Videoslots forfeited 9k€ win

[Slotplayer]

Some more information.

Videoslots are claiming elsewhere that no bets were deducted but wins credited on some Edict games over a period of time over the weekend hence their stance of asking for the winnings back. Apparently, 20 customers were affected which sounds a little low to me?

[geggs1]

I haven’t deposited a penny at Video Slots, ever since my two deposit’s were Stolen in February. $500 and $550 left my checking account by E-transfer and auto deposited. They couldn’t find them and basically told me to F off.... I’d advice everyone to blacklist those scumbags.

[Lilybranch]

15 minutes ago, Slotplayer said:

Some more information.

Videoslots are claiming elsewhere that no bets were deducted but wins credited on some Edict games over a period of time over the weekend hence their stance of asking for the winnings back. Apparently, 20 customers were affected which sounds a little low to me?

May I ask where you got that information? If that’s the case, it explains why they locked my account, but I’m 100% sure that the balance that the slot stated i had was going down with my bets. And yes, if magic mirror was glitched like that it would be a lot more than 20 players getting affected from it. 

This really is a hot mess, and I’m actually kinda pissed off, mostly because the lack of answers but I also feel fooled by them and that I lost a lot of money that should be on my bank account by now.

Fucking videoslots, man..

[Slotplayer]

37 minutes ago, Lilybranch said:

May I ask where you got that information? If that’s the case, it explains why they locked my account, but I’m 100% sure that the balance that the slot stated i had was going down with my bets. And yes, if magic mirror was glitched like that it would be a lot more than 20 players getting affected from it. 

This really is a hot mess, and I’m actually kinda pissed off, mostly because the lack of answers but I also feel fooled by them and that I lost a lot of money that should be on my bank account by now.

Fucking videoslots, man..

It is on the Casinomeister forum

[ryans_slots]

Surely if the game malfunctions on 1 site it'd malfunction on another?

[Yug0Slavish]

Yesterday i read on a different Swedish forum about a player who won 12k€ on a 5€ bet on that ”tetris” game, do not remember the name of it.. Anyway, he got the money but afterwards VS have been in contact with him wanting him to transfer back the money ? 

[Slotspinner]

If some of the players complaining here really saw that the games dont take balance but still pay the wins, then big shame on making these posts.

If its bullshit, big shame on videoslots and get their license gone!!

[SwallRatchet]

5 hours ago, Yug0Slavish said:

Yesterday i read on a different Swedish forum about a player who won 12k€ on a 5€ bet on that ”tetris” game, do not remember the name of it.. Anyway, he got the money but afterwards VS have been in contact with him wanting him to transfer back the money ? 

Ahahah they are never seeing that money again, I mean it's legally the dudes money so yea this casino is a real sham

[commander_dicksquad]

If a game provider is bugged and pay out more than it should, the casino have to seek compensation bye the provider not threatening the players risking their own money playing the slot . This is fucking sick .

[RespG40]

Apparently they have said they will report people to the police if they don't return money.

1. They are a retailer who made a mistake so there is nothing criminal here

2. It would be a civil matter in a civil court where they would have to fund legal costs

3. It's absolutely scandalous that a casino can try and bully a player by threatening police action, causing anxiety and upset

[Guste87]

I won 2 k euros on Fruit Mania/Golden Nights jackpot (Yewel) as far as i know that slot isn't under Edict provider. (which they stated got affected by technical issues).

They took 160 euros from my Videoslots account balance from my Merkur session. Slots were working fine. But according to Videoslots they reserve the right to tell you when you win 'Slot had technical issues'. Thats called cheating and Casino i once trusted turned out to be cheating casino.

I saw @Slotplayerlost 200 euros same day as i played and in his case when he lost they decided games were working well. I won playing same games and when you actually win games are not working well.... JOKE!

If they can take your legit winnings just like that i don't see point in playing on their site anymore.

So after all this non sense i closed my Videoslots account.

 

Can anyone recomend legit Casino?

TY

 

 

[Lilybranch]

I closed my account on videoslot as well after trying to get my winnings back. They opened up my account again but i didn’t even get my original deposit back, despite it saying in their terms that I should. Their terms also says: ”In the event of an error, Videoslots will notify the Player of the error, void all bets and/or wagers and cancel any winnings. Videoslots will seek to place all parties directly affected by such an error in the position they were in before the error occurred.” 

But I didn’t hear a single thing before I reached out to them, didn’t get any of my money back even though i had a fair amount of money in my balance before playing merkur slots, they just took my winnings and locked my account without saying a word, even though that I could not have possibly known at all that there was some kind of malfuncion. Complete bullshit. Will stick to LeoVegas only from now on. 

 

[jchneo]

On 23/06/2019 at 16:44, Guste87 said:

Same thing happened to me but even worst.

On Friday i won 2 k euros on Fruit Mania /Arabian Nights . In chest game i had 3 question marks and made a top ladder (made a ps). I thought to myself finally i got lucky after around 100 k lifetime loss on various casinos. And it all went smooth i cashout 2 k euros.

