Cherry261290 Posted 10 March, 2020 Share Posted 10 March, 2020 Casumo closed my account with my $6000 pending. I withdrawaled $2000 just 2 hours before and the when I withdrawaled $6000 they asking for card details to verify. Submitted card details and I get confirmation from them. After couple hours check my account the money still not processed yet. And without any email notification they blocked my account. I only find out when I contacted them. They want sources of wealth from me. I deposited $6000 in the account and my winning money was $9000 but they still want to investigate the money. I showed them documents of $20000 transferred from my uncles bank to my bank. And they said they want my uncle source of wealth. Casumo doesn’t have right to investigate my uncles fund. It’s been 10 days and they barely answer my email. And this is not a good reason to blocked my account and not paying my $6000. I use my winning Money to keep playing and they still want to investigate my money. I show them documents from my uncle where the money come from. And they still ask for my Paystubs. $20000 +$9000 I won from them is not good enough to cover my $6000 that I deposited ?????they just don’t want to pay players. Link to comment
dawka11000 Posted 10 March, 2020 Share Posted 10 March, 2020 Casino have to check players wealth otherwise they could be fined millions just like Mr Green did a week ago cuz of money loundering Link to comment
NudgeShuffle Posted 10 March, 2020 Share Posted 10 March, 2020 I have read some horror stories about source of wealth requests involving casumo. This is definitely not an isolated case. It's always always initiated at time of withdrawal and never deposit. Quite outrageous really. Link to comment
Skylined87 Posted 10 March, 2020 Share Posted 10 March, 2020 20 minutes ago, dawka11000 said: Casino have to check players wealth otherwise they could be fined millions just like Mr Green did a week ago cuz of money loundering Correct. It's frustrating for the players, but AML (anti-money laundring) regulations require casinos to follow it unless they'll pay massive fines. In OP's case he transferred funds from his uncle - so naturally they will ask for SoW for him as well as money came from him. As long as they are aware it might as well be that his uncle obtained his funds illegally somehow. I suggest you comply with the request (don't worry, the documents are safe - GDPR ensures that). Link to comment
Cherry261290 Posted 10 March, 2020 Author Share Posted 10 March, 2020 I fully understand that when I get the money from my uncle as a gift I have to show them where my uncle get the money from also. I have show them my uncle took $20000 from his account at his bank as a loan. With his bank statement and they still asking me for my paystubs. I already told them from beginning that I’m not working for now. This is ridiculous when $20000 is not satisfie them when I deposited $6000 into my account and plus my $9000 I won. Link to comment
Slotplayer Posted 10 March, 2020 Share Posted 10 March, 2020 57 minutes ago, Skylined87 said: Correct. It's frustrating for the players, but AML (anti-money laundring) regulations require casinos to follow it unless they'll pay massive fines. In OP's case he transferred funds from his uncle - so naturally they will ask for SoW for him as well as money came from him. As long as they are aware it might as well be that his uncle obtained his funds illegally somehow. I suggest you comply with the request (don't worry, the documents are safe - GDPR ensures that). I think the point here is that with Casumo this always happens at the point of withdrawal. You can deposit as much as you like and source of wealth is never a problem. Compare that to other casinos where they ask for such source of wealth information on deposit and block you depositing if not provided (example is LV Bet where they stopped me depositing until documents were sent in). There are loads of complaints about it elsewhere too. Not good practice by Casumo at all and something that they should be improving on. Link to comment
