Withdrawal stalling - voodoodreams.com

[NickG]

Hi all!

Has anyone had any issues with voodoodreams.com and getting there account verified in order to get your withdrawals sorted? At 11/06/2018 i had a good run on this casino and managed to get a 7.5k withdrawal with a 2.5k investment. Right after i made the withdrawals i send all required documents in order to get my account verified. After some ping pong (sending non scanned documents) all went quiet. I have made contact with chat support(multiple times) and they said the account will be verified asap. As of yet still no response and the withdrawals are stil waiting on approval.

 

Now i'm getting a bit nervous as it is a lot of money (and i tend to not win much :p) and i have never had this happening at any other casino's i have been playing (Rizk, Casumo, Lapalingo). There the same account verification and withdrawals always had been sorted in under 24h.

[NickG]

Small update. 

 

I have had contact with support again. Apparently the verification of my account is taking longer due to the fact that i used a business bank account for deposit/withdraw. And on the statements my (1 man) company name is shown instead of my own personal name. I've send the original signed contract for the business account(which shows i'm the right-full owner)  so i'm wandering why on earth it is still not verified as i have the same account number verified on a other casino named in the first post. (Using the same documents)

 

Small tip. Avoid using anything other then your personal (named) bank account number for smoother verification.

[AriGold]

Hey Nick,

really hope you get your money, congratz on the nice cashout first of all.

I myself never had a problem with Cashouts @ Voodoo , but a friend made the mistake  to deposit money from a shared bank account (with his wife). The first time he got his money and was informed in an email not to deposit from the shared account again, but he didnt read the email correctly and a few weeks later deposited again from the shared account. That 2nd cashout was confiscated (rightfully, was a very small cashout in both cases anyway). But for the 1st cashout they were nice enough to let it go, so i hope and think they will pay out your money as well, especially since your bank account belongs only to you.

Just stay patient buddy:)

[m3evil]

Didn't have any problems with withdrawals from voodoodreams, but closed my account due to really shitty and arrogant customer service... And will never again play there... They also have an other casino with same skin NYspins.com.. Won't play there either. 

[Play The Game]

Terms state that card used to deposit (name) should be the same as (name) on account.

But if your business is in your name then after some digging around they should see its you and pay you.

Good luck.. I hate seeing these stories.. its hard enough to win then we gotta struggle to get paid.

I really think there should be one sole goverment company that takes all deposits and gives all withdrawals.

A middle man so to speak.

I wouldnt mind a 5% fee for peace of mind.

[NickG]

7 minutes ago, burhan.k said:

Terms state that card used to deposit (name) should be the same as (name) on account.

But if your business is in your name then after some digging around they should see its you and pay you.

Good luck.. I hate seeing these stories.. its hard enough to win then we gotta struggle to get paid.

I really think there should be one sole goverment company that takes all deposits and gives all withdrawals.

A middle man so to speak.

I wouldnt mind a 5% fee for peace of mind.

Yes all provided documents, even screenshot of my online banking state that i'm the owner. These are the situations where you will pull in or push out future customers. Winning is hard and getting paid seems to be even harder.

Due to these delays they lost me as a future customer. Only way for them to keep me content is the way they will handle this. For now it's no response to emails etc. Only customer support telling me they are verifying the account.

[Play The Game]

Not fair at all.

[cabzla]

i always try to get verified when i Register before i Deposit or i make a small Deposit play and make a small cashout.  it happened 2 times in my Career that i lost 2 big cashouts because they kept delaying my Verification 

[NickG]

10 minutes ago, cabzla said:

i always try to get verified when i Register before i Deposit or i make a small Deposit play and make a small cashout.  it happened 2 times in my Career that i lost 2 big cashouts because they kept delaying my Verification 

You just gave up then? Your entitled to those winnings unless you played at some shady casino.

I'm not expecting it from voodoo dreams. Seems the company behind it are the original creators of the gaminator platform. (SuperNation) http://suprnation.io/

[cabzla]

3 hours ago, NickG said:

You just gave up then? Your entitled to those winnings unless you played at some shady casino.

I'm not expecting it from voodoo dreams. Seems the company behind it are the original creators of the gaminator platform. (SuperNation) http://suprnation.io/

nah i reversed the withdraw and lost it than magically After i lost it my Account got verified realy quick 

[Play The Game]

Sound about right.

