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Wildz taking their time

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I was hoping there'd be any wildz representative here that could help me get my verification process sped up. Documents (so withdrawal aswell) have been pending for 5 days now, sadly live support isn't helping me speed up the process, so figured i'd give the cg forum a go. If anyone's able to help me get the process sped up drop me a pm :) Much appreciated!

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Pretty much standard that. Just be patient.

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16 minutes ago, ragge999 said:

Pretty much standard that. Just be patient.

Standards for wildz? Or casinos in general? Cause from my experience with other casinos it's almost always been done within 24 hours.

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Verification is quite slow with them. They seem to be a nice, but small organization.
And if your documents are not right; expect the same timeframe.

I would advice to set a daily wager limit if you've something pending 😉

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I'm also waiting with wildz to accept my withdrawal. I have fully verificated account and waiting to approve withdraw from Sunday.

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39 minutes ago, Janalleman said:

Verification is quite slow with them. They seem to be a nice, but small organization.
And if your documents are not right; expect the same timeframe.

I would advice to set a daily wager limit if you've something pending 😉

Yeah set myself a 10 euro loss limit for the coming week, got a 1400 withdrawal pending

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Also waiting on a withdrawal. 
Mine has been approved and sent, but i usually receive within 24 hrs, however 3 days now and nothing in my account yet.

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Hi Guys,

Our customer support was under-staffed earlier this week and we are currently trying our best to clear the queues in KYC and Payments.  We apologise for any inconvenience caused, and we should be back to normal speed shortly. 

Wildz.com

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9 minutes ago, Wildz said:

Hi Guys,

Our customer support was under-staffed earlier this week and we are currently trying our best to clear the queues in KYC and Payments.  We apologise for any inconvenience caused, and we should be back to normal speed shortly. 

Wildz.com

Totally understand that being under-staffed can happen during these times, thanks for the reply. Also, I just happened to get my documents verified a few minutes ago. Withdrawal got denied though sadly, because i apparently used the wrong withdrawal method. Hope verification doesn't take so long this time :) 

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On 18/03/2020 at 15:10, Wildz said:

Hi Guys,

Our customer support was under-staffed earlier this week and we are currently trying our best to clear the queues in KYC and Payments.  We apologise for any inconvenience caused, and we should be back to normal speed shortly. 

Wildz.com


Hi, 

i’m getting conflicting information regarding my withdrawal. It’s been 5 days and they have said every day its been sent and its accepted in my account on the 15th, total of 4x withdrawals.  I received 2 of these cashouts but 2 is missing still. Today i ask again and they tell me its not sent from accounting departement. 
i’m a vip Loyalty customer so this is really confusing to me that stuff like this can happen. Even Worse i can’t Get a reply from my account manager on WhatsApp. 
what is happening here?

 

sorry for the hijack Scribbles. 

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Had a withdrawal pending for over a week now. Haven't even been processed yet. I have no intension of cancelling the withdrawal nor to play at this casino in the future.

My mate have been waiting 15 days for vertification. He uploaded the documents the 5th, but it hasn't been accepted nor declined. Just not processed yet. Thet state 24 hours on their page, but it has now been over 2 weeks. 

 

 

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I just did my first deposit there 3 days ago and by looking at these posts it will be my last.

Not good up to 15 days! Imagine if there is a hiccup and re-do the whole process...a month no way!

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On 18/03/2020 at 12:15, scribblebibbles said:

Standards for wildz? Or casinos in general? Cause from my experience with other casinos it's almost always been done within 24 hours.

Standard for Wildz

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