FrankFred Casino Posted 26 July, 2018 Share Posted 26 July, 2018 1 minute ago, stalex107 said: well I deposited 75 euro and got a total of 100 euro without having played a spin on your site. so no, not everyone got 100% bonus. The email provided in PM could not be found. Perhaps you used another email? Can't confirm Link to comment
stalex107 Posted 26 July, 2018 Share Posted 26 July, 2018 I have received emails from your casino on that email. i can pm to you. Link to comment
jamesroe1981 Posted 26 July, 2018 Share Posted 26 July, 2018 hi, signed up yesterday great site love it can play here in ireland, just need help in geting my second deposit bonus as when i try to deposit i have no bonus deposit there plus in my notifications nothing there too sombody help please as live chat didnt know why either. Link to comment
budskap Posted 26 July, 2018 Share Posted 26 July, 2018 Where is the FAQ on the site, it's refered to in the Terms & Conditions but I can't find it Link to comment
WarKittehn Posted 26 July, 2018 Share Posted 26 July, 2018 @FrankFred Casino Have played the first Deposit bonus and i think its way to hard to get to the bonus page on a mobile device. And i think i might have bugged the lvl bonus by playing them in the wrong order cant play the lvl2 and lvl 3 bonus but i could play lvl 5 and 4. Link to comment
FrankFred Casino Posted 26 July, 2018 Share Posted 26 July, 2018 31 minutes ago, jamesroe1981 said: hi, signed up yesterday great site love it can play here in ireland, just need help in geting my second deposit bonus as when i try to deposit i have no bonus deposit there plus in my notifications nothing there too sombody help please as live chat didnt know why either. Please pm your email and we will have a look 33 minutes ago, budskap said: Where is the FAQ on the site, it's refered to in the Terms & Conditions but I can't find it Frank Fred FAQ Screen shot Link to comment
pausefisk Posted 26 July, 2018 Share Posted 26 July, 2018 @FrankFred Casino you should fix your MGA license link, now i get " HTTP Error 404. The requested resource is not found. ", and the Curacao "wanna-be" license is responsing with " Operating status: INVALID ". FYI only Link to comment
WarKittehn Posted 26 July, 2018 Share Posted 26 July, 2018 @FrankFred Casino One more thing could you make the support chat "pop out" so when you refresh the site to see that your question has been resolved you wont be kicked out from the chat,,,, feelt like a**hole for disapering from the chat without saying thx and it works now. Link to comment
FrankFred Casino Posted 27 July, 2018 Share Posted 27 July, 2018 8 hours ago, pausefisk said: @FrankFred Casino you should fix your MGA license link, now i get " HTTP Error 404. The requested resource is not found. ", and the Curacao "wanna-be" license is responsing with " Operating status: INVALID ". FYI only Yes, we noticed that as well. All operators with an MGA licens experience the same issue. It has to do with the MGA websites. Link to comment
FrankFred Casino Posted 27 July, 2018 Share Posted 27 July, 2018 8 hours ago, WarKittehn said: @FrankFred Casino One more thing could you make the support chat "pop out" so when you refresh the site to see that your question has been resolved you wont be kicked out from the chat,,,, feelt like a**hole for disapering from the chat without saying thx and it works now. Noted - Thanks for your feedback! Link to comment
FrankFred Casino Posted 27 July, 2018 Share Posted 27 July, 2018 AWESOME UPDATE: VISA is back for Norwegian players! Link to comment
ProBlackbird Posted 27 July, 2018 Share Posted 27 July, 2018 49 minutes ago, FrankFred Casino said: AWESOME UPDATE: VISA is back for Norwegian players! Tell me when Sweden can get bonus and if there is any compensation for depositing . Yes I press (x) for bonus but no bonus. Link to comment
budskap Posted 27 July, 2018 Share Posted 27 July, 2018 21 hours ago, FrankFred Casino said: Please pm your email and we will have a look Frank Fred FAQ Screen shot Thanks. Would never have found it hidden away like that. Link to comment
FishyboneGaming Posted 29 July, 2018 Share Posted 29 July, 2018 Also having issues with this site from Norway. Even though you say you've fixed deposits and bonuses, when I deposit now, the livechat tells me this shouldve popped up. https://gyazo.com/6d50c3a5ba1964046fa0c51dff6c09a7 even though all im getting now as I made my first deposit is https://gyazo.com/e46a3bd32c0f8f8fb37835f773bb34ea, and I never got the first 100% bonus. Now your chat tells me the same as everyone else " gonna escalate to the casino department" is it not regular to train staff to be able to handle situations like this? I'm also getting a very funny feeling here..... :/ Link to comment
jamesroe1981 Posted 29 July, 2018 Share Posted 29 July, 2018 hi never got a reply after sending my email plus my second deposit bonus was only 25% bonus deposit with was a weekend bonus yous gave i lost out out on my 100% would like a reply as this is the only way i can contact yous as live chat is closed after a certain time can i at least have my correct bonus deposit please Link to comment
WarKittehn Posted 29 July, 2018 Share Posted 29 July, 2018 Have mailed the support but the bunuses are very buggy... While playing my second deposit bonus i lvl upp 2 lvl from 5 to 7. I lost all money and went to bonuses to play the lvl upp rewards but the second deposit bonus was no longer active but the lvl 6 reward bonus was active but allready lost since the balance was 0. I have also had a 25 freespin bonus that did not work, that was gone now. Link to comment
