Data_k Posted 8 December, 2018 Share Posted 8 December, 2018 The game crushed. 3 queen reels plus 2 reels 11 symbols and 18 spins to go and its gone. Refreshed the gme but no bonus no money. Guys need an advise what to . Link to comment
plejern Posted 8 December, 2018 Share Posted 8 December, 2018 Hi, A similar thing happened to me on Rizk a year back or so but on "Book of dead". My session crashed in bonus and when i reloaded I got a new session , a new game if u will and ofc. no bonus. It took a few chats with support and a couple of weeks but they eventually found my crashed session and I was able to get my money. Contact the casino support with the date and if u can exact time of when it happened. With that they should be able to find ur crashed session, play it out and you should be able to get your money. Good luck! Link to comment
TheManbearpig Posted 8 December, 2018 Share Posted 8 December, 2018 contact support thats the only thing u can do Link to comment
last1left91 Posted 26 January, 2019 Share Posted 26 January, 2019 Or the bonus just played itself. You should check under your history bet!! Link to comment
TheScatterPirate Posted 26 January, 2019 Share Posted 26 January, 2019 yeah you should ask for a few details.. I know for a fact big time gaming have a server that stores every game round.. Most likely the support team will contact Big time gaming but otherwise you need to ask for stuff like: Account ID, Operator ID, round ID, and the time+date of the spin and send that to big time gaming yourself Link to comment
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