NeonVegas Casino Review
NeonVegas Casino is the newest brand from Betpoint Group (the company behind the successful 21.com, Justspin, and Nitro Casino) that now launched in June 2020. Licensed and regulated by the Malta Gambling Authority, the site is available in English, German, Finnish and Norwegian.
The fact that NeonVegas is a Betpoint Group brand makes this a lot more interesting for new players considering signing up. Reasons being that all of the brands are known for speed (not just browsing their games and playing, but also their responsive customer support), clear and intuitive navigation. Not to mention the casino games portfolio containing some of the most popular and in-demand games online.
And if you need another reason, how about this? New players get access to a time-limited offer reserved for the early birds.
Pro's of playing at NeonVegas Casino
- Welcome offer that includes a real cash bonus
- Reasonable bonus wagering requirements (20x)
- Support readily available in three different channels
- Limited in promos and tournaments
- No Loyalty Program advertised
- Site does need some further UX work
NeonVegas casino was established in 2020 and is owned by Bluepoint Limited. Their official site is neonvegas.com. Continue reading this casino review for more info on the casino.
Types of Games Available
10 different game studios deliver NeonVegas an extensive portfolio of different casino games. Expect to find everything and in between. The amount can be overwhelming, but thanks to great effort and focus on navigation, browsing is easily done via their sections. These are comprised of:
This section simply shows you what's new when it comes to casino games. No further explanation needed.
Ah, the slots section. Hundreds upon hundreds of different titles in all their colourful glory, with different themes, functions and so much more. Being a brand-spanking-new casino, NeonVegas got about 10 different providers (Booming Games, Greentube, Thunderkick, Elk Studios, Iron Dog Studio, Playson, Pragmatic Play, NetEnt, Red Tiger and 1X2) supplying them with slots.
We've actually reviewed most of these slots here, and you'll find games such as Dead or Alive 2 (capable of paying wins up to 111,111x your stake), the immensely popular pirate-themed Pirate Kingdom Megaways, or the far-out neon-glossed-up beast called Pink Elephants 2. All in all, you're in for a treat playing here.
When machines don't do the trick, bring humans! In addition to NeonVegas being added to our live casino list, you'll find we're written guides on the different live table games they offer. Blackjack? They got it, and that's why we've created a list of charts to help you win more. If red and black is more your thing, we'll teach you how to play roulette here on CasinoGrounds, while you put it to practice on NeonVegas. They have Baccarat too; play it there, but read our guide here.
Not all table games have to be at the live casino. Here you can play your go-to games with no actual real-life dealer. Albeit a bit less popular than the live tables, some players still love visiting here. This is where you can enjoy games such as Multihand Roulette, European Roulette or simply learn the sophisticated Baccarat card game.
The Customer Support Team at NeonVegas Casino is available from Monday to Sunday between 0900am and 0100am CET. They are responsive, friendly and simply go that famous extra mile to help you out. Quickly! You can reach them via the following channels:
Chat - Click on the chat icon located at the right-hand side of your casino lobby. From the drop-down choose your query time and language and chat away. Languages that are not available will show as offline.
Email - Email you query to the team by using the following email address: [email protected]. To be fair, they prefer to chat!
Contact Form - Fill in a contact form available at the ‘Contact Us’ Section. Here you can choose the type of query from General, Playing at NeonVegas, Bonuses, Deposits and Withdrawals and Account info. This will help the support team filter and answer your query quicker.
English Support is always available, other languages that are offered periodically include Norwegian and German.
Utilizing the latest technology and coding, alongside a great development team, this casino is built for speed and responsiveness. It doesn't matter the type of device you're using, or if you're on a 3g, 4g or 5g connection. The experience is the same due to slashing loading times to nearly absolute zero. You might run into trouble and compatibility issues on older devices, but then we're talking really old. Like, 4-years-ago-old.
VIP Program, Loyalty Scheme and Promotions
They're new, dipping their toes in the water, and awaiting customer feedback. So far, there's no need for a loyalty program. But we're willing to bet they'll add it at a later point. With that being said, make sure you accept communication from NeonVegas, and eventually, the casino will say "thank you" in their own way. Why? Casinos always look at deposit amounts and how many times you return back. If you log in and play often, at one point or another the casino will reach out to you. They could drop an email, a call or even an SMS.
Frequently Asked Questions
If there is one thing that we appreciate at NeonVegas Casino, it is the transparency about the site. All the information you need is documented in a detailed FAQ section. Here you can skim through various topics such as
- How to get started with your account - Verification, Email Communication from the casino and Resetting your account password.
- Verifying your player account - Using an iMac to play, Temporary Accounts and Plugin Downloads.
- Banking - Deposits and withdrawals, Timescales, Additional Information to withdraw funds, Declined and Error Messages, Charges and Withdrawal Limits.
- KYC (Know Your Customer) - Documents needed upon registration, Debit and Credit Card Verifications, Address Verification and Bank Details Verification
- SOF (Source of Funds - A legal requirement for casinos) - Info needed to verify your funds, Timescales and Personal Information Management by the casino.
All of the above information with questions and answers related to both are available at the FAQ located at the bottom right hands side of the lobby.
Is NeonVegas Legit?
They might be a new casino at the playground, however, it is still a legitimate one. The site is owned and operated by Betpoint Limited, the same guys that gave us 21.com, Just Spin Casino and also Nitro Casino. The site is licensed and regulated by the Malta Gaming Authority and is 100% legit.
How long does it take to withdraw money from NeonVegas Casino?
All withdrawal requests will be dealt with immediately at NeonVegas Casino. The money will reach you within a couple of hours but could be available on your account within 2-3 working days. To request a deposit, you simply click and cashier and then withdraw funds. A pop up will be launched asking you to fill in your bank information. Finally, click on the withdraw once again to process your payment.