kaffekarsk Posted 14 May, 2018 Share Posted 14 May, 2018 Just wanted to warn everybody about Highroller.com. I've been waiting for my withdrawal for alomst a month and there hasnt been any progress since day 1. They say that the withdrawal was done 25th of April and I have received my funds. I've send them bank statements that show I haven't received anything, but that does not have any effect. Since Highroller have been huge on TV commercials in Norway (my home country) I was certain it would be safe to use, but that was a huge mistake. I've contacted MGA who have started an investigation after receiving all my documentation. Link to comment
Highroller_Pidge Posted 14 May, 2018 Share Posted 14 May, 2018 Hi Kaffekarsk, Firstly - really sorry to hear about this. Can you please send me your username/email by PM so I can investigate properly. We did have some issues in Norway recently (like most Casino's) - but for most part this has been solved. Unfortunately looks like somethings happened here with you - but please send me your details and I can ensure you'll I'll fly into action. Sorry again. Link to comment
kaffekarsk Posted 14 May, 2018 Author Share Posted 14 May, 2018 Username is eilertsen87. Somebody have already ensured me that they would speed up the process. All you need is here: https://www.askgamblers.com/casino-complaints/i-have-not-received-my-withdrawal-constant-excuses Link to comment
kaffekarsk Posted 16 May, 2018 Author Share Posted 16 May, 2018 Just to update everyone about my case with Highroller: They have stopped responding and still there's has not been any news since 23th of April and they still got over 1000$ of my funds. Dissapointing considering Highroller is featured at Casinogrounds and I think many gamblers may open an account there. Link to comment
LetsGiveItASpin Posted 16 May, 2018 Share Posted 16 May, 2018 On 14/05/2018 at 14:35, kaffekarsk said: Just wanted to warn everybody about Highroller.com. I've been waiting for my withdrawal for alomst a month and there hasnt been any progress since day 1. They say that the withdrawal was done 25th of April and I have received my funds. I've send them bank statements that show I haven't received anything, but that does not have any effect. Since Highroller have been huge on TV commercials in Norway (my home country) I was certain it would be safe to use, but that was a huge mistake. I've contacted MGA who have started an investigation after receiving all my documentation. Sorry to hear mate, that is bad. I've pushed as well, if I ever stream a brand and you'd get an issue similar to this, please PM me right away Link to comment
kaffekarsk Posted 16 May, 2018 Author Share Posted 16 May, 2018 Thanks, Kim! Been following your streams for several years and I do really appreciate your help. Link to comment
LetsGiveItASpin Posted 16 May, 2018 Share Posted 16 May, 2018 1 hour ago, kaffekarsk said: Thanks, Kim! Been following your streams for several years and I do really appreciate your help. You're welcome mate, was notified of this today or I would have acted sooner. Link to comment
Highroller_Pidge Posted 16 May, 2018 Share Posted 16 May, 2018 Guys, we are on this - we needed to confirm the details with all parties which we now have (as you can imagine we just can't pay out everyone who says they didn't get their money - so we need to investigate any case like this fully which involves several communications back and forth). We now have all the details/information and I'm now waiting for final confirmation from our payments team. Again sorry and unfortunately a lot of this was out of our hands. Link to comment
Nick Posted 16 May, 2018 Share Posted 16 May, 2018 Hope this has been resolved for you @kaffekarsk please keep us updated. Link to comment
kaffekarsk Posted 18 May, 2018 Author Share Posted 18 May, 2018 Thanks, Kim! Have tried since 25th of April with no progress. After you contacted them, I recieved it straight away. Can’t thank you and CasinoGrounds enough! ? Link to comment
BoracicLint Posted 19 May, 2018 Share Posted 19 May, 2018 You have another thread complaining about Highroller,is that problem resolved too? Link to comment
kaffekarsk Posted 19 May, 2018 Author Share Posted 19 May, 2018 I do not have another thread about Highroller. Maybe I’m not the only one having trouble with them.. Link to comment
BoracicLint Posted 19 May, 2018 Share Posted 19 May, 2018 1 hour ago, kaffekarsk said: I do not have another thread about Highroller. Maybe I’m not the only one having trouble with them.. Apologies.It was somebody else except you simply replied to them. Link to comment
CasinoCop Posted 22 May, 2018 Share Posted 22 May, 2018 I remember them with the Connection problems, awful customer service Long payout time (been waiting for 2 weeks) Link to comment
Nippe Posted 5 August, 2018 Share Posted 5 August, 2018 On 18/05/2018 at 17:36, kaffekarsk said: Thanks, Kim! Have tried since 25th of April with no progress. After you contacted them, I recieved it straight away. Can’t thank you and CasinoGrounds enough! ? That is so disgusting.. Well done Kim but it should not be that way. Link to comment
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