Nicola replied to ameliajane1's topic in Complaints
Are you in the UK?
If so, go to the high street branch and ask for the letter for each card which confirms it has been cancelled. I had the same issue at Casumo and was resolved within a few days this way.
Also, worth checking your old e-mails in case you have sent copies of the card(s) to other casinos.
Clearly a error has occured here because those bet sizes are not possible on Immortal Romance. Non VIP MAX is €6.00, VIP €30.00 and selected download casinos are €300.00.
Aggrieved players may send an email to [email protected] with as much detail as possible.
In the situation that a compliant is not resolved to your satisfaction, the complaint becomes a dispute and you may escalate the dispute further to an independent third party alternative dispute resolution entity. We are using eCOGRA as an alternative dispute resolution entity. Disputes may be filed under http://www.ecogra.org/ata/dispute.php
The terms and conditions for the Sign up Bonus (SUB) actually state £100, so you got more than you really should have done.
When using free spins at any casino, there is normally a cap. Sometimes as low as £10, but mostly around £100 for UK players.