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[RESOLVED] SLOTSMILLION DELAYED PAYMENTS!!!


NEROFER

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Hello all,

This is my first thread so bare with.

Today it is the 20th June 1019

I joined Slotsmillion a good few months ago atleast. I went through the standard procedure of sending through all of the required documents. After a day or so they were all approved....  no worries at all. After depositing numerous times, I finally hit big. I won a considerable amount of money - 1800 AUD. I went through the withdrawl methods and decided that bank wire transfer using a swift code was the best way to go for me. So thats what i did, The format was a little different than at other casinos that I have played at so I got some input from their live support - who are FANTASTIC by the way. They helped me enter my information correctly - no problem. This information is then saved on the account for future withdrawls and CANNOT be changed. After just over a week the funds were received in my bank (ETA was 7-10 working days) - so not too bad. 

I kept on playing, and hitting big consistently. I won and made additional cashouts for the following amounts in the order of :  900 AUD, 2200 AUD and 1000 AUD. After a day of withdrawing each amount i received emails that they had been processed and "ON ITS WAY" 

900 AUD  on the 5th June

2200 AUD on the 13th June

1000 AUD on the 14th June

I waited patiently for the 900 AUD, it extended beyond the ETA time for a bank wire transfer. I thought this was odd. I went back to the site to find that something wasnt quite right about my bank number that was saved under the withdrawls page - and keep in mind I didnt change this. I cant. I contacted support, after numerous conversations i had with them highlighting my concerns about it over a few more days, they assured me that because I had received my first payment, their financial department had it all under control and everything was correct. I asked what dates my funds were sent - they said the same dates as mentioned above. Sweet as. I was really hoping the funds would arrive today, and nothing. the 12-13 working day since the 900 withdrawl. I contacted live support again a few hours ago to get some more clarification. They contacted the finance department who could finally release that they were experiencing some "technical issues with my payments" and because of that the 900 AUD and 2200 AUD was sent on the 12th instead!! Not only is this 6 working days past when they said they sent it, but the 2200 withdrawal i made was processed on the 13th?? I did not travel back in time. The 1000 AUD on the other hand is still in Limbo - hasnt even been sent - contrary to what i was told in the emails. Something doesn't add up here. And its really unacceptable for a well established casino to do this sort of thing. A "technical issue" for a bank... really??  I have evidence galore on this, screenshots, videos etc ( it would take me considerable time to edit out personal information pertinent to this, so have not attached anything here)

I have no doubt I will receive my funds in due course, but will keep this thread up to date. Slotsmillion.. please get this sorted in the future... I like this casino, i would like to extend my playtime here.  

Regards,

A disgruntled fellow member of the casino community. 

 

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Hhhhmmm , I hope you receive your money soon , i have had a  withdrawl placed back into my  casino account before  and when questioned why ,technical issue also !!!, it does seem a struggle  half the time to receive winning money and they come  up with every delay tactic they can think of . amazing really when you think how quick the deposits go in!!! . good luck 

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UPDATE:

Currently the 25th of June,

Still have not received any payment for 3 of my withdrawals. This is an absolute disgrace. And slotsmillion still have not replied to the tag. How many more working days would you like me to wait , a year? Pffft. Unacceptable service. Resolve this quickly !!! I have waited long enough

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  • 2 weeks later...

One day short of a calendar month since my withdrawals were processed. Still have not received any of the 3 withdrawals. This is an absolute joke. Slotsmillions third party finance provider is a disgrace. They have told me they have requested a trace of the payments which still have not been supplied to them / me. Frustrated , and financially hung up waiting for this to be sorted. This hasn’t happened to me in the 2 years that I have gambled across a range of casinos. 

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Currently sitting on the 28th business day (37 calender days). Still no money. I have been told that the bank they use has had various issues with payment that has affected New Zealand and Australian players. Still sounds a bit far fetched, can’t be that difficult to send a payment and Not that hard to resolve. Especially with the amount of time they have had. Feels like I’m getting dicked about here. Slotsmillion seem to just be sweeping this problem under the carpet and saying is down to the bank and there is nothing they can do, I just have to wait  

Thoughts?

@Nick

@SlotsMillion

 

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@Skylined87    @Nick

Just got a phone call from @SlotsMillion , I have been told their financial provider was at fault. They have had such a long time to resolve this but havent - so slotsmillion has changed provider so that this does not happen again. The rep told me the funds have been returned to them and they will send all three of my withdrawls at once with the new provider. My withdrawals have been fast tracked as a high priority and i should expect to see the money either this week or the next (bloody hoping it is this week *fingers crossed*)   Its a shame I have waited so long to get to this result but alas I am glad it will finally be sorted. I will update this topic as "resolved" once i have received funds. 

Thanks again to everyone involved that has helped me out on this. Hopefully I receive the money asap. 

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12 minutes ago, NEROFER said:

@Skylined87    @Nick

Just got a phone call from @SlotsMillion , I have been told their financial provider was at fault. They have had such a long time to resolve this but havent - so slotsmillion has changed provider so that this does not happen again. The rep told me the funds have been returned to them and they will send all three of my withdrawls at once with the new provider. My withdrawals have been fast tracked as a high priority and i should expect to see the money either this week or the next (bloody hoping it is this week *fingers crossed*)   Its a shame I have waited so long to get to this result but alas I am glad it will finally be sorted. I will update this topic as "resolved" once i have received funds. 

Thanks again to everyone involved that has helped me out on this. Hopefully I receive the money asap. 

Hey! That's great to hear. Hopefully this saga comes to an end next week and you'll receive your money :)

 

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@Nick

@Skylined87

The charade continues. Just got an email to say they f*%&ed my payments once again. Got asked to re-send them my bank details after all the transactions bounced back to them - despite the fact that what i had originally gave them was correct. The waiting game continues, lets see if i can get to the two month milestone with no money - not too far away (49 days). At a loss for words. Sad times

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1 hour ago, NEROFER said:

@Nick

@Skylined87

The charade continues. Just got an email to say they f*%&ed my payments once again. Got asked to re-send them my bank details after all the transactions bounced back to them - despite the fact that what i had originally gave them was correct. The waiting game continues, lets see if i can get to the two month milestone with no money - not too far away (49 days). At a loss for words. Sad times

How the faq does this happen twice to the same person?

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  • 2 weeks later...
  • Skylined87 changed the title to [RESOLVED] SLOTSMILLION DELAYED PAYMENTS!!!

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