Watch out playing at Gammix Casinos

[msdutchy]

Hi guys,

I just registered a new account, and I don't intend to stick around for long as I am trying to stay far away from gambling. But I would like to warn you for Scatters Casino, and Gammix Ltd in general. This casino is listed with a very good review on Casinogrounds, but they don't take responsible gambling very seriously. In fact, they are the complete opposite of responsible if you ask me.

I've sent them a complaint around 3 weeks ago, because they are not complying with some of the safeguards that are present in the Players Protection Directive (MGA). For instance, they are required to self-exclude players across their entire network when a self-exclusion request is linked to problem gambling. I am self-excluded at Gammix ltd for this exact reason, but it is still possible for me to play with them (including their new casino "Scatters").

I also mentioned to them that multiple accounts on their network remained active, and I requested them on the 15th of November to close those accounts immediately as I am already self-excluded for problem gambling. Till this date my accounts are still left open, and I am receiving spam mails everyday to take their bonus offers. Very responsible right?

Normally I would say As a gambler you are solely responsible for what you do. But in this case I entirely blame this casino group for this, as it is just plain wrong. They should lose their license for not acting on self-exclusion requests. It makes me believe if they are doing this on purpose in the hope that I can't control myself and continue to gamble with them.

I have yet to receive a response from them about my complaint by the way. Not sure if they have a rep on this forum to give me some more insight about this. But anyway, please be advised that they can't be trusted when it comes down to responsible gambling.

 

 

[Skylined87]

19 minutes ago, msdutchy said:

Hi guys,

I just registered a new account, and I don't intend to stick around for long as I am trying to stay far away from gambling. But I would like to warn you for Scatters Casino, and Gammix Ltd in general. This casino is listed with a very good review on Casinogrounds, but they don't take responsible gambling very seriously. In fact, they are the complete opposite of responsible if you ask me.

I've sent them a complaint around 3 weeks ago, because they are not complying with some of the safeguards that are present in the Players Protection Directive (MGA). For instance, they are required to self-exclude players across their entire network when a self-exclusion request is linked to problem gambling. I am self-excluded at Gammix ltd for this exact reason, but it is still possible for me to play with them (including their new casino "Scatters").

I also mentioned to them that multiple accounts on their network remained active, and I requested them on the 15th of November to close those accounts immediately as I am already self-excluded for problem gambling. Till this date my accounts are still left open, and I am receiving spam mails everyday to take their bonus offers. Very responsible right?

Normally I would say As a gambler you are solely responsible for what you do. But in this case I entirely blame this casino group for this, as it is just plain wrong. They should lose their license for not acting on self-exclusion requests. It makes me believe if they are doing this on purpose in the hope that I can't control myself and continue to gamble with them.

I have yet to receive a response from them about my complaint by the way. Not sure if they have a rep on this forum to give me some more insight about this. But anyway, please be advised that they can't be trusted when it comes down to responsible gambling.

 

 

Hey, I'll bring this thread to attention to them next week.

[Kosmankasa]

I have exactly the same problem with Playzee. I've asked them to close my account due to bad experience,and they said ok, they should fix that right away, but my account is still open and I get offers almost every day. Playzee thumbs down

[Scatters Casino]

Hi,

We've thoroughly checked this along with our partners.

We can't go into too much specific detail here but as stated by them the player did have accounts with other sites on the network which were still open prior to the Scatters account and remained so until they were closed following this complaint.

There was no mention of gambling problems from the player when closing accounts within the same network. The player independently closed two casino accounts leaving others open - this would not have happened had the closures been due to stated gambling concerns. Any emails which the player received were legitimate emails from casinos with open accounts.

The timeline and prior communications indicate the following:
-Player registered at Scatters on 08.11.2019
-Account permanently banned at Scatters on 08.11.2019
-First email received from player mentioning gambling issues on 08.11. 22:14
-No emails or communications were sent by Scatters to the player after the account was closed 

All players are of course welcome to raise any perceived issues they have with the regulator but in this case, we at Scatters and the platform provider acted responsibly and correctly.

[msdutchy]

Hi Karl,

What you are stating here is simply false. I have on record that my account on a different casino on your network (Cashimashi) was self excluded for problem gambling related reasons on the 4th of august 2019. This was confirmed by their live support and I made a recording of this since you are not willing to provide players with chat transcripts. 

I would be happy to provide you or skylined87 with this proof, but I have to remind you that this was already sent to you on the 15th of november in my complaint (which I still waiting to see any response on).

Finally all my accounts are now closed, it took you 3 weeks to take action on this. So no, in my opinion you acted far from responsible in this matter.

 

 

 

 

[Scatters Casino]

Hi,

Thanks for getting back so quickly on this.

I'm afraid this isn't a Scatters Casino issue.

Your issues concern other casinos on the network and we can only intervene on Scatters issues of course.
You'd need to take this up with the casino you excluded from initially. We acted on your issue to the full extent we can and we blocked your account as soon as you requested it.

Best Regards,
Karl

[msdutchy]

1 hour ago, Karl Andersson said:

There was no mention of gambling problems from the player when closing accounts within the same network. The player independently closed two casino accounts leaving others open - this would not have happened had the closures been due to stated gambling concerns

I am refering to this Karl. This is completely false, as I did self exclude for this exact reason on your network on the 4th of august 2019. 

I should never be accepted on Scatters, yet this happened and no action were taken to block me accross your network, leaving the possibility for me to open accounts on both Scatters and Crazeplay

22 minutes ago, Karl Andersson said:

I'm afraid this isn't a Scatters Casino issue.

Your issues concern other casinos on the network and we can only intervene on Scatters issues of course

 You are all part of the same network right? So that also makes it your issue, as such exclusions has to be implemented on the network, just as you stated..

