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Betway and their laughable verfication of players


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So, today I discovered that 3 players have been able to gamble whilst excluded by using a DOB out by one day. Fair enough, they knew the risks! However, there are mitigating circumstances. 

Every casino is required to verfify a player is old enough to play within 72 hours of first deposit. Betway could not do so through automatic means(because date of birth didnt match their automated service) so asked the players to provide documents to prove age and date of birth. The 3 players provided passports to Betway clearly showing a false date of birth but Betway VERIFIED their accounts!! 3 RG related complaints have been raised but Betway are standing behind their T&Cs. As far as I am aware their T&Cs mean nothing in this case and its solely a failure of licence issue. Has anyone encountered this before?

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15 minutes ago, AyrshireCSC said:

So, today I discovered that 3 players have been able to gamble whilst excluded by using a DOB out by one day. Fair enough, they knew the risks! However, there are mitigating circumstances. 

Every casino is required to verfify a player is old enough to play within 72 hours of first deposit. Betway could not do so through automatic means(because date of birth didnt match their automated service) so asked the players to provide documents to prove age and date of birth. The 3 players provided passports to Betway clearly showing a false date of birth but Betway VERIFIED their accounts!! 3 RG related complaints have been raised but Betway are standing behind their T&Cs. As far as I am aware their T&Cs mean nothing in this case and its solely a failure of licence issue. Has anyone encountered this before?

When I say "false" I mean it showed their correct date of birth!

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