I just wanted to give you guys an update on this case. I replied to betsson asking them exactly why they decided to exclude me from their promotions, even though they can do it according to terms. They have not replied back, and i felt no reason to push for it.
But, it seems this decision was made for the betsson group, meaning also my account at Betsafe. I noticed i couldnt get any rewards, and asked them, and got e-mailed they have decided to remove me from all compains and bonuses, refering to the same terms (but to the betsafe.com site).
I asked them why the made the decision, but the reply i get is only "that the decision has been made" and "we will not change our minds or investigate this matter any further". Still, no explination.
It seems they are aware they screwed up, and they want me somehow to take the fall for it. Still, it's not a big deal, i dont feel i've done anything wrong.
I have not had the account at betsson for that long, and havent played much on the site, so i can understand their thinking that this is not a regular player, so why bother... But i've been a loyalty player at Betsafe for almost 10 years (before they was bought by betsson), and done several hundres of deposits. So whoever decided this, i guess didnt care.
Well, all they gain is one player less. If they was so angry for the €2000 they lost, they could have kept me as a player, probably with high risk of getting those money back pretty soon.
They havent closed my account, and i can still play, but i dont see any reason to play anywhere i dont feel welcome.
Godbye Betsson Group.