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Crazeplay denied a 1700 euro cashout

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Posted (edited)

Hey all,

I feel sick, disgusted and scammed.

I've been playing a while now at Crazeplay casino,  they frequently gave me reload bonuses but unfortunately never managed to make a withdrawal. In total I made around 800 euro in deposits and consider myself a loyal costumer.

A few days ago, i had the sickest run of my life, i played 60 cent bets, and managed to get a 1700 euro cashout.  I was so excited after months of grinding slots, to finally get a cashout.

But today, i got a message stating: 

Hello Fabian,

Please note that your withdrawal request has been declined, your winnings removed and your deposit refunded.

According to our T&C: (some of their games)

If a player plays these games while wagering a bonus, the bets placed on these slot games will be subtracted from the player’s real money balance (if available) and they will not contribute towards wagering fulfilment of the pending bonus. Playing bonus funds on such games is prohibited and could lead to all winnings from that promotion being confiscated.

_____

Since the casino has a MGA licence, i thought it was trustworthy. I read the T&C, and I know where to look out for. But this one I'd never seen or even heard of.

Your withdrawal being rejected because you played a slot?? I'm only familiar with slots not contributing to the wager requirements, but denying an entire cashout for this reason? There was no notification, no message, not a "you cannot play this game with bonus balance" popup.

Thats some curacao license trick in my opinion.

I've been an extremely loyal costumer, and this is how i get repaid. Just a "sorry for the inconvenience". "Is there anything else I can help you with?".

I've never been more triggered by words than today.

I'm done with gambling, for at least a good time. 

If you read this, please stay away from this casino if you want to be treated fairly.

PS: Do you guys have any opinion on this subject?

Regards,

F

 

 

 

 

 

 

Edited by fabianS

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Quickly went and read through their bonus T&Cs and saw what they referred to in their email to you. So what happened is that you played some of the prohibited games with your bonus funds, which then based on their T&Cs allowed them to confiscate your winnings and refund you, right? In my opinion if a casino has games that are prohibited from being played with bonus funds, they should make it so that bonus funds are unavailable on those games. This would help to avoid players accidentily breaking T&Cs, which is what i'm assuming happened in your case. So that's definitely something that's going to keep me away from this casino. That being said, i always feel there's partial blame to be put on the player in such cases, as had you been more careful you could have avoided this. So while i think it's partially your own fault i don't agree with the way they treated you at all, it's a honestly a flaw by the casino that they even let you play bonus funds on prohibited games. Definitely just a scummy move on their side and the wrong way to treat any, especially loyal, players. So yeah that's my opinion on the subject, really sucks that this happened to you man :/ 

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Most legit casinos don't give you the option to play on prohebited games.

 

I'm sorry you went through this but next time make sure to check what games are excluded from play whilst on bonus funds.

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I wish people would focus more on getting trash casinos shut down instead of saying "oh check bonus terms" better.
Ton of shitty casinos voiding winnings for such a minor stuff should be shut down completely, thats a scam.

If there are any serious regulations those terms wouldn't be even allowed at the first place.

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17 minutes ago, copyyzz said:

I wish people would focus more on getting trash casinos shut down instead of saying "oh check bonus terms" better.
Ton of shitty casinos voiding winnings for such a minor stuff should be shut down completely, thats a scam.

If there are any serious regulations those terms wouldn't be even allowed at the first place.

You decide if you want to play on a certain casino or not. By playing at the casino, you agree to any terms they might have - if you ignore that, don't act surprised and "scammed" if you didn't bother reading terms (which in most cases are easily accessible and understandable), like below in this particular case:

If a player plays these games while wagering a bonus, the bets placed on these slot games will be subtracted from the player’s real money balance (if available) and they will not contribute towards wagering fulfilment of the pending bonus. Playing bonus funds on such games is prohibited and could lead to all winnings from that promotion being confiscated.

Bonuses are there to give you longer playtime and slight advantage on the casino. I agree some casinos have worse terms than others, but ultimately - it is your responsibility to check the terms. If you don't like them - don't play at that specific casino.

Would you sign for example mobile service contract without knowing the terms? Would you sign employment contract without knowing what's in it? Probably not, right?

