Nitrocasino withdrawal

[m3evil]

Just wondering about withdrawal times at nitro casino. According to support it would be about 72h to process withdraw.. 

That really sounds slow for an casino that charges 3€ for an withdrawal.. 

Is there anyone here that has done a withdraw from there and how long did it take?

[pepe]

I did, got the withdrawal the next day without any problems. The fee was disappointing and im probably never going to play there anymore because of that.

[m3evil]

Just to update here, did my withdrawal yesterday at 9pm had the amount on my account at 11.55 am. 

Wasn't an instant withdrawal but in an acceptable time frame... 

Then again what it comes to with the fee of 3€ to make an withdrawal...  Could accept it if it was an withdrawal to an skrill account that might take an charge for the transfer, but not when it is a trustly bank payment... 

 

 

[Bob_NitroCasino]

Hello @pepe and @m3evil,

Thank you for taking the time to leave some feedback regarding NitroCasino.

When it comes to the withdrawal time frames, we state from 0 to 72 hours after the player account has been fully verified. Of course, once the documentation is up to date the processing times are reduced. Regarding the transaction fees, they are there for operational purposes, to be able to offer different payment methods and at the same time, keep our service standards as high as possible. 

Again, thank you for your feedback and for playing in NitroCasino. We will do our best to keep on improving the playing experience for all our players in all possible areas. 

Best Regards and wish you all a great weekend!

 

[Cosman]

On February 17, I made a small deposit at Nitro casino to try the casino. The money disappeared very quickly, but that's fine. What annoys me is that they say if you make a deposit today we will reward you the next day, check your email and we will send you a nice email. I went in the next day to check what has been sent, did not find a crap. Today I went to live support to ask what had happened, they said I should have logged into my casino account the following day to receive bonus and not mail. WTF, the campaign tab says something completely different. I think it's a very bad start for a new casino

[Bob_NitroCasino]

Hi @Cosman!

Thank you for leaving your feedback regarding NitroCasino on Casinogrounds.com.

Upon investigating further on the reported issue, we would like to inform you that we were able to see that your eligibility to the corresponding bonus was communicated to you through an e-mail. You were given a misleading answer from our Support Department and we made sure to inform them regarding it in order to avoid similar situations in the future. 

You should have been contacted by them in order to provide you with a solution for the case, along with some recommendations regarding the e-mail communications in order to solve any technical issues that may be affecting your experience in NitroCasino.com. 

Please do not hesitate to reach me through a PM if you are experiencing further difficulties or in case you require further information. 

Best Regards, 

 

[Cosman]

2 hours ago, Bob_NitroCasino said:

Hi @Cosman!

Thank you for leaving your feedback regarding NitroCasino on Casinogrounds.com.

Upon investigating further on the reported issue, we would like to inform you that we were able to see that your eligibility to the corresponding bonus was communicated to you through an e-mail. You were given a misleading answer from our Support Department and we made sure to inform them regarding it in order to avoid similar situations in the future. 

You should have been contacted by them in order to provide you with a solution for the case, along with some recommendations regarding the e-mail communications in order to solve any technical issues that may be affecting your experience in NitroCasino.com. 

Please do not hesitate to reach me through a PM if you are experiencing further difficulties or in case you require further information. 

Best Regards, 

 

Thanks @Bob_NitroCasino. I was contacted today by Nitrocasino and everything is fine. I got a reward, so I'm happy. Thanks again

[wertygo]

Haven't withdraw from Nitro yet. Probably won't even play there anymore now. Withdrawal fees are disgusting. Mr Green also have them - 1%. that's steep.

How's Nitros calculated? Lump sum or percent?

[Bob_NitroCasino]

Hi @wertygo!

Thank you for trying out NitroCasino.

We are sad to hear that you did not enjoy the experience on the casino due to the withdrawal fees: a fixed fee of €/$3 applies to the withdrawals, no matter the amount of winnings you are withdrawing. 

Those fees are related to operational expenses, so that we can offer several payment options and keep our highest service standards. 

