of experience when it comes to shooting myself in the foot and I'm very adept digging my own grave. I just think you should drop it and move on, treat it as a life lesson. 

 

You can belive what you wish, i posted that msg bc my dad was asking if it was normal and i had no clue if it was or not so wanted to hear from others about it, sure i could have made a long story explaining it was a question from someone else but dident see any reason to, and no i dont drive for an hour in the middel of the night to my dads appartment to play in hes name rofl i mean really you dont see how crazy that sounds? he got the win at 2am...

And then there is the tiny small thing that i was at work from 10pm to 4:30am the day he got the win, i drive passenger trains cant really use a pc while doing that, and even if i could i wouldent have my dads IP address and yes i got proof of this to but it wont change anything in bitstarz eyes maybe if it had been a legit casino, but they dident even reply to me when i contacted them.

And the email yeah it was my old email my dad used and he is still using, it stayed with the appartment when he took it over, ive had a diffrend one for like a year, but i see why it can create a problem, but with so much proof you would think it would be an easy thing to clear up.

I havent even looked at this tread for a long time, just noticed the bell thing and saw olle making a post so wanted to reply, both me and my dad has forgotten all about this issue all i wanted to do is give people a fair warning of what they might run into playing at casinos like bitstarz or any others with a licens in curacao, pretty much all of em has dangerous T&C that opens the doors for them not to payout a win,
The licens from curacao is a very cheap one to buy and the ones giving them out couldent care less about scam casinos either, they just send you back to complain to the casino lol

So let this be the end of it, i know my dad wont see a dime of the win and we have both learned a valueable lesson stay away from curacao licens casinos, witch will proberly save us more money in the long run  

 

Edited 10 July, 2020 by dkmikes