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High Roller casino complaint


Kiwirick

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Ok here we go after 2 days back and forward and every excuse under the sun I won round about $38 off a free off there free spins and this was ment to be wager free. After waiting to be verified I gambled this up and down winning $1000+ unlocking more free spins along the way and finally after being told everything was good and I was verified and my money was on my way and congrats from the airport I got this email below. This is utter bullshit and I have herd every excuse but this one takes the cake.i only eva depoisted $40 can anyone suggest what I should do next as this is utter bull shit I have all the live chat saved.

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8 minutes ago, OnlyASpin said:

What was the free spins, did you recieve an email or was they randomly found in a slot?

The free spins were the daily free ones for xmas and they are wager free there was only 10 the only weired thing was beofre when i had it pending 2500 came into my balance out of nowhere and when i told chat they said it was fine then boom all gone and my tansaction was marked aproved and chat told me the money was on its way congrats 

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3 minutes ago, OnlyASpin said:

Maybe go casinomeister.com and do a pab request or whatever you call it

Mwah, if casinoground advertise for Highroller then they should try to solve it as well.

They gave you the free spins so that is there fault. If they gave you out of nowhere like a 100eur bonus then could say hey thats weird, but now there was not reason to think a few free spins would be weird

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This is the worst bullshit i've ever read @Kiwirick

I get those freespins daily aswell on highroller, mabye i shouldnt dare using them just "in case they are wrongly given out"?

C'mon Highroller, stop behaving petty. When you entice people to play by distributing free spins, you must also take the consequences those times when you lose.

I'm 99,9% sure CG crew will sovle this for you. Keep fait! :)

 

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24 minutes ago, Bas210 said:

Mwah, if casinoground advertise for Highroller then they should try to solve it as well.

They gave you the free spins so that is there fault. If they gave you out of nowhere like a 100eur bonus then could say hey thats weird, but now there was not reason to think a few free spins would be weird

Yer and the fact there free xmas spins everyday and i didnt do anything diffrent from all the other xmas spins aprat from ask where my spins were for the day 

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12 minutes ago, spiker1977 said:

Hi

I hope @LetsGiveItASpin can help you.

But i think it was a PNG Test on moon P that you should not got and they will not give you the money.

This has happend few time in different casinos, and its always that they dont pay.

Hope you get the money.

 

the fact that the spins were in my rewards section i was told by live chat the game to go to and then to come back and my spins were showing again, and just looking at my betting over the last few days i lost the money from those spins and won on level up spins, ive had trouble with them even from the start with them not adding my correct match bounus but @Sandra-Highroller got on top of that one for me.

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15 minutes ago, pausefisk said:

This is the worst bullshit i've ever read @Kiwirick

I get those freespins daily aswell on highroller, mabye i shouldnt dare using them just "in case they are wrongly given out"?

C'mon Highroller, stop behaving petty. When you entice people to play by distributing free spins, you must also take the consequences those times when you lose.

I'm 99,9% sure CG crew will sovle this for you. Keep fait! :)

 

Hopefully i get something out of it even if they give a percentage. And even the live chat still tell me its been approved and its on the way to my bank. even tho i showed them the email. im hoping they are talking about just before it got aproved the random $2520 that appraised in my balance and then despaired 

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1204230785_Screenshot_20181212-074806_SamsungInternet.thumb.jpg.90d17554d1fa3bec6a470afa9d7258b9.jpgstill not a reply back from them. The moon one at 12.29.55 is the one I first hit free games on from there daily free games it has nothing about being a p n g test or what ever I was just lucky I hit games on last spin.i was just on live chat again to ask them about it and they gave me the same awnser it has been aproved to be depoisted into my bank 

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Yes and I spose It dosnt matter if you are right or wrong as they can say what they like and do what they are doing to me know not replying to anything.the oz reason why I signed up was the promo they had here with the free spins etc.i just thort it would be a decent trustworthy casino if CG was promoting it

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55 minutes ago, Andreas said:

Guys, please await an official answer from Highroller before drawing foregone conclusions - I am confident that we'll either see a positive result or more color on the situation. I have messaged a Highroller rep again not long ago.

i hope so because up until now i have only had that one email telling me after it was approved and would be in my bank. no explanation nothing im just lucky CG can do what they do. any eta on when they will reply or get back to me.

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