Just my opinion on this.. A minute of your time will save you lot's of trouble :) 

 

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3 minutes ago, Skylined87 said:

You decide if you want to play on a certain casino or not. By playing at the casino, you agree to any terms they might have - if you ignore that, don't act surprised and "scammed" if you didn't bother reading terms (which in most cases are easily accessible and understandable), like below in this particular case:

If a player plays these games while wagering a bonus, the bets placed on these slot games will be subtracted from the player’s real money balance (if available) and they will not contribute towards wagering fulfilment of the pending bonus. Playing bonus funds on such games is prohibited and could lead to all winnings from that promotion being confiscated.

Bonuses are there to give you longer playtime and slight advantage on the casino. I agree some casinos have worse terms than others, but ultimately - it is your responsibility to check the terms. If you don't like them - don't play at that specific casino.

Would you sign for example mobile service contract without knowing the terms? Would you sign employment contract without knowing what's in it? Probably not, right?

Just my opinion on this.. A minute of your time will save you lot's of trouble :) 

 

People want to be able to deposit and gamble fast, no one cares about terms and conditions, you can't compare employment contract with gambling on some casino where you click "I accept terms and conditions".I checked the casino he was playing on and you need at least 10minutes to go over terms and conditions carefully.They are denying a whole cashout because he played some slot.Why is MGA letting that happen even?Why even let him play on prohebited games.Just a tricks by a casino to void players winnings.They did that to so many people probably, and only couple of them will post the problem they had on some forum etc.So in my opinion there should be of course terms&conditions but not the ones where you can void whole winnings for some minor dumb reason.Its like wow I created a casino website, gonna set some ridicilous terms so I can do whatever I want, and no one can do anything about it?

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15 minutes ago, copyyzz said:

no one cares about terms and conditions,

That right there is the problem. You really should care about the terms. As I said, I agree some casinos have worse terms than others, sometimes really questionable ones.. But if MGA doesn't enforce anything on that part, then we're back at square one - you need to read the terms.

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Posted (edited)

Experience teaches you to read the terms and conditions.

When you deposit and play, you see all the thumbnails There is a desire to try out many of the games available. New games get added constantly and there is a desire to try them out, terms and conditions get updated frequently.

It is too easy on some sites to break the terms and conditions, if a game is prohibited to be played with bonus fund then it should not load when you have bonus funds, at the very least it should warn you.

Should I, an existing player enticed by a reload bonus, have to double check the terms and conditions whenever I see new game thumbnail? Do I need to make sure a game I usually play hasn’t been added to the prohibited games list since the last time I played there?

Should I write down all the new releases that I want to try out and merge that with the list I have of the games I usually play and then read the terms and conditions to make sure the new ones are not prohibited and the old ones haven’t been added to the prohibited list since I last played?

It makes the sites experience as daft as the above sentence.

I’m exaggerating the issue somewhat to make a point.

I’m all for been aware of T&C but still think it’s unfair to allow access, without warning, to games that can forfeit your time and money.

Why not warn people when their bet is over the maximum allowed bet? I’ve lost money to that one purely because when changing phone orientation the buttons didn’t go in the same order in landscape as they did in portrait. A pop up/warning asking if I want to continue with that bet size would have been nice.

Some sites get it right, some don’t, some exploit the normal players who don’t have years of slot knowledge akin to what a streamer may have.

By all means keep the T&C however you want but put a pop up warning when they are to be broken.

 

 

Edited by dirtystack
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11 minutes ago, dirtystack said:

I’m all for been aware of T&C but still think it’s unfair to allow access, without warning, to games that can forfeit your time and money.

Why not warn people when their bet is over the maximum allowed bet? I’ve lost money to that one purely because when changing phone orientation the buttons didn’t go in the same order in landscape as they did in portrait. A pop up/warning asking if I want to continue with that bet size would have been nice.

Some sites get it right, some don’t, some exploit the normal players who don’t have years of slot knowledge akin to what a streamer may have.

Totally agree. Put Maxbet restrictions in place, prevent people from playing "bonus restricted" games. There are technical solutions out there for this but in most cases lack of interest from the Casino. Would love to see these technical restrictions to be enforced by authorities rather than focusing on things like 3 second spin rule .... Until then, unfortunately - read the T&C or risk getting trouble.

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Posted (edited)
6 minutes ago, Skylined87 said:

Totally agree. Put Maxbet restrictions in place, prevent people from playing "bonus restricted" games. There are technical solutions out there for this but in most cases lack of interest from the Casino. Would love to see these technical restrictions to be enforced by authorities rather than focusing on things like 3 second spin rule ....