And yesterday i decided to make a little deposit (13 euros) i was playing 10/20 cents on Rasputin, Bonanza, Danger High voltage and Gold cup.

I managed to reach 200 euros and in the middle of the play my account gets deactivated.

I contacted support and they told me they  are having some technical issues that will be solved that day. I thought to myself fine until i recived phone call from Private number. On the other end of line was Videoslots representive and he told me i had to return 2 k euros that i won on Fruit Mania or they will contact police.

He was so rude! So i contacted live support. They told me same thing without any proofs and they were so offensive towards me too. They didn't give me any explanations whats so ever. All they told me there was technical issue and you didn't need to win 2k euros, you have to return money or we will contact Police.

I been gambing for around 15-16 years and i been loyal Videoslots customer for 3 years and i never experienced such treatmant.

Was there mistake last week when i lost 200 euros within minutes? Whats the point of playing Casinos if they can take your winnings if there was 'issue' in their system.

They can say whatever they want but i won if fair and square.

 

So yesterday i recived email from Videoslots that my account is unlocked and my balance was reduced from 200 euros to 39 euros (in attachment)

I am still under shock with all this non sence! If they can treat me like this and do this kind of stuff where is a point in playing online Casinos.

They told me that they had issues with Edict provider as far as i know Fruit Mania/Arabian Nights is uner Gamomat

Hope you guys are going to support me!

 

TY

I've seen it all now, that is shocking, you should contact your gambling authority immediately and show them this, Videoslots needs shutting down for such actions.

[Slotplayer]

As reported elsewhere, Videoslots has paid out all affected players their winnings despite no bets taken, but winnings credited.

Can those that complained please confirm this?

[Lilybranch]

6 minutes ago, Slotplayer said:

As reported elsewhere, Videoslots has paid out all affected players their winnings despite no bets taken, but winnings credited.

Can those that complained please confirm this?

I haven’t got a single cent from them, no winnings, not even the balance i had before playing merkur. I had 6sek (0.6€) when my account got unlocked, but i had around 50€ before playing any merkur slots.

[RespG40]

12 minutes ago, Slotplayer said:

As reported elsewhere, Videoslots has paid out all affected players their winnings despite no bets taken, but winnings credited.

Can those that complained please confirm this?

Only those where withdrawals had already been processed and they have permanently locked the accounts unless the players want to return the money lol

[Slotplayer]

13 minutes ago, Lilybranch said:

I haven’t got a single cent from them, no winnings, not even the balance i had before playing merkur. I had 6sek (0.6€) when my account got unlocked, but i had around 50€ before playing any merkur slots.

Ah.... so you never received the winnings then? It looks like those that received the money will not be asked to pay it back then.

[Huggehugg]

No matter what the problem is, VideoSlots is clearly treating the matter wrong threatening their customers with the authorities. Horrible communication in my opinion

[Lilybranch]

8 minutes ago, Slotplayer said:

Ah.... so you never received the winnings then? It looks like those that received the money will not be asked to pay it back then.

Exactly, i did a cashout but never recieved the money before they locked my account, and now they have all the winnings + my original deposit.

 

[slotter1985]

ye i can confirm that there was a fault on all edict games between friday lunch and sat morning i managed to cash out over £20k safe and in the bank :)

[IkurFPV]

1 hour ago, Slotplayer said:

As reported elsewhere, Videoslots has paid out all affected players their winnings despite no bets taken, but winnings credited.

Can those that complained please confirm this?

I lost my withdrawal and initial deposit. Slot was acting completely normal, I won but there is another story now... -.-"

 

 

[ryans_slots]

4 hours ago, Guste87 said:

I won 2 k euros on Fruit Mania/Golden Nights jackpot (Yewel) as far as i know that slot isn't under Edict provider. (which they stated got affected by technical issues).

They took 160 euros from my Videoslots account balance from my Merkur session. Slots were working fine. But according to Videoslots they reserve the right to tell you when you win 'Slot had technical issues'. Thats called cheating and Casino i once trusted turned out to be cheating casino.

I saw @Slotplayerlost 200 euros same day as i played and in his case when he lost they decided games were working well. I won playing same games and when you actually win games are not working well.... JOKE!

If they can take your legit winnings just like that i don't see point in playing on their site anymore.

So after all this non sense i closed my Videoslots account.

 

Can anyone recomend legit Casino?

TY

Rizk

 

 

1 hour ago, slotter1985 said:

ye i can confirm that there was a fault on all edict games between friday lunch and sat morning i managed to cash out over £20k safe and in the bank

ez work

[stevgambson]

I had the same thing!! I was playing Magic Mirror II and Bonanza at the same time, deposited £10, cashed out £300 but was still going, my balance went up to another £250, then my account was deactivated and all the money disappeared. including my £10 deposit. I received the same email, they're now looking into what was spent and what stakes were made to see what I'm owed back. If I don't get anything back then will want to take it further. 

[Gee_Bee1]

Soon as they lowered RTP that was enuff for me to stop using those bellends 

[the_68]

2 hours ago, Gee_Bee1 said:

Soon as they lowered RTP that was enuff for me to stop using those bellends 

likewise