casumo

[Snetti86]

No.. Did you??

[Antons]

a request payslip about money transfer to my bank account and casumo say  that ---onfortuantely they have not provided a payslip for us yet. We have escalated the missing withdrawal to the again and will let you know as soon as they have more information about your transaction.
Very sorry for the inconvenience.

 

[phounderx]

yea no money yet here either. They want a bankstatement in pdf format for october, but thats not possible to obtain before october is over, atleast for my bank dnb

[Snetti86]

Anyone got their money?

[phounderx]

22 minutes ago, Snetti86 said:

Anyone got their money?

nop over a month now

[Snetti86]

? me too, 6 weeks?

[Snetti86]

Something New?

[phounderx]

4 hours ago, Snetti86 said:

Something New?

I sent them bankstatement for september and october today which makes it clear I havent recieved my withdrawal. Their reponse was;

"Hey there,

Thank you for your email.

We are chasing the payment provider, but unfortunately there is nothing else we can advise than to wait.

Apologies for the inconvenience,"
 

 

[Snetti86]

On 01/11/2019 at 19:31, phounderx said:

I sent them bankstatement for september and october today which makes it clear I havent recieved my withdrawal. Their reponse was;

"Hey there,

Thank you for your email.

We are chasing the payment provider, but unfortunately there is nothing else we can advise than to wait.

Apologies for the inconvenience,"
 

 

It's the same answers for me.. 

[Supersnex]

same for me.. a month now. 

[remi9ti]

Stay strong Norwegians. 

This is not any of the casinos fault. The lack of regulations in norway allows the government to tell banks to block incoming transactions from foreign casinosites. Unfortunately the casinooperators are piling up these request for lost transactions with their paymentproviders. We are talking thousands of these cases, so the workload is massive. You will eventually get your money one way or other. Have patience.

 

[phounderx]

1 hour ago, remi9ti said:

Stay strong Norwegians. 

This is not any of the casinos fault. The lack of regulations in norway allows the government to tell banks to block incoming transactions from foreign casinosites. Unfortunately the casinooperators are piling up these request for lost transactions with their paymentproviders. We are talking thousands of these cases, so the workload is massive. You will eventually get your money one way or other. Have patience.

 

If thats the case I dont see the problem in transfering the money back to the players casumoaccount, rather than having to wait many months for them to complete the payout

[remi9ti]

1 hour ago, phounderx said:

If thats the case I dont see the problem in transfering the money back to the players casumoaccount, rather than having to wait many months for them to complete the payout

Without knowing giw exactly Casumo works, I know it takes alot of resources to do so.

Players will be complaining about not receiving the funds, even if they have received it already-  and for the casinosite to credit these funds back (out of their own pocket) they will ask for confirmation from the players asking them for transactionslist of their bank statement. The money itself in most cases are not sent back to the casino and they will have to make a claim for it through court- this process takes a long time.

[remi9ti]

... also getting updates back and fourth from player to casino to payment provider is not instant, and takes days even weeks 

[Snetti86]

How is it possible to take 2 months? And dont have return the payout on casumo account? I understand that we dont get it on bank transfer.

[Antons]

finaly get money back to my casumo account

[phounderx]

nice, some hope then

[phounderx]

So, anyone else than @antons recieved their money yet?

[thegeniuz]

Nothing yet, and havent heard from them since 31. Oct.

5 more days, then i have waited for 2 months. To bad they dont have 30 days withdraw guarantee like other sites ?

[phounderx]

Close to 7 weeks now since my approval was approved (29.09.2019) - Still havent recieved it. I really dont understand how this is acceptable

[phounderx]

Do you have any updates @Casumo Louis / @Casumo Andy ? Closing in on 2months. Antons allready got his withdrawal transfered back to his casumoaccount, which id like aswell if possible

[Casumo Louis]

Hi there @phounderx

 

Have you tried contacting our support? We cannot go into account specifics here so it's hard to know the exact details in your case as well as communicating it to you here.

[phounderx]

Finally got my money back into my casumoaccount. Thanks Louis!

[Casumo Louis]

My pleasure :)