Thank you for taking the time to leave some feedback regarding NitroCasino. We will do our best to keep improving our services in all possible areas and of course, your opinion regarding the transaction fees will be taken into account. 

Best Regards, 

Bob

 

2 hours ago, Cosman said:

Thanks @Bob_NitroCasino. I was contacted today by Nitrocasino and everything is fine. I got a reward, so I'm happy. Thanks again

Hi again @Cosman!

Glad to hear that everything is fine now. 

Wish you good luck in NitroCasino and hope you enjoy your ride on this journey that has just started! 

Best Regards, 

Bob

 

[n0thing]

I took a look at Nitro but ultimately decided not to open an account based on the withdrawal fee. Yes, it's only €3 but it's annoying as F* and it's more of a principle rather than the actual cost. I'm pretty sure you guys lose in the long run with these fees rather than to keeping it free.

I don't understand how you can defend fees based on operational expenses? As a casino you guys should just suck it up and offer this service to players for free instead of slapping them with annoying fees that makes people run far far away.

If you have to charge fees for the sole reason to offer multiple payment methods keep it to the methods in question and leave Skrill and others out of it.

Rework your fee structure and I might consider Nitro again in the future.

Just my 2 cents.

[Bob_NitroCasino]

16 hours ago, n0thing said:

I took a look at Nitro but ultimately decided not to open an account based on the withdrawal fee. Yes, it's only €3 but it's annoying as F* and it's more of a principle rather than the actual cost. I'm pretty sure you guys lose in the long run with these fees rather than to keeping it free.

I don't understand how you can defend fees based on operational expenses? As a casino you guys should just suck it up and offer this service to players for free instead of slapping them with annoying fees that makes people run far far away.

If you have to charge fees for the sole reason to offer multiple payment methods keep it to the methods in question and leave Skrill and others out of it.

Rework your fee structure and I might consider Nitro again in the future.

Just my 2 cents.

Hi N0thing, 

Thank you for leaving your feedback about NitroCasino. 

I understand your point and we will keep on doing our best to improve all our services in order to upgrade the experience of every player in NitroCasino. 

Sorry if the post above was somehow misleading; the fees are not only related to the cost of offering multiple payment methods. We would be facing those expenses even if we only had one payment option. Anyhow, we want to make clear that we understand your opinion and it matters to us. Let us forward your comments to our team, we are always happy to receive the feedback from the community as we consider it the most valuable one. 

I really hope to see you in the future in NitroCasino!

Best Regards and wish you a great weekend ahead!

Bob

 

 

 

[Bob_NitroCasino]

H

Thank you for reaching us through the help thread in Casino Grounds. 

There is cases where even if the account has been created through Pay n Play, our Payments and Fraud Department needs to do some extra checks. 

Could you please reach me through a PM and provide the registered e-mail address on NitroCasino, so I can forward the case to our Payments and Fraud manager to take a closer look at the case? 

Thank you for your collaboration and Best Regards, 

Bob

 

[Stefheinz]

Same story here, had a win on friday and did a withdrawal. Uploaded documents etc by livechat.. won some extra and made that withdrawal as well.

This morning the withdrawals were canceled without any reason?

Funny thing is, in the beginning the withdrawals we’re instant and after winning some “bigger” amounts it’s getting harder to withdraw(those extra checks dont take hours, especially not after a verified account)..

 

 

 

[OneMoreBet]

Maybe if they up the withdrawal fee to €10 it will be better 😂

[Niko1337]

Well i can’t withdraw my winnings from the site because its a ”technical issue” that theyre been on to for a WEEK

[ninerrrr]

I got my withdraws accepted the 6th and 7th of january. 
I'm used to getting my payouts the day after the withdrawal, anyway.. I contacted them 2 days after and no money received. I got told it would take up to 5 days. So I waited those days and still nothing. Then they said it wasnt payed out before the 11th. So I had to wait another 5 days from that date, and it would be in my bank account on the 19th (guaranteed). Still nothing. So after that it was a technical issue of some sort that affected me and "alot of others".  I have now waited 3 weeks. And received nothing..