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Bonus on Spinia casino


Kalet

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Not a native English speaker, so sorry for all the weird looking sentences (including this one) and grammar mistakes etc.

I have a very small question, but will provide some context first.

After a long absence of gambling as a whole I decided to visit this website again to see if there were any nice bonuses. I like the look and feel of Spinia casino so decided to sign-up. Read through the terms and especially bonus terms before depositing. I decided to give it a go on the friday afternoon and have some fun on small stakes. I took the first deposit bonus (100% match) with a deposit of 50EUR and started playing. Opened the Legacy of Egypt slot and set the stake to 0.90EUR. After 33 spins the first feature came in. It payed €135.45, not bad. However, I noticed something which seemed quite weird to me and stopped the auto spin immediately (2 spins after the feature). As per the T&C of Spinia you play with your real money funds first and only then move on to your bonus funds. I was far away from the bonus funds as I hit this feature and was well within my real money balance. Instead of adding the whole sum of winning funds to my real money balance it only added it up to 50EUR (the originally deposited amount) and marked the rest as bonus funds. Because of this I will not be able forfeit my bonus and cash out my winnings before I complete the wagering if I, for some reason, would prefer to do so. 

According to me, and according to my understanding of the T&C of Spinia, the whole sum of the feature should have been added to the real money balance. Wagering real money, but winnings getting payed out in bonus funds seems very weird to me. I've raised this issue on Live chat and have chatted for at least 1.5 hours. Honestly, I did not get anywhere and it was wasted time in the end. Was very surprised they ask you to donate to the Customer care team at the end screen, but that's not relevant right now. I've never had an issue like this before and don't like to argue at all. Just wanted to have a nice afternoon with some entertainment and some lost money. Turned out to be not so nice after all. 

I might be completely wrong and an idiot and I'm fine with that if that's the case, but it just does not feel good. This post turned into such a mess and I apologize for that. I just hope someone will be able to help me because I got to Spinia through this site. I read some other complaints and @Skylined87 seemed very helpful. That's why I tagged him, if that even does something. Appreciate your time reading this.

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1 hour ago, Kalet said:

Not a native English speaker, so sorry for all the weird looking sentences (including this one) and grammar mistakes etc.

I have a very small question, but will provide some context first.

After a long absence of gambling as a whole I decided to visit this website again to see if there were any nice bonuses. I like the look and feel of Spinia casino so decided to sign-up. Read through the terms and especially bonus terms before depositing. I decided to give it a go on the friday afternoon and have some fun on small stakes. I took the first deposit bonus (100% match) with a deposit of 50EUR and started playing. Opened the Legacy of Egypt slot and set the stake to 0.90EUR. After 33 spins the first feature came in. It payed €135.45, not bad. However, I noticed something which seemed quite weird to me and stopped the auto spin immediately (2 spins after the feature). As per the T&C of Spinia you play with your real money funds first and only then move on to your bonus funds. I was far away from the bonus funds as I hit this feature and was well within my real money balance. Instead of adding the whole sum of winning funds to my real money balance it only added it up to 50EUR (the originally deposited amount) and marked the rest as bonus funds. Because of this I will not be able forfeit my bonus and cash out my winnings before I complete the wagering if I, for some reason, would prefer to do so. 

According to me, and according to my understanding of the T&C of Spinia, the whole sum of the feature should have been added to the real money balance. Wagering real money, but winnings getting payed out in bonus funds seems very weird to me. I've raised this issue on Live chat and have chatted for at least 1.5 hours. Honestly, I did not get anywhere and it was wasted time in the end. Was very surprised they ask you to donate to the Customer care team at the end screen, but that's not relevant right now. I've never had an issue like this before and don't like to argue at all. Just wanted to have a nice afternoon with some entertainment and some lost money. Turned out to be not so nice after all. 

I might be completely wrong and an idiot and I'm fine with that if that's the case, but it just does not feel good. This post turned into such a mess and I apologize for that. I just hope someone will be able to help me because I got to Spinia through this site. I read some other complaints and @Skylined87 seemed very helpful. That's why I tagged him, if that even does something. Appreciate your time reading this.

Hey @Kalet!

It is my understanding that what you wrote should be correct, however please wait until Monday when I can reach out to the casino to look at the case and will get back to you. Please send me a private message here on the forum with your casino username / email.

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On 01/03/2019 at 18:17, Kalet said:

Not a native English speaker, so sorry for all the weird looking sentences (including this one) and grammar mistakes etc.

I have a very small question, but will provide some context first.

After a long absence of gambling as a whole I decided to visit this website again to see if there were any nice bonuses. I like the look and feel of Spinia casino so decided to sign-up. Read through the terms and especially bonus terms before depositing. I decided to give it a go on the friday afternoon and have some fun on small stakes. I took the first deposit bonus (100% match) with a deposit of 50EUR and started playing. Opened the Legacy of Egypt slot and set the stake to 0.90EUR. After 33 spins the first feature came in. It payed €135.45, not bad. However, I noticed something which seemed quite weird to me and stopped the auto spin immediately (2 spins after the feature). As per the T&C of Spinia you play with your real money funds first and only then move on to your bonus funds. I was far away from the bonus funds as I hit this feature and was well within my real money balance. Instead of adding the whole sum of winning funds to my real money balance it only added it up to 50EUR (the originally deposited amount) and marked the rest as bonus funds. Because of this I will not be able forfeit my bonus and cash out my winnings before I complete the wagering if I, for some reason, would prefer to do so. 

According to me, and according to my understanding of the T&C of Spinia, the whole sum of the feature should have been added to the real money balance. Wagering real money, but winnings getting payed out in bonus funds seems very weird to me. I've raised this issue on Live chat and have chatted for at least 1.5 hours. Honestly, I did not get anywhere and it was wasted time in the end. Was very surprised they ask you to donate to the Customer care team at the end screen, but that's not relevant right now. I've never had an issue like this before and don't like to argue at all. Just wanted to have a nice afternoon with some entertainment and some lost money. Turned out to be not so nice after all. 

I might be completely wrong and an idiot and I'm fine with that if that's the case, but it just does not feel good. This post turned into such a mess and I apologize for that. I just hope someone will be able to help me because I got to Spinia through this site. I read some other complaints and @Skylined87 seemed very helpful. That's why I tagged him, if that even does something. Appreciate your time reading this.

So I have checked, bonus is "sticky" or "cashable" in this instance, which means you cannot withdraw until you have wagered the bonus, so everything is on spot.

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