Agree, If it was a regulatory requirement then it would become the norm to keep the customer informed and aware.

Should be what the regulators want.

The 3 second rule would kill slots for me, wouldn't even bother playing.

Edited by dirtystack
Good morning btw Skylined.

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So everytime i play, i have to check what games i can and cannot play?

Its just a sleazy way to not pay their costumers. and its working.

I contacted MGA and they told me that it's up to the casino if they put a notification on their bonus forbidden slots. Those are rules that should be enforced. To protect players from scams like this. Not 3 second rules, or banning bonus buys lol.

Thanks for answering anyways guys :)

 

 

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36 minutes ago, fabianS said:

So everytime i play, i have to check what games i can and cannot play?

Its just a sleazy way to not pay their costumers. and its working.

I contacted MGA and they told me that it's up to the casino if they put a notification on their bonus forbidden slots. Those are rules that should be enforced. To protect players from scams like this. Not 3 second rules, or banning bonus buys lol.

Thanks for answering anyways guys :)

 

 

Exactly, either you like it or not. Agree with restrictions as such put in place, some casinos do that.. but not all unfortunately. Maybe have a second window open with terms and when you decide to play a slot just search for it in terms? 😛 

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2 hours ago, fabianS said:

So everytime i play, i have to check what games i can and cannot play?

Sadly, yes. It's what i do whenever i play on a new casino. I keep the tab open on the side and throw in quick search whenever i play a game to make sure it's allowed. I agree that casinos should do more to make this more convenient for the player, but until then it's up to us to be careful

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6 hours ago, fabianS said:

So everytime i play, i have to check what games i can and cannot play?

 

 

 

Not if you play cash only, no one gon tell you what to do with that balance

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43 minutes ago, Slotspinner said:

Not if you play cash only, no one gon tell you what to do with that balance

easy to say with those streaming bonuses lol 

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42 minutes ago, fabianS said:

easy to say with those streaming bonuses lol 

just as easy as reading bonus terms

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Disappointing.

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41 minutes ago, Slotspinner said:

just as easy as reading bonus terms

I love that youre the white knight of these sleazy casino's and their terms.. but hey, as long as you get your affiliate money right LUL

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1 minute ago, fabianS said:

I love that youre the white knight of these sleazy casino's and their terms.. but hey, as long as you get your affiliate money right LUL

classic line, i have never defended that i am fully for putting preventions in place to access restricted games or betsizes
But at the end of the day youre responsible to read the terms, shitty terms or not they are there

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Just now, Slotspinner said:

classic line, i have never defended that i am fully for putting preventions in place to access restricted games or betsizes
But at the end of the day youre responsible to read the terms, shitty terms or not they are there

Well, I didnt hear you say that until now. And yes, people should read them. But if youre a loyal costumer, and deposited a shit ton of money, you just expect to be treated fairly.And not get fudged over such a minor mistake in a sneaky way like that. But okay, no reason to argue, because at the end of the day, the only thing that matters, is getting your affiliation money or casino's finding a way to not pay out their costumers.

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Posted (edited)
22 minutes ago, fabianS said:

Well, I didnt hear you say that until now. And yes, people should read them. But if youre a loyal costumer, and deposited a shit ton of money, you just expect to be treated fairly.And not get fudged over such a minor mistake in a sneaky way like that. But okay, no reason to argue, because at the end of the day, the only thing that matters, is getting your affiliation money or casino's finding a way to not pay out their costumers.

disappointing +5

 

Edited by dirtystack

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9 hours ago, fabianS said:

Well, I didnt hear you say that until now. And yes, people should read them. But if youre a loyal costumer, and deposited a shit ton of money, you just expect to be treated fairly.And not get fudged over such a minor mistake in a sneaky way like that. But okay, no reason to argue, because at the end of the day, the only thing that matters, is getting your affiliation money or casino's finding a way to not pay out their costumers.

Yea because you just straight up assume garbage like that 

What an unpleasant mindset

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2 minutes ago, Slotspinner said:

Yea because you just straight up assume garbage like that 

What an unpleasant mindset

 

But is that not true? 

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3 minutes ago, Ziexor said:

 

But is that not true? 

no? I have always said every casino should have protections in place, but most dont have it.

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17 minutes ago, Slotspinner said:

no? I have always said every casino should have protections in place, but most dont have it.

Kappa 

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