shellyf89 Posted 26 August, 2019 Share Posted 26 August, 2019 Dear @RoyalPanda I made a complaint last week and recieved an email stating a refund was issued on the 22nd August 2019 and told now I'm being told its not been done i have contacted Melvin on here bit not heard nothing back and live chat and support will not help and my emails have not been answered. Can someone please help me regarding this matter. Kind regards Michelle Link to comment
Skylined87 Posted 26 August, 2019 Share Posted 26 August, 2019 2 minutes ago, CasinoBullets said: @Skylined87 Already reached out to Royal Panda @Melvin - Royal Panda Link to comment
shellyf89 Posted 26 August, 2019 Author Share Posted 26 August, 2019 Thank you, I am just very upset as i recieved the email last week saying my refund had been processed and money refunded, then today i was told its not been done and live chat saying they can't help me. Link to comment
shellyf89 Posted 26 August, 2019 Author Share Posted 26 August, 2019 2 hours ago, Skylined87 said: Already reached out to Royal Panda @Melvin - Royal Panda I really hope someone from royal panda can help me urgently as im very upset Link to comment
Melvin - Royal Panda Posted 27 August, 2019 Share Posted 27 August, 2019 Hi all, we're already in contact via PM. Since this is a personal matter I prefer to not disclose any information in public. Link to comment
shellyf89 Posted 27 August, 2019 Author Share Posted 27 August, 2019 15 minutes ago, Melvin - Royal Panda said: Hi all, we're already in contact via PM. Since this is a personal matter I prefer to not disclose any information in public. Hi Melvin i have sent you some documents via private message. Link to comment
Skylined87 Posted 27 August, 2019 Share Posted 27 August, 2019 2 minutes ago, shellyf89 said: Hi Melvin i have sent you some documents via private message. @shellyf89 Please resolve this with Melvin via private messages - no need for details here in this thread (he still gets notification when you send him a PM), unless your issue has been solved Link to comment
shellyf89 Posted 27 August, 2019 Author Share Posted 27 August, 2019 @Melvin - Royal Panda @Skylined87 Ok sorry. Link to comment
shellyf89 Posted 27 August, 2019 Author Share Posted 27 August, 2019 This Complaint has now been fully resolved. Thanks Link to comment
Skylined87 Posted 27 August, 2019 Share Posted 27 August, 2019 1 hour ago, meenocha said: Mine is not resolved yet You haven't made a thread have you? This is resolved for the OP of this thread. Link to comment
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