Boulder Posted 30 July, 2018 Share Posted 30 July, 2018 vel just ask chat too add welcome bonus and noting happens after 20min.... Link to comment
FishyboneGaming Posted 30 July, 2018 Share Posted 30 July, 2018 On 29/07/2018 at 12:26, FishyboneGaming said: Also having issues with this site from Norway. Even though you say you've fixed deposits and bonuses, when I deposit now, the livechat tells me this shouldve popped up. https://gyazo.com/6d50c3a5ba1964046fa0c51dff6c09a7 even though all im getting now as I made my first deposit is https://gyazo.com/e46a3bd32c0f8f8fb37835f773bb34ea, and I never got the first 100% bonus. Now your chat tells me the same as everyone else " gonna escalate to the casino department" is it not regular to train staff to be able to handle situations like this? I'm also getting a very funny feeling here..... Now I got the bonus after waiting since Friday, no response in email that it was added, was just suddenly there when I went to check now when I came home after work. Guess that sorts it out, off to get some bigwins now then Link to comment
FrankFred Casino Posted 30 July, 2018 Share Posted 30 July, 2018 2 hours ago, FishyboneGaming said: Now I got the bonus after waiting since Friday, no response in email that it was added, was just suddenly there when I went to check now when I came home after work. Guess that sorts it out, off to get some bigwins now then Yes sorry for the lack of communication - All players who experienced problems with their bonuses were compensated accordingly! MONTHLY LOTTERY: All players who have made a deposit @ FrankFred.com this month will be included and given free tickets to our (FIRST) Grand monthly lottery. The number of free tickets is based on your VIP lvl (1-150). The prize: Winner get to fly a real fighter jet! preview picture (https://gyazo.com/6ec7cee7fc26ce715f5d00e0d9ca879a) Link to comment
isheriae Posted 31 July, 2018 Share Posted 31 July, 2018 I made an account at your casino,im from norway,and for some reason like many others,i cant see any welcome bonus when i try to deposit,therefore i do not dare to complete a deposit until i actually can see a welcome bonus on my account that i can click on when trying to make a deposit. And livechat was supposed to be up like 1 1/2 hour ago but it doesnt work for some reason,how come? Also sent you an email but seems like it takes awile to get a reply back from frankfred Link to comment
Cephalord Posted 31 July, 2018 Share Posted 31 July, 2018 hi, i sign up on the site yesterday, and i get call from the service, she said i get the 100 freespins plus 25 addidional spins if i go for more then 30euro i do it.... i just get 25 spins like much other ppl .... plz fix that Link to comment
FrankFred Casino Posted 31 July, 2018 Share Posted 31 July, 2018 5 hours ago, isheriae said: I made an account at your casino,im from norway,and for some reason like many others,i cant see any welcome bonus when i try to deposit,therefore i do not dare to complete a deposit until i actually can see a welcome bonus on my account that i can click on when trying to make a deposit. And livechat was supposed to be up like 1 1/2 hour ago but it doesnt work for some reason,how come? Also sent you an email but seems like it takes awile to get a reply back from frankfred Try to log out and in again. Has worked for a lot of other users. The support team has had a very busy launch week - We apologize on their behalf and promise to add give them more resources going forward! 1 hour ago, Cephalord said: hi, i sign up on the site yesterday, and i get call from the service, she said i get the 100 freespins plus 25 addidional spins if i go for more then 30euro i do it.... i just get 25 spins like much other ppl .... plz fix that Please write a PM so that we can check what has happened and resolve it manually if somethings missing. ________________________ PS. Don't forget to tune in to https://frankfredlottery.com @ 19:00 (GTM+1) tonight to see who our first grand prize winner will be Link to comment
isheriae Posted 31 July, 2018 Share Posted 31 July, 2018 6 minutes ago, FrankFred Casino said: Try to log out and in again. Has worked for a lot of other users. The support team has had a very busy launch week - We apologize on their behalf and promise to add give them more resources going forward! Please write a PM so that we can check what has happened and resolve it manually if somethings missing. ________________________ PS. Don't forget to tune in to https://frankfredlottery.com @ 19:00 (GTM+1) tonight to see who our first grand prize winner will be doesnt help tp log out and in,done it several times,still no bonus to choose before making a deposit,which i suppose it should be? Or is the bonus added after deposit automatically? Link to comment
FrankFred Casino Posted 31 July, 2018 Share Posted 31 July, 2018 3 hours ago, isheriae said: doesnt help tp log out and in,done it several times,still no bonus to choose before making a deposit,which i suppose it should be? Or is the bonus added after deposit automatically? They should appear Link to comment
sekasic8 Posted 1 August, 2018 Share Posted 1 August, 2018 Can i do bonushunt with bonusmoney this site? Link to comment
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