Skylined87 Posted 10 March, 2020 Share Posted 10 March, 2020 1 minute ago, Cherry261290 said: my uncle took $20000 from his account at his bank as a loan. That right there is probably what they have issue with - gambling with a loan - no matter who takes it is a BIG no-no for a casino, so I understand why they've taken the decision, in addition with you not being employed. My advice would be to do something better with the money than to gamble it away. Just now, Slotplayer said: I think the point here is that with Casumo this always happens at the point of withdrawal. You can deposit as much as you like and source of wealth is never a problem. Compare that to other casinos where they ask for such source of wealth information on deposit and block you depositing if not provided (example is LV Bet where they stopped me depositing until documents were sent in). There are loads of complaints about it elsewhere too. Not good practice by Casumo at all and something that they should be improving on. Yes that's true - and this feedback has been passed on to Casumo already, hopefully things improve. Link to comment
Slotplayer Posted 10 March, 2020 Share Posted 10 March, 2020 4 minutes ago, Cherry261290 said: I fully understand that when I get the money from my uncle as a gift I have to show them where my uncle get the money from also. I have show them my uncle took $20000 from his account at his bank as a loan. With his bank statement and they still asking me for my paystubs. I already told them from beginning that I’m not working for now. This is ridiculous when $20000 is not satisfie them when I deposited $6000 into my account and plus my $9000 I won. Can you still make deposits? If you can and they are holding your withdrawal then it just shows the abhorrent behaviour by this casino. Link to comment
Cherry261290 Posted 10 March, 2020 Author Share Posted 10 March, 2020 Well it’s a gift from my uncle. All I need to prove to them that money is clean. And if my uncle gave me as a gift I can do anything I want with that money. They have no rights to do this if because of my uncle took a loan and gave it to me. 3 minutes ago, Slotplayer said: Can you still make deposits? If you can and they are holding your withdrawal then it just shows the abhorrent behaviour by this casino. No they pauseed my account for now 6 minutes ago, Skylined87 said: That right there is probably what they have issue with - gambling with a loan - no matter who takes it is a BIG no-no for a casino, so I understand why they've taken the decision, in addition with you not being employed. My advice would be to do something better with the money than to gamble it away. Yes that's true - and this feedback has been passed on to Casumo already, hopefully things improve. I showed them my T4 which is income statement in Canada with $70000 and they said that they don’t accept this document. Because since Christmas I don’t work anymore so I don’t have payslip but this is still not a reason for them to do this. They can’t close my account that’s fine but they have to pay me. Link to comment
Slotplayer Posted 10 March, 2020 Share Posted 10 March, 2020 3 minutes ago, Cherry261290 said: No they pauseed my account for now Well at least that is positive Link to comment
Skylined87 Posted 10 March, 2020 Share Posted 10 March, 2020 @Cherry261290 What I can advise you to do (in this order): 1. Contact livechat. Try to come to a solution as it seems you're in stale-mate position. 2. Complain to MGA (https://www.mga.org.mt/support/online-gaming-support/) 3. Close the account and hope any balance in your account will be paid out regardless, as per Casumo Terms (but it might be in conflict with SoW / AML):3.11.1. If You wish to close Your Account, You may do so at any time, either by setting the closure via the Play OK settings on Your Account or by contacting customer support on hey@casumo.com. Any funds in the Casumo Account will be remitted to You. The effective closure of the Account will correspond to the termination of the Agreement, however any obligations already entered into shall be honoured. Link to comment
ressivv Posted 10 March, 2020 Share Posted 10 March, 2020 Your uncle loans 20k from the bank, than gives it to you as a gift to gamble with it, wtf Link to comment
Cherry261290 Posted 10 March, 2020 Author Share Posted 10 March, 2020 16 minutes ago, ressivv said: Your uncle loans 20k from the bank, than gives it to you as a gift to gamble with it, wtf Is it a big deal with that ? I can do whatever I want with my money. All I need to prove is that money clean to them. That is the point bro. 20 minutes ago, Skylined87 said: @Cherry261290 What I can advise you to do (in this order): 1. Contact livechat. Try to come to a solution as it seems you're in stale-mate position. 2. Complain to MGA (https://www.mga.org.mt/support/online-gaming-support/) 3. Close the account and hope any balance in your account will be paid out regardless, as per Casumo Terms (but it might be in conflict with SoW / AML):3.11.1. If You wish to close Your Account, You may do so at any time, either by setting the closure via the Play OK settings on Your Account or by contacting customer support on hey@casumo.com. Any funds in the Casumo Account will be remitted to You. The effective closure of the Account will correspond to the termination of the Agreement, however any obligations already entered into shall be honoured. Live Chat always day they can’t look into this because another department take care of it and there is no time frame. I tried to ask them close the account and pay me my money but they said until they verified my document they can’t process my withdrawals Link to comment