[Scatters Casino]

Hi.

I'm afraid that isn't how the entities work legally. We simply can't control, intercede or take any position on the other casinos just because we share a platform provider.

I can't give you anything else - your issue is not with Scatters Casino it's as simple as that I'm afraid. You need to go to the actual source of your issue not to us because we don't have anything we can do for you when your complaint lies elsewhere.

Honestly I'm afraid there's no way I can help you out with this and I assure you if I could I would.

[Skylined87]

Hey, just to jump in for clarification - If casino uses a network (in this case Gammix), the casino doesn't have control over what other casinos do on this same network. Best that can be done is that casino escalates this to the network to manage it from top-wise. So this really isn't a Scatters issue but Gammix Ltd.

[msdutchy]

4 minutes ago, Skylined87 said:

Hey, just to jump in for clarification - If casino uses a network (in this case Gammix), the casino doesn't have control over what other casinos do on this same network

I agree on that, but being part of any casino network comes with specific responsibilities and rules, especially in regards to responsible gambling. That is not only based on my opinion, but also on requirements from their regulator.

In the end this is Gammix ltd. But my first line of approach is the casino support (in this case Scatters). It is up to them to escalate it to the correct persons within their network imho. I expected that this already happened, but it seems that is not the case.

@Karl Andersson as suggested, can you escalate it to the responsible persons within the Gammix organisation? In the meantime I would like to keep this topic open to post and receive further updates.  

 

 

 

 

 

 

[TalkingSlots]

There's a difference between brands from the same group, and casinos that share a platform. The former share responsibilities and rules, the latter are competitors and don't share any data. AFAIK (and I can be wrong), self-exclusion on one brand needs to be shared across other owned brands, this is a responsibility that lies with operators, not with platform providers, so your complaint relates to the actual casino brands and needs to be raised there.

Scatters is an independent brand that is accessible through the platform, but has no ownership over the platform or other brands on this platform. So you sadly can't expect them to raise this on your behalf, it's like asking Betsson to complain to Unibet.

Edited 6 December, 2019 by TalkingSlots

[msdutchy]

4 hours ago, TalkingSlots said:

There's a difference between brands from the same group, and casinos that share a platform. The former share responsibilities and rules, the latter are competitors and don't share any data. AFAIK (and I can be wrong), self-exclusion on one brand needs to be shared across other owned brands, this is a responsibility that lies with operators, not with platform providers, so your complaint relates to the actual casino brands and needs to be raised there.

Scatters is an independent brand that is accessible through the platform, but has no ownership over the platform or other brands on this platform. So you sadly can't expect them to raise this on your behalf, it's like asking Betsson to complain to Unibet.

Hi thanks for your reply.

They share the same license, which is owned by Gammix. It would be different if they had their own license I suppose. A lot of regulations, including self exclusion rules, are for all brands under the same license, and that makes them connected.

It is quite confusing, but as stated by the rep in his first response. If it was known to them or on their network that my account was self excluded for gambling related reasons, I should never been able to play with them.

On 05/12/2019 at 10:35, Karl Andersson said:

There was no mention of gambling problems from the player when closing accounts within the same network. The player independently closed two casino accounts leaving others open - this would not have happened had the closures been due to stated gambling concerns.

So that indicates to me that they are connected and in contact with the related casino's and following regulations on this subject (or at least claim that they are). As discussed in this topic, I have proof that in fact I did self exclude for problem gambling on their network earlier this year. After my mentioning of that, the rep changed his approach stating that they are operating completely independently.

I just find it strange and I am not sure what more I can do here.

 

[TalkingSlots]

Well, let's take a step back then and see what can be done. You say you self excluded at Gammix, but what brands exactly?

The complication lies in the various licenses that operators/suppliers need to get in Malta, a platform license and operator license are not the same thing, and the self-exclusion regulations are on the operator to follow, sometimes operator and platform are the same thing, but not always, hence the confusion.

[msdutchy]

Hi TalkingSlots,

I self excluded myself at CashiMashi on the 4th of august this year. This is a link to their MGA license page:

https://www.authorisation.mga.org.mt/verification.aspx?lang=EN&company=1ff23157-e794-4df7-be87-93d673dffbb5&details=1

Both Scatters and Cashimashi are listed on there. Both casino's also state on their casino footer: "This website is operated by Gammix Limited" 

So it is confusing indeed, but I can't see any other operator mentioned at these casino's other than Gammix Ltd.

 

 

 

Edited 7 December, 2019 by msdutchy

[msdutchy]

1 hour ago, msdutchy said:

So it is confusing indeed, but I can't see any other operator mentioned at these casino's other than Gammix Ltd.

Quoting myself here, but this is directly copied from Scatters terms and conditions:

"THESE TERMS REPRESENT AN AGREEMENT BETWEEN YOU AND GAMMIX LTD."

That does not look like they are operating completely independently to me. If that was the case I would expect that the agreement (T&C's) would be with Scatters, not Gammix..

Anyway, got a PM from Karl just now with the contact details of Gammix (mail and phonenumber) and that this case is now considered closed on their end.

Bummer, but I will get in touch with Gammix and see what will happen. My expectations are not very high at this stage.. I will update this thread if somethings happens.

 

 

[Stig Karlsson]

The information about Gammix ltd casinos. I have never seen a worse operator during my years as a player. As long as I do not win, I am the best customer!

It takes weeks to verify your account. Problems with payouts, they want you to send document after document! Support does not respond to emails! The chat is only open for a few hours and there you get no help! If I read other players' reviews, it's not a beautiful sight! I would advise players not to open an account with these jokes!