[NickG]

Customer support is no help. All they can say is the other department is working on it.

I have had the security team ask me for a new bank statement so i have send them the statement and again 24 hours of no reply. I have a gut feeling once the account is verified they will come up with some other excuse to not pay out. In the meantime i've started a complaint at ask gamblers hoping the voodoodreams representative there can pick it up.

[Play The Game]

They love taking deposits but hate giving out withdrawals.

I wonder how many customers they would have if you had to go through all this bullshit to verify BEFORE you made a deposit,

But no , There not silly.

[Craig smith]

On 15/06/2018 at 21:51, cabzla said:

nah i reversed the withdraw and lost it than magically After i lost it my Account got verified realy quick 

Amazing cabzla. Reading that they were just playing around waiting on you doing that, reversing.  I totally agree with your post above this. Get verification all done before playing. Absaloutly.?.

[NickG]

So after using my private account number for a few more deposits(as i had winnings) i finally got a response today.

——————

Hi Nick.

While reviewing your deposit and withdrawal, we noticed that you used a company bank account when playing with us. 

As per our terms of service, you may not deposit or withdraw using financial instruments, such as a credit cards or bank accounts that do not lawfully belong to you. A company bank account lawfully belongs to the company although you may have the right to dispose of any available funds on said account. 

We can therefor not consider your deposit as valid and thus, said deposit have been refunded back to your company bank account. The total amount that have been refunded is €1985, which is the total amount deposited from the said bank account since you opened your account with us. The money is expected to reach the bank account within 1-3 banking days. 

With the invalidation of your deposit, we also need to forfeit any game play made with the deposit and any winnings from the forfeited game play. Your withdrawals have therefore been cancelled and fund forfeited from your account.

With the invalidation of your deposit, we also need to forfeit any game play made with the deposit and any winnings from the forfeited game play. Your withdrawals have therefore been cancelled and fund forfeited from your account.

Should you have received a transaction text message saying Admin Modification, this would be the internal transaction from your players account to our holding account for funds we are unable to pay out. 

Thank you for your understanding and should you have any concerns in regards to this decision, we ask you to reply to this e-mail as we won't be able to assist you via our live chat with queries regarding this specific decision. 

Have a great day.

—————————

As expected they stalled the verification and are now throwing it on a violation of terms. 5.5k winnings are confiscated. Instead of telling me this 24hours later they wait a week so i deposit more thinking i have winnings. This is praying and stealing from people.

Yet other providers; Named Lapalingo and Rizk have no legal problems with the additional card. I think legal wise i am obliged to do with the funds as i want as it is my company and according to the law i am the responsible persoon. If the company Bills are not payed then i will be held responsible, not the company.

This all is shady business. I wonder how they will handle this further. I’ve opened a complaint at ask gamblers and i hope there can be a beter solution then just you violaties the terms based on possible invalid facts. If not i’ll do my best to help others falling victim to these shady practices.

[NickG]

For your reference. https://www.askgamblers.com/casino-complaints/delayed-withdrawal-of-7-500-euros

Since legally (one man company, no distinction between private and business) i am the owner of the account and finances i plan to take legal actions if i cannot resolve this with voodoodreams in a proper manner.

Don't let them steal everything from you. It is hard to win anyways.

[AriGold]

Sorry to see it didnt work out, was hoping they  would see it as a one time mistake and still pay

But in all fairness people should read the freakin T&Cs, especially when money is involved. So i definetly understand your disappointment  and frustration, but the rule was NOT implemented after your deposit, so it is your own responsibility to know what you can and can NOT do at a casino...

Every Casino has its own rules, your argument "lapalingo and others have no problem with it" has no use at all.

[NickG]

18 minutes ago, AriGold said:

Sorry to see it didnt work out, was hoping they  would see it as a one time mistake and still pay

But in all fairness people should read the freakin T&Cs, especially when money is involved. So i definetly understand your disappointment  and frustration, but the rule was NOT implemented after your deposit, so it is your own responsibility to know what you can and can NOT do at a casino...

Every Casino has its own rules, your argument "lapalingo and others have no problem with it" has no use at all.

Regarding the T&C's. Yes true people should read it. But casino's should not deliberately hide them (we need oversight!). They should enforce you to read em on signup. 