Skylined87 Posted 10 March, 2020 Share Posted 10 March, 2020 25 minutes ago, Cherry261290 said: Is it a big deal with that ? I can do whatever I want with my money. All I need to prove is that money clean to them. That is the point bro. Live Chat always day they can’t look into this because another department take care of it and there is no time frame. I tried to ask them close the account and pay me my money but they said until they verified my document they can’t process my withdrawals Wish I could help more but I gave you all 3 available options that you can explore. If 1 and 3 didn't work - go option nr.2. Link to comment
Cherry261290 Posted 10 March, 2020 Author Share Posted 10 March, 2020 3 minutes ago, Skylined87 said: Wish I could help more but I gave you all 3 available options that you can explore. If 1 and 3 didn't work - go option nr.2. I already contact them and they said I need to contact ecogra but Casumo is not on Ecogra list. Strange Link to comment
Skylined87 Posted 10 March, 2020 Share Posted 10 March, 2020 1 minute ago, Cherry261290 said: I already contact them and they said I need to contact ecogra but Casumo is not on Ecogra list. Strange They are - you need to go here I believe https://ecogra.org/ata/dispute.php, I just checked and they're available from drop-down menu (make sure you select Malta) Link to comment
genvads Posted 14 March, 2020 Share Posted 14 March, 2020 what will happen if you gained your money,private selling a car or something like that .will you need to ask a random buyer for prof of income? Link to comment
Balotelli Posted 14 March, 2020 Share Posted 14 March, 2020 They all corrupt and wont do anything. Same with me that ecogra said contact MGA and MGA said contact ecogra. MGA took 3 months to give a shit answer and ignored all my evidence they are a joke Link to comment
wertygo Posted 14 March, 2020 Share Posted 14 March, 2020 3 hours ago, Balotelli said: They all corrupt and wont do anything. Same with me that ecogra said contact MGA and MGA said contact ecogra. MGA took 3 months to give a shit answer and ignored all my evidence they are a joke EU should take a closer look on gambling. "representatives" doesn't care rn, but gambling is gonna be even biger problem in future. Estonia: Online casinos have to pay for a licence. Decent sum for small country, almost all casinos prhomoted here are banned and only accesible by vpn. Gambling is being taxed* Finland: Access to almost all casinos. No Idea if online casinos are even regulated. (maybe someone could educate me) But here's the deal - There are slot machines everywhere - grocery stores, bars, restaurants,everywhere. But coverment owns all of it, all gambling. They have been raising min age so it's 18+ now but like a decade ago there was "no" limit. They have been raising gamblers for generations now and that's why online casinos love finnish players Link to comment
spanaren75 Posted 15 March, 2020 Share Posted 15 March, 2020 If casumo has a problem with your transactions regarding "source of welth" they should just close your account and pay you your money! Link to comment
Cherry261290 Posted 15 March, 2020 Author Share Posted 15 March, 2020 The money I won from them was $9000 and the total amount I deposited was $6000 and they still asking me where is the money come from. I was like wth are you serious ?? Link to comment
