JUST SPIN wtf?

[Jadnici]

1st they have fee on deposit 2 e

2nd they have fee on withdrawal with 5 euros 

Disgusting

Now to the topic. Filed a complaint here week ago about them not processing verification documents, got answer after 6 days that im missing pdf file of bank statement with full name, bank logo, iban and swift. 

Told them that my bank statement doesnt have all that on and that I cant make my bank change the way their bank statement looks just for 1 person and agent Natalie said ok send us both sides of credit card and that should be fine. Ok, requested withdrawal and waiting continued until 1 hour ago I get mail with same demand for that bank statement 

Natalie sad that my account was verified 100% after I asked her 5 times is she 100% sure 

So 6 days of waiting to get verified and +6 and counting until I get paid

Are u planing to pay me out on christmas as a gift or what???? 

So can I have someone from just spin to sort this for me

 

 

[joukot]

??????

[Banraise]

also, i think for players with low deposits there is little chance, minimal withdraw size is 100 euro ;/

[Jadnici]

They even asked for my face picture which is complete nonsense. 

Where is Letsgiveitaspin guy, he is promoting them? How can u promote someone unprofessional like this? 

[Alex_Justspin]

Hi @Jadnici

I am sorry to hear that you have had a negative experience with Justspin. 

To give you the correct information, our deposit fee is €1 and withdrawal fee is €3.

I just sent you a PM. Please get back to me when you can, so I can investigate in your case. 

2 hours ago, Banraise said:

also, i think for players with low deposits there is little chance, minimal withdraw size is 100 euro ;/

Hi @Banraise

Thank you for your feedback. The minimum withdrawal amount is €50, for your information.

Kind regards,
Alex

[Ziexor]

They also have the lowest rtp settings on play go 

[spiker1977]

5 hours ago, Ziexor said:

They also have the lowest rtp settings on play go 

How do you know that?  I ask the rep here about it and got this answer? 

 

Thank you for contacting me.

We're using the highest RTP version of all Play'N GO games. Help file is provided from their end so it's unfortunately out of our hands. 

We also provide the highest RTP versions of all other slots on Justspin.

Kind regards,
Alex

 

So if you got proff of what RTP they are using , put it up here. 

[copyyzz]

I've Send them documents on email month ago , guess what still not verified

[IkurFPV]

I deposited 50e with their 100% bonus on first deposit... Got up to 1160e and finished wagering.

Played down to 1000 and tried to withdraw but I couldn't because my account was not verified...
Contacted them for acc verification and they told me they will contact me...
After 2 days I played again and slots were dead I lost it all.
Than 3 days after, they sent me a mail and told me I need to make a withdrawal first to make account verification... haha :D

Didn't play there anymore.

[Roz117]

as long as CG get there affiliate fees and the free spins/promos sent there way they couldnt give a toss about problems like this!, pathetic!

[Skylined87]

12 hours ago, Roz117 said:

as long as CG get there affiliate fees and the free spins/promos sent there way they couldnt give a toss about problems like this!, pathetic!

If we didn't care about the problems like these, there would be no representative from the casino here. But this is not the case.. Guys at JustSpin are here to get input from you guys, to make their casino better.

[LetsGiveItASpin]

The general feedback I've been getting from JustSpin is very positive but it's good you also give me a heads up about the things you aren't happy with.

[k_blackwood]

I think Justspin/21.com are one of the very few casinos who take player feedback so serious like they do now! Keep in mind Justspin just launched a month ago and as a new brand you always have higher volume at the beginning of the launch, therefore way more work on the employees, therefore maybe a bit longer verification time/withdrawal time. Also - as such a small casino group - they have quite high costs when it comes to payment options and so on, which will become lower over time eventually. Therefore I can get it if a new casino has higher withdraw limits or some fees on withdrawals as it's to expensive to have players depositing 10€, wagering 10€ and cashing 10€ out at the end again. 

However, the guys from Justspin/21.com are always present here in the forum and always try to solve any issues a player might have and try to improve day by day so big heads up for that

[motte]

18 hours ago, k_blackwood said:

I think Justspin/21.com are one of the very few casinos who take player feedback so serious like they do now! Keep in mind Justspin just launched a month ago and as a new brand you always have higher volume at the beginning of the launch, therefore way more work on the employees, therefore maybe a bit longer verification time/withdrawal time. Also - as such a small casino group - they have quite high costs when it comes to payment options and so on, which will become lower over time eventually. Therefore I can get it if a new casino has higher withdraw limits or some fees on withdrawals as it's to expensive to have players depositing 10€, wagering 10€ and cashing 10€ out at the end again. 