For me it is about the fact them claiming 'A company bank account lawfully belongs to the company although you may have the right to dispose of any available funds on said account.' This fact is false. The person starting a 1 man company is registered as the owner. There T&C does not apply according to law. If the casino's can make up T&C's as they wish without any lawfull guidelines then we are properly fucked. As they can just state that every 1/3 of winnings belong to them for example.

 

They do a verification for simple KYC (know your customer). It does not matter if the acocunt is private or something else aslong as according to law someone is the rightfull and single owner of said account. Other platforms know this, hence the KYC checked out there. This is the difference between a proper businesses and a shady businesses.

 

Anyways i'm not letting this go untill i'm 100% certain that according to law i am in the wrong (a casino representitive can say whayever, and 99% of the people follow like sheep). Let us see how much casino's can hide behind there T&C's. This is ecactly why there needs to be serious oversight on the gambling market. And why for example running a online gambling business is prohibited under dutch flag.

[NickG]

From there T&C

 

'2.13. With regards to deposits and withdrawals of funds into and from your Account, you acknowledge that you shall only use such credit cards and other financial instruments that are valid and issued by lawful institutions and that legally belong to you solely. The use of financial instruments whose ownership is shared with other individuals, is not tolerated and will result in voiding of winnings.'

'4.7. You acknowledge that you shall only use debit or credit cards and other financial instruments that are valid and lawfully belong to you solely. The use of financial instruments whose ownership is shared with other individuals, is not tolerated and will result in voiding of winnings.'

 

Note the bold markings. Said bank account used complies to all of them. 

• Other financial instruments - My other bank account
• Valid - As valid as valid can be
• Issues by lawfull institutes - My bank. ING
• Legally belong to me solely - Since i am registered as a 1 person company it complies. If i would have a BV or NV or VOF they would be in the right

I think i actually have a case here.

[NickG]

Now what they could stall is that on my bank statements my company name is present instead of my personal name. I already provided all the proof that both can be linked but i can still get a official dully stamped and signed document from my bank official. They simply sign it off under the T&C's which alot of people take for granted.

 

Unless i am from a different planet i think i actually have a case here no?

[NickG]

I'll keep ya'll posted on the progress regarding the dispute. I have replied to voodoodreams and started a complain at ask gamblers. I'm hoping i can resolve this with voodoodreams themselfs before reaching out to SuprNation and the MGA. When it comes to dutch (and apparently also Malta) law i am in my right and entitled to all winnings since i have not breached the T&C's since i have total control and ownership over the business. Below is the email i've send as a reply on there decision.

-----------

Dear Mr/Ms,

 

I would like to formally dispute the made decision and explain the reasoning why.

 

There are multiple ways of registering a company at the chamber of commerce. Below i have named a few of them.

 

• Sole proprietorship (independent contractor)
• The ltd, The private company
• Limited liability company

 

Each law-full registration type has pro's and con's and are best for certain situations. My company; Weareworkingonit, chamber of commerce nr: 71015620 is lawfully registered as a sole proprietorship. 

 

As a sole proprietorship i am responsible for every actions and finances of the sole proprietorship. There is no differentiation between private and company wealth.

 

Said back account used is purely an additional bank account for convenience sake named with my company name for professional reasons. Said bank account is a valid bank account given out by the dutch ING bank. A licensed bank in the netherlands. As provided and stated in the supplied documents to your security department i am the lawfully sole owner of said bank account.

 

With this in mind i am complying with the T&C's of voodoodreams.com and i am legible for the additional winnings of 5515.12 euro. If you would need any further documentation to proof my legibility i am happy to provide what is needed.

 

I do hope we can resolve this dispute in a proper manner.

 

Best wishes and awaiting your response,

[Play The Game]

Still no reply????????

[arcanagas]

Don't panic!
It can take few days, don't nerve!

The same was with me, don't make a stupid thing, just relax!

They must to verified you account, and with this sum it can take some time!(

[NickG]

8 hours ago, burhan.k said:

Still no reply????????

No reply on my dispute yet. They tend to not respond fast on these matters. I’m giving them some time before i take legal actions.

[NickG]

A small update on the dispute. Both AG and casinogrounds PAB have ruled in my favor, yet the provider ignores it and refuses to pay out. They have gotten a warning on casinogrounds and the dispute is now at the MGA. I have made a official complaint at the MGA and i'm hoping they will force the provider to act accordingly.

 

I would not advice people to play at voodoodreams as they misuse there T&C's