djsinorway Posted 16 March, 2020 Share Posted 16 March, 2020 On 15/03/2020 at 12:11, Cherry261290 said: The money I won from them was $9000 and the total amount I deposited was $6000 and they still asking me where is the money come from. I was like wth are you serious ?? What do You mean by "still asking..", You think that since You won more than the desposit(s) You made, it somehow explains where the money You deposited came from? The amount doesn't matter that much, nor if You won or lost. In this case it seems like Your "logic" is missplaced at best, even if You won more than what You deposited, the initial deposit(s) still need to be accounted for. I agree with @Slotspinner that Casumo could have done this when depositing instead, and @Skylined87 did give You three options to try out. But else, I agree with Casumo in that You need to verify where the money You deposited came from. But I think You get what You deserve in life, Your case is no exception. You either borrowed or lent money from Your uncle. He again loaned it from a bank. Loans must be repaid, usually with intrests. But taking up a loan or even getting a gift from Your uncle is not proof of economical substainability. There's the AML regulations that needs to be forfilled. As I see it, You have really just a few options, either get proof from Your uncle that he has a regular/fixed income high enough to afford taking up a loan to keep lending/gifting that kind of money to You, or that You get Yourself off from online gambling and get a job so You get the needed payslip. Either way, and I really do not care that You indeed has the legal right to do what You want with Your uncles money that he gifted to You or not. But to use lent money, and yes to Your uncle it is still the banks money he gave You, on online gambling shows complete lack of economical common sense. It is a real big red flag to use lent money to gamble, and again getting them from Your uncle is absolutely no excuse. You are an economical disaster just waiting to happen if You in any shape or form thought it was OK to use that kind of money to gamble when You have no income and Your uncle could not afford to give it to You without taking up a bankloan. I understand the need of strict regulation around AML. With those regulation we players has a more clean and safer gamingindustry to enjoy. You, on the other hand, should contact https://gamban.com/ immediately. Link to comment
Cherry261290 Posted 17 March, 2020 Author Share Posted 17 March, 2020 Hey ! Do you work for Casumo or any online Casino ? - first of all , they want my SOW and SOW could be a gift from another person ( what is wrong with it when he transferred me $20000 from his bank. I don’t need to ask hey uncle where is the money from. He’s wealthy man with 3 houses) - The problem with Casumo is I’ve proved what that want to know but they still taking time and not paying me. My wife she deposited $70000 in her account in 1 months and they don’t say shit. That’s why I’m upset buddy. My wife she withdrawal one night about $15000 and it was approved. Luckily they didn’t give her trouble. - Not many of us in here have a pay slip. You think people that steady income and payslip they would spend time and money for online casino. Link to comment
Geordiemag1 Posted 17 March, 2020 Share Posted 17 March, 2020 5 hours ago, Cherry261290 said: Hey ! Do you work for Casumo or any online Casino ? - first of all , they want my SOW and SOW could be a gift from another person ( what is wrong with it when he transferred me $20000 from his bank. I don’t need to ask hey uncle where is the money from. He’s wealthy man with 3 houses) - The problem with Casumo is I’ve proved what that want to know but they still taking time and not paying me. My wife she deposited $70000 in her account in 1 months and they don’t say shit. That’s why I’m upset buddy. My wife she withdrawal one night about $15000 and it was approved. Luckily they didn’t give her trouble. - Not many of us in here have a pay slip. You think people that steady income and payslip they would spend time and money for online casino. Yes it's called spending what you can afford, living within your means, if you dont have a regular income why on earth would you gamble so much money? I think you should have maybe set up a small buisness or invested it. Link to comment
Geeman2000 Posted 9 July, 2020 Share Posted 9 July, 2020 Can some one help me I have been with casumo for about a year deposited and withdrawn fine, I had a big win the other day and cashed out £3000 they closed my account down and asked me to prove me source of wealth, I’m on benafits and my girlfriend transfers me money I lost my way and have borrowed a lot to gamble, I won 2000 in June then blew it back on casumo when it came into my account ‘no problem deposited £100 and I got my Balance up to £3000 and withdrew and set my deposit limits to £100 a month they closed my account and have done this what I said at the top will not talk to me I’ve asked for the dead lock information they just ignore me what can I Link to comment
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