However, the guys from Justspin/21.com are always present here in the forum and always try to solve any issues a player might have and try to improve day by day so big heads up for that

In other words:

Justspin maybe is really bad in everything a player could care about in a casino, but we get paid so fucking much because they just launched and need new customers so please accept it, we won't delete them from our list anyways ❤️
 

I tried to register there some weeks ago. Had to verify my phone to be able to actually use the site. Didn't recieved the code so i went to the livechat. They told me that they will send me an sms manually. Didn't recieved one after 3 days, so i went to the chat again, they sent a reminder, didn't recieved one after 3 more days, went to the chat, they sent a reminder. And so on.. Probably was in the livechat for 3-4 hours in total, still have no sms yet, maybe next year.

[Alex_Justspin]

On 14/12/2019 at 09:49, copyyzz said:

I've Send them documents on email month ago , guess what still not verified

Hi @copyyzz

I have sent you a PM, it will get sorted and I have arranged a compensation for you.

On 15/12/2019 at 11:07, IkurFPV said:

I deposited 50e with their 100% bonus on first deposit... Got up to 1160e and finished wagering.

Played down to 1000 and tried to withdraw but I couldn't because my account was not verified...
Contacted them for acc verification and they told me they will contact me...
After 2 days I played again and slots were dead I lost it all.
Than 3 days after, they sent me a mail and told me I need to make a withdrawal first to make account verification... haha

Didn't play there anymore.

Hi @IkurFPV

Please send me a PM with your user name so I can investigate in what happened and make sure you get compensated.

1 hour ago, motte said:

I tried to register there some weeks ago. Had to verify my phone to be able to actually use the site. Didn't recieved the code so i went to the livechat. They told me that they will send me an sms manually. Didn't recieved one after 3 days, so i went to the chat again, they sent a reminder, didn't recieved one after 3 more days, went to the chat, they sent a reminder. And so on.. Probably was in the livechat for 3-4 hours in total, still have no sms yet, maybe next year.

Hi @motte

I couldn't find your Justspin account, could you please PM me your user name and I will investigate in this.

Kind regards,
Alex

 

[Cosman]

Justspin is a good casino, has lots of games, many different game providers, good graphics etc etc but when it comes to documents it can take some time. @Alex_Justspin does a fantastic job, I personally thank him for the help, but everyone else who works for Justspin must be like Alex, we can't come to CG to complain every time we decide to withdraw money. Justspin has to be as fast as any other casino.

That is my personal opinion

[Alex_Justspin]

On 18/12/2019 at 15:03, Cosman said:

Justspin is a good casino, has lots of games, many different game providers, good graphics etc etc but when it comes to documents it can take some time. @Alex_Justspin does a fantastic job, I personally thank him for the help, but everyone else who works for Justspin must be like Alex, we can't come to CG to complain every time we decide to withdraw money. Justspin has to be as fast as any other casino.

That is my personal opinion

Hi @Cosman

Thank you for your kind words.

We are in an expanding phase and we are doing everything we can to make sure all our services are top-notch. 

All feedback we get here is very valuable and makes it easier for us to provide a service that is well-liked and appreciated.

Kind regards,
Alex

[Joe1234]

Have been trying to withdraw money from justspin over 24 hours now. Profile is verified but i cant make withdraw. I dont understand how this is even possible

[klaumb]

I have same problem. 
Won a lot, asked for a deposit and started verification process. 
Not all documents were possible to upload from their site, but a kind customer agent helped me to do that and confirmed everything was fine.
Then after 1 week I get a general e-mail from a "noreply" address where they ask for everything again. 
I asked customer support if she could specify wich document that had failed. She said that ID was failing because I blacked out passport number. 
I then sent Drivers license instead, but she also said all others document still is on hold/verification. 

I have a pending withdrawal of course, but that is cancelled because of missed verification

I have verified on a lot of casinos through the years, and never had this kind of problems. Both time spent to verifiy, and the information and help to do it right. The few times I have failed on a document I get an e-mail where they describe why, and how I can fix it, and the prioritize it after. 

