Casino Calzone Withdrawal denied

[Xxxxwildingxxxx]

7 minutes ago, dirtystack said:

Open your online banking, click on "my details", "profile" whatever it has in your online banking that, when clicked, displays your name and address.

Take a screenshot of that and upload it.

I would of advised this but he said they will not accept a screenshot

[BoracicLint]

Pretty standard stuff in my experience.

[ragingponys]

Wow.. im glad i live in denmark.. never had any casinos ask for documents due to NEMID.. 

hope you get it sorted.

[dirtystack]

11 hours ago, Xxxxwildingxxxx said:

I would of advised this but he said they will not accept a screenshot

Where does it say "no screenshot" can't see that anywhere.

Oh never mind, can see it now. 

 

 

[Xxxxwildingxxxx]

1 minute ago, dirtystack said:

Where does it say "no screenshot" can't see that anywhere.

On the very first post its there mate

[dirtystack]

Just now, Xxxxwildingxxxx said:

On the very first post its there mate

Damn you are quick on the draw.

[jambo17099]

Lesson to be learnt here, im sure most of us have experienced this situation.  Verify first before you deposit.

[Slotspinner]

I dont get it, just verify with your docs lol?

many people seem to have problems just sending documents in

[SOOTY_]

Update,  sent in documents (driving licence photograph and utility bill with address)  They've rejected them both without reason,  so I've closed my account with them permanently.  I'll stick with Casumo

[Slotspinner]

5 hours ago, SOOTY_ said:

Update,  sent in documents (driving licence photograph and utility bill with address)  They've rejected them both without reason,  so I've closed my account with them permanently.  I'll stick with Casumo

shouldnt give up, it will be quite easy to get the verification done

[jambo17099]

I had verification issues with calzone, it turned out that that they do not accept scanned documents, all i had to do was take pics with my mobile showing all 4 corners, i was verified very shortly afterwards.

[jchneo]

What really annoys me is how people seem to be missing the point here. Casino Calzone have had 2 months to verify this player, which should have been done immediately in line with regulation, if not they should be fined. This player has made various deposits and yet as soon as he wishes to withdraw, they bring upon the whole 'prevent money laundering' 'risk assessment' bullshit, when they have had ample time prior to this to verify everything. Sorry but this doesn't cut it, UKGC need to be involved here, at which point during his deposit periods did they stop him and request this information which they should have done, it's written in Italics, they have had plenty of time to request this information, a couple of months during which this guy deposited, tell them NO, you are not obligated to provide them anything at this point

Paragraph 2 states that the requirement does not prevent a licensee from seeking information on the customer which they must obtain at that time (ie the time the withdrawal request is made) due to any other legal obligation.This acknowledges that there will be circumstances where an identifiable risk (for instance relating to money laundering) only emerges later in the relationship, or for example where another enforcement body requires the licensee to terminate transactions with the customer subject to information being verified.

However, operators would not be able to rely on this provision in any case where information could reasonably have been requested earlier than the point the withdrawal request is made.

[dirtystack]

We do not know, with any certainty, how long the account has been active for.

 

[SOOTY_]

These are a copy of e-mails I've had from Calzone.  As you can see,  The account was opened 2 months ago,  and you can see deposits and previous withdrawals have been made successfully 

On 14/09/2019 at 08:16, jchneo said:

What really annoys me is how people seem to be missing the point here. Casino Calzone have had 2 months to verify this player

Thank you,  this was my point also here,  and as to how their own 'terms' can overrule the commissions.  I've spoke to many people about this who are all regular online gamblers and it seems very odd.   

[dirtystack]

Oh, I read the transcript and, as they were asking for additional verification, I assumed they had already had adequate initial verification done.

 

[JamesMFAM]

I’m aware this is an old thread, but recently been reading up on this. A casino with UKGC cannot withhold withdrawals for failure to provide documents. As the CMA have said, any deposit balance, which includes any money won from deposits, is legally owed to player. Also what jchneo said is correct. They CANNOT use the excuse of needing to verify at point of withdrawal when they had time to do this previously. 

Like I said, I know this is an old thread, just posting in case it helps somebody in the same position and they do not for whatever reason have driving license or passport. 

They can bring up anti money laundering regulations, but you can remind them that this should have been done previously and not at point of withdrawal, tell them you will contact UKGC to inform them of the breach of their license conditions. 

UK casinos now as part of their license conditions should also tell customers at sign up or deposits when it is likely they will be requested documents. 

As far too many casinos have been using AML and other regulations to their advantage to delay withdrawals unreasonably, but allow deposits sometimes in the thousands or tens of thousands, which is against our consumer rights. This is now why UKGC has taken this stance and made these license conditions. As stated below. 

 

However, operators would not be able to rely on this provision in any case where information could reasonably have been requested earlier than the point the withdrawal request is made.

Operators should also remember that they cannot confiscate a customer’s funds on the basis that they have not provided ID. Last year, on the back of action it had undertaken in the remote gambling sector, the Competitions and Markets Authority (CMA) provided its view that consumers are legally entitled to money which they have deposited in their account, to winnings made with money they have deposited and gambled, and winnings made from a bonus where the relevant conditions have been met (subject to AML or other regulatory requirements).