Casinogrounds advertising False advertising of bonuses for UK Players

[Mattang74]

On 23/01/2020 at 17:07, Andreas said:

Hi Christaney,

We will review the terms for our UK casinos and see to that they are up to date. We have no intention or benefit what so ever to mislead, and we sincerely apologise for the inconvenience caused.

Especially with UK, the casinos make very frequent changes to the offers (due to many offers being abused/economically not working) but this is no excuse and we will establish procedures to ensure outdated info is there at a minimum.

With regards to a post-wager bonus not being a bonus, I think we disagree here. It should however be made clear and we shall see to this.

All the best,

Andreas

Sounds to me like you are saying only UK players abuse terms and conditions, thus why casinos are forever changing UK offers 

[moimei]

That's completely false  

[christaney]

On 27/01/2020 at 09:43, tehf00n said:

My two cents after being stung by the Party Casino bonus.

• I made a deposit and was given 120 free spins on Starburst (ugh) instead.
• I complained on CG and it was attented to.
• I decided not to go through the pain of questioning it on support and went to play them.
• The starburst spins did not load.
• It was then I got onto support, who gave me 120 spins on some off-brand slots I had never even heard of before (Loot'EnKhamun ,Melon Madness Deluxe or Mega Bars)
• Megabars looked familiar so I dumped them into there.
• Overall I ended up increasing my deposit, could have withdrawn, but had some free time and couldn't be bothered with all the documentation and messing around when I had already been through that. So I span it all away. Que cera.

 

I have to say casinos tend to help in these cases but it doesn't help the consumer at the point of entry (deposit stage). This is the important factor.

The type of bonus you get (wager cash to unlock, parachute, cashback) should be extremely visible to the player at all times during the short process from landing page through registration and deposit, with a final dictation before confirmation. It is only fair that with a house edge, that the individual is protected from shady methods as it also helps attain retention long term at the individual level. Every player counts.

As far as CasinoGrounds culpability on this particular issue, I am sure you can understand it's crucial to everyone in the community that you are seen to rectify what is happening. Everyone who takes up CG recommended bonuses has (upto now) 100% trusted them without question.  That needs to stay the same for the love of God. There are enough sharks out there trying to pinch that "first deposit" money so they can stay alive long enough to profit.

This is horrible and exactly what groups such as CG know will happen if they are not clear on what they are advertising. They don't care at the end of the day. Individuals in the company MAY legitamtely care. But just look at the awful practises and casinos they list. Its all about the sign ups and that's it. All their streamers use old school marketting and influencer techniques to create the sense of community etc.