I hope this is 100% legit, but is a bit sceptic to the process by now compared to other places I hav had an account

Would be nice to get some positive feedback on justspin.

They also asked for "face recognintion", but customer agent said to me that is not needed even if they ask for it in e-mail-

Regards 
Kenneth 

[klaumb]

@Alex_Justspin could you have a look at my case described over here as well? 

Regards

Kenneth

[christablet]

22 hours ago, klaumb said:

I have same problem. 
Won a lot, asked for a deposit and started verification process. 
Not all documents were possible to upload from their site, but a kind customer agent helped me to do that and confirmed everything was fine.
Then after 1 week I get a general e-mail from a "noreply" address where they ask for everything again. 
I asked customer support if she could specify wich document that had failed. She said that ID was failing because I blacked out passport number. 
I then sent Drivers license instead, but she also said all others document still is on hold/verification. 

I have a pending withdrawal of course, but that is cancelled because of missed verification

I have verified on a lot of casinos through the years, and never had this kind of problems. Both time spent to verifiy, and the information and help to do it right. The few times I have failed on a document I get an e-mail where they describe why, and how I can fix it, and the prioritize it after. 

I hope this is 100% legit, but is a bit sceptic to the process by now compared to other places I hav had an account

Would be nice to get some positive feedback on justspin.

They also asked for "face recognintion", but customer agent said to me that is not needed even if they ask for it in e-mail-

Regards 
Kenneth 

Dont worry its legit, i was worried at first as well but i have cashed out almost 6k euro and are well in profit from the site. It took a little while to get verified but Alex is fast. When that is done the cashout is usually between 12:00 and 16:00 CET from my experience

[Alex_Justspin]

Hi @Joe1234

Can you please PM me your user name? I couldn't find your user.

Hi @klaumb

I am checking your case with the payments manager and will get back to you in PM as soon as I get an update. 

Kind regards,
Alex

[PunjabiMC]

On 19/01/2020 at 12:47, klaumb said:

I have same problem. 
Won a lot, asked for a deposit and started verification process. 
Not all documents were possible to upload from their site, but a kind customer agent helped me to do that and confirmed everything was fine.
Then after 1 week I get a general e-mail from a "noreply" address where they ask for everything again. 
I asked customer support if she could specify wich document that had failed. She said that ID was failing because I blacked out passport number. 
I then sent Drivers license instead, but she also said all others document still is on hold/verification. 

I have a pending withdrawal of course, but that is cancelled because of missed verification

I have verified on a lot of casinos through the years, and never had this kind of problems. Both time spent to verifiy, and the information and help to do it right. The few times I have failed on a document I get an e-mail where they describe why, and how I can fix it, and the prioritize it after. 

I hope this is 100% legit, but is a bit sceptic to the process by now compared to other places I hav had an account

Would be nice to get some positive feedback on justspin.

They also asked for "face recognintion", but customer agent said to me that is not needed even if they ask for it in e-mail-

Regards 
Kenneth 

Thanks for letting us know, ill never play at justspin again. I know how superannoying this can be.

 

After your withdrawl close your account there and keep at the big once, like unibet pokerstars williamhill.

 

Hope you get quick cashout and close your account there

[klaumb]

15 minutes ago, PunjabiMC said:

Thanks for letting us know, ill never play at justspin again. I know how superannoying this can be.

 

After your withdrawl close your account there and keep at the big once, like unibet pokerstars williamhill.

 

Hope you get quick cashout and close your account there

Well. I think @Alex_Justspin are doing his best to solve issues and I also find customer agents there kind and helpful. So I believe until other is proven that this is a problem in systems an routines that hopefully will improve with som time and feedback like from this page. 

But verification and payments are among the top priorities for a Casino player, so I hope they find their way forward because they have a lot of good slots and a nice site both on PC and mobile units.

I'll let you know how the rest of the verification process and withdrawal works out. At least I now got an response on the spesific document missing and a promise that they will complete the process and payment soon.

Regards

Kenneth

[Gyoza]

Honestly, having those extra fees in depositing and withdrawing is risky towards customers, if i would play in one that has those, i would stop